International House of Pancakes

I was very disappointed with their service. I went there today with my family and right as we walked in, there was another couple there having breakfast however they had their dog with them at the table. I know that many of the establishments here in LV are dog friendly however they do not normally allow dogs inside unless it is a service dog. This was a small to medium-​sized dog and its owners had placed his food on the table and him eat off of the table. Once they left, the bus boy cleared the table and another couple was then seated there without them having cleaned the surface of the table.
When we were ready to pay, I asked the cashier (Angel) to explain their policy for pets. At first, she said that couple is a regular customer so they allow the dog. When I said that this is unsanitary and against the law, her response was: «what do you wanna do, complain?»
I asked to speak to the manager who then claimed they are not allowed to ask if it’s a service dog and they allow the dogs into the restaurant.
I have nothing against dogs but I will never return to this IHOP because I do not wish to eat at a table where a dog was probably just eating at.
The manager could not care less but I am sure they will care once the health department gets involved.

Was worried to come here because of the low rating on Unilocal,but decided it give a try and glad we did. Shere was our server and the service was fast and friendly. The place was clean and the food was delicious!

Loved this restaurant when Bernadette was Manager… So nice! Treated everyone like her Family! She knew her Patrons on a first name basis and you knew her name back. She made sure food was presented perfect! Then when she left IHOP Management put «UNDER NEW MANAGEMENT» signs up… This made the regulars furious because we all felt close to Bernadette. She was an Outstanding Manager. We all miss her! She represented IHOP in the best possible manner. The new Manager touted that they put the signs up because of «her new Position!» She loved the attention… But, she is no Bernadette. I miss the old Manager. As far as any changes… Not so friendly! Management does not check on her Patrons… No improvement. Not the same… Food is just OK. This location is Summerlin and the standards are different. Be nice, be friendly and serve decent food. Care about your Patrons… Be genuine! New management has not made a difference… Moving on.

Didn’t check the Unilocal page for this particular IHOP until afterwards, and sure enough this place has pretty bad reviews anyway.
Came here with 2 friends towards the end of the evening, restaurant wasn’t crowded, only had maybe other 3 or 4 tables. Getting someone’s attention to get ketchup or refill the water was like pulling teeth, and one of the workers actually looked so grumpy, you could tell she didn’t want to be there. Wow. On top of the typical mediocre overpriced food from IHOP, this just made it worse and all the more reason to seek out better alternatives around this area.

It is 4:28 PM and total of three tables are seated, total of 7 people. It is SLOW. I mean 10 minutes in and have not even placed an order yet. Are there just two employees?! If so please make customers aware of waiting time. I rather drive to some other IHOP than wait here for ever.
Also for the love of good service waiter should write down what customers order rather than ask two times after ordering what we ordered. Just write it down and stop being unprofessional! It does not require special education to understand this basic concept.

Really wishing there was a way to give zero stars. I was excited to come here since I noticed it was under new management.
I asked for the harvest nut and grain, but as a waffle oppose to pancake which I’ve had at every other ihop and the server without even knowing says it’s impossible. Then he brings a hot chocolate that I ordered but the mug looked very dirty and there was chocolate residue all over the mug. There was no way I could even put my mouth on it so I just ordered a water. The hostess gets a star because her interaction with us was minimal, but she noticed my husband was an officer and told us about the 50% discount that ihop offers which I never knew, but never thought to ask either so for that she deserves 5 stars. If the hostess was our server I’m sure our service would have been five stars, but instead we got a man (Anselom) who seem to not care at all about what I wanted or even the presentation of what’s brought to the table. If you brought a drink in a dirty glass would you drink it. Maybe the new management has brought about zero changes because I wish I had went somewhere else. The manager said the waffle iron was broken, but others had waffles. Needless to say I will never return this ihop because the managememt lied and they lack customer service. This is in no way a reflection of the hostess who’s name was Olivia. If you visit ask if Olivia can be your server. Our server didnt bring napkins or the warm syrup, but Justin stepped right in and had no problems assisting us. We received 5 star customer service from Justin and Olivia. A good manager would make them servers because we are giving our tips to the hostess because that’s who gave us the best customer service. Justin and Olivia keep up the good work. In good ihop fashion there was no issues with the taste of the food.

Wish I could comment on the food, but Monday, ¹¹⁄₃₀ at 5pm was the second time in a row that I’ve stopped here, waited in the lobby to be seated, and waited, and waited… and walked out. There was no one else in the lobby, maybe two tables seated in the dining room, and plenty of servers wandering around. This place sucks. If egg works or whatever the name of the place down the road was open in the evenings, I wouldn’t even bother trying IHOP. Unfortunately, they’re not. Still went somewhere else.

This IHOP location boasts friendly and relatively speedy service. I am impressed with the changes made to the menu. Menu items are mixed between traditional IHOP selections and what I would expect to find at a diner which is nice if I cant decide what I want thanks to ”options”. I have been to my fair share of IHOP locations and this one may be the most clean I have seen. If your lucky you may find me here devouring their bacon and eggs combo.

Time for the annual pilgrimage to IHOP for the pumpkin pancakes with the butter pecan flavored syrup. Exactly what I expected to be, good, but with room for improvement.
The pancakes are served 2 to an order. That’s fine by me but I do think people may wish for a big sized serving. I absolutely hate that they are served on a plate that is exactly the same size as the pancake because the butter and syrup makes a mess.
The background music was entirely 50s and 60s and was quiet enough that I am like, what the heck do I keep hearing, and then loud enough to realize, crap this music is terrible.
I am 40, this music would have been older by my parent’s standards.
Additionally, the restaurant seems almost chronically understaffed.
The break down:
pumpkin pancakes, yes, but w/​o the «whipped cream»
scrambled eggs, mysterious
crispy hash browns, damn right
sausage, okay– but is this deep fried? (wife’s bacon looked good)
We had breakfast for dinner so I appreciate that everything likely was made to order for us. There are two food things I would say based on working in restaurants during high school and college, first, I believe they are carton scrambled eggs and I would have asked for regular eggs as the carton ones do taste different. Second, I am pretty sure the sausage was deep fried based on the dark outside and juicy inside.
They have two new hot chocolates, or at least new to me, toasted marshmallow and damn it, I just forgot the other one. But obviously, I was about to say that I’d go back for more pumpkin pancakes and to try the toasted marshmallow hot chocolate.

It’s pretty true about this location. Went on a Sunday and waited 5 minutes at my tables with servers walking by and ignoring me, no offer of water, no greeting nothing. i finally just ordered something to go. The place wasn’t even that busy.

Went on a Monday morning… what a mistake! It took 36 minutes until our food arrived. We liked our waitress, she was very professional, apologized for the lengthy wait. We saw when we walked in that the restaurant was full of seniors. Senior women playing board games, cards and table top games. Looked like the neighborhood senior daycare center. This is wonderful, however, both the waitress and manager told us that their dissatisfaction with their orders was why our order took so long. The staff had their hands full. The manager did give us 10 percent off our bill. Soooo… end of advice, don’t go over to IHop on Monday mornings. Or if you walk in and see all white hair at the front of the restaurant near the kitchen, walk straight back out!

It’s IHOP — and in a nice location — but the service time is awful. Went on a Sunday around 10am, no line, seated on the patio. It was 10:18 before we even had a waitress get our order for drinks/​food. Over a half an hour for our food from the time we ordered. Won’t be back.

This is my favorite IHOP to go to for a few reasons.
it’s not trashy, like some of the other locations, it’s kept very neat.
The food usually comes out quickly.
The staff is great and you can see management actively making sure people are happy.
I’m only giving it four stars because there have been a few times that the service could have used some work.

I’ve had my fair share of food missteps here, but this IHOP’s saving grace is its ambience. The facility feels clean, modern, spacious, and (yet also) homey — it is a surprisingly peaceful respite from its more chaotically busy competitors, and leaps and bounds better beyond any other IHOP I’ve dined at.
For years I’ve come here on weekdays (avoid the weekends) for a simple sit down lunch or dinner with family or friends. Over that time, I’ve had decent breakfast and diner food + friendly service that I’d highly recommend.

The owner asked us to come back and give them another shot, ON HIM. We did just that. No one knew who we were or that our meals would be free, and the service was impeccable. We have eaten here several times since.

It’s been a while since I’ve visited an ihop –while I do often go to other breakfast type restaurants. I’ve been to this location twice. This time was worse than the last. Didn’t think that was possible.
We walked in and the benches were full. Stood for a solid 5 minutes before the 6^th waitress who looked over decided to come by to seat us. As it turned out, everyone was busy conducting interviews which is why the front was full. So we sat, with menus and waited. And waited…
Crickets… Although 3 tables had customers, they too seemed abandoned. Finally the waitress came apologetic and took our entire order. She said she simply didn’t know we were there. In the middle of the restaurant.
I can’t say I expect anything spectacular from ihop so I won’t get into the food.
After we ate, I received the bill and gave the waitress my card. She returned with my receipts thanked us and left. While I was filling out the tip and signing I didn’t realize she had returned within 60 seconds to watch and told me she needed to collect the receipt ASAP –huh? Umm ok. That was a first! It was the middle of the afternoon. They’re open till 9? What’s the rush?
The only reason I went was because I had a coupon. I think that’s really the only reason anyone goes… Bad/​no service and mediocre food.

The waiter was great but he just could not do it all MR IHOP
YOU had one server working the entire floor and one bus guy/​cashier
Ordered The chicken dinner mashed potatoes… oops sorry we’re out of mashed potatoes!!! They brought me fries instead.
We asked form sugar free syrup… oops…OUT of sugar free syrup Mr IHOP
My omelet was good …
Just want you to know how you are doing.

Most I ihops I get dragged along to look sketchy as hell and kind of give off that dirty murder scene look in a movie. This Ihop was super nice and clean. Lots of natural light and the staff were really nice.
I ordered the crispy chicken salad and it was delicious! The plate was bigger than my face and my hunger was definitely satisfied. My drinks were refilled attentively and I didn’t even have to ask for another glass or anything.
I recommend not going during the rush hour on weekends, usually around brunch time though. It gets crowded and hectic inside. Loads of people and kids. I like going in the afternoons to mid afternoons. The booths by the windows are open and it’s nice to look out. Overall a pleasant experience dining here.

Terrible service, sirloin tips burnt the last time we came. This time — we were unlucky to get the same server (Bianca).
The first visit, she never checked up on us and when she gave the check. We then said the sirloin was burnt& she had a blank expression on her face then walked away. of course she did not get a tip!
The second visit (after a month), we asked about the kids menu having free refills on drinks & she said soda only. We told her that the little sign said chocolate milk too. She then responded with «I’ve been here a year & you dont get refills on that. She also told us that she will be getting another server for us?
This server has evident service issues!
The servers name is Bianca and she was very rude & obviously hated her job. She should never be in a customer facing position, it would benefit any company more to put this type of terrible personnel, more back of the house. As a patron, we come to different ihop locations & this is the worse one.
We spoke to Bernadette the manager, we did not feel that she did anything immediate to satisfy our complaint so we asked for her boss’s number because we were treated horribly by Bianca& she needs to go! The manager did however ended up being the one to just serve us and was very pleasant with another server (soleil or something)
We were here to relax, enjoy our saturday morning & have a nice family breakfast not experience all this non sende

I love IHOP but this location is the worst!
We will never ever be back. Except when we have people who want to take us there and even then we will suggest somewhere else.
The tables are filthy and the floor looks like it hasn’t been vacuumed in ages.
While were there on 2 different occasions our food was served wrong and there were other customers complaining about the same thing.
The servers stand there and gossip while your glass is empty.
When I got up to leave my purse was stuck to the seat that had syrup and straw wrappers on it.
They are usually empty I don’t see why the servers stand around gossiping instead of getting the orders right or cleaning something.
I do not recommend this location to anybody!
Red Rock Station isn’t that far or Bagel Café if you are looking for a great breakfast.