Ice Cube Air

Heater went out. HSA sent this company. Checked system. Ordered part on Saturday. Said it would arrive on Monday. The part arrived the next day. Received call indicating someone could install on Sunday, if I were available. Heater is working. I never heard of this company; however. They did what they said. 5 stars are in order…

NO, NO, NO.
Hire any other company than Ice Cube Air.
Rude, Un professional and Greedy.
Also very inept at finding the problem. Had them out twice, they even sent different technicians. Both offered different opinions, neither were correct. Finally hired another company to solve the situation.

Horrible experience with ice cube air… Called my home warranty HSA to complain about ice cube air poor install of my new heating uniting on my roof 5 weeks after install water has been running down my roof instead of the drain pipe that was installed .Ice cube air came back out to recheck the problem technician didn’t even get on roof looked up at roof and told me that was normal for condensation to build and run down my roof then asked for his $ 75 I told him to kick rocks don’t use them inexperienced poor customer service !!!

I filed a claim with my home warranty and they filed it with ice cube air. The individual that came to my house was a but irritated and had a horrible attitude about my heat system. He explained he couldn’t do nothing for me since my husband removed the part and there were wires everywhere. Also he tried explaining that the heater system was taken apart and my warranty wouldn’t cover it. I didn’t understand this as it wasn’t like that before. So he explained he would call his boss to find out what he could do. After 5 min he came back into my house and said have the part put back and then call them to schedule for the repair and they’ll be back and demanded me to pay my $ 75 deductible. I explained I’m not paying for no service provided. He said ok no problem and walked out my house. He left the attic unsecured and a mess. He also left his flathead screw driver in my attic. I called my home warranty and explained the situation and filed a complaint to not hire them. They referred me to advance home repair. This company came to my house. Assessed the situation professionally and called my warranty to request the part. My warranty covered everything! Ice cube airs’ unprofessional employee costed them a guaranteed job that they chose not to even help with and give the time of day to. Their loss and advance home repairs gain. I’ll never call ice cube air again for any of their service. I called a week prior and they never returned my calls. Other things and jobs were more important. I’d prefer to have a company put me first as a customer and not on the back burner.

When it’s hot every minute counts. I Called in New Claim 9−27−15 9pm to HSA (TIFFANY), she stated Ice Cube Air to call me by 9am 9−28−15, they called by 7:30am.
Report condenser motor, stopped working, smells burnt. .
Miles technician, replaced burnt wires, contact and starter cap. Test ok. .good job, very pleased, on time, great personality and as advertised called before arriving. ICE Cube Air’s dispatcher Shirley was very pleasant and kept me informed. They did what they said they would do. They found the problem, had the parts on the truck, and I was back in businesses enjoying the refreshing AC within an hour after Miles arrived. I would recommend and use their services again.

Yes, you can forget it.
Despite the fact that I have an 18 month old and temperatures at the time my AC’s compressor went out were 103F~115 °F DAILY no one at this company moved with any urgency.
They were slow, disorganized and unprofessional.
Monday the tech came out to diagnose my HVAC system without ever going into the attic to check the air handler. His diagnosis spotlighted a broken compressor.
Tuesday I called for a status and the office informed me that I’d been set up with an appointment for Wednesday. Wait for it… to determine whether or not the replacement compressor would be compatible with the air handler he never checked. So basically the DIAGNOSIS took 2 days because it was incomplete when he left and wouldn’t be complete until wednesday.
Wednesday he was late for the appointment. He actually never turned up as I fired the company before he managed to appear.
During this short, smelly odyssey I had occasion to follow up on the status of the job repeatedly because everything took so long and was so vague. Every. Single. Time I called getting them to spell the name of my street properly or helping them to find record of my outstanding claim was an ordeal. Groundhog Day — every single call a couple times a day.
Amazing.

I found Ice Cube Air through my Home Warranty Company, HSA Home Warranty. As soon as they received the Service Request, Sharon called me directly. The house was at 90 degrees and my dog was in distress. My twelve year old daughter was fine. They came quickly and came again when another item went wrong. They are the BEST. If I didn’t have a Home Warranty in place, I would still use them.

Your choice of repairmen; completely clueless or rude and really don’t care. The only people worth talking to are the courteous staff who answer the phone. Unfortunately they have to refer you to one of the above. Save yourself… Seek repairs elsewhere!

My AC went out after a storm. It was blowing, but wouldn’t cool down the house (it was only 80 outside). I called my Home Warranty company and they contacted Ice Cube Air. It was a Saturday, and they said they’d be here Monday 10−2pm. It was a mild summer weekend, so I was not in any rush. Earl arrived at noon, and I explained the issue. He went up and inspected the unit. He told me that the freon was down by about 30% due to a leak. The condenser coil was also busted. He said he’d replace the line and valve of the leak and replace the coil. He also repaired a PVC drain pipe, and charged the freon. My home is now an icebox. All in all, took about 30 minutes. Earl was friendly, knowledgable, and quick. Can’t say enough good things about this experience.

Tech came out to «fix» AC. Told him the AC was tripping the breaker. He gave some story about fixing something and it worked for an hour then, guess what, breaker tripped again and no AC. He told me he would notify home warranty about the issue. No surprise, they didn’t call home warranty and I have called twice to company with no response. Do not use even if given company thru home warranty. You can ask for a different company. Run away from these people

If you’re a home warranty customer, ask your warranty provider to use another company for your A/​C repair and not Ice Cube Air. They show a lack of respect to home warranty customers and the technician showed a lack of knowledge on the equipment and his smart ass demeanor was extremely unprofessional.

Another home warranty referral goes bad. Tech came out at 7 pm after I was given a 2 to 6 window. Spent 20 minutes replaced a motor and said we were good. 20 minutes later the unit was down again. They came out the next day and replaced the disconnect switch and again, after he left, the unit went down again. Called the home warranty co. and they are sending another vendor out. If your warranty co. Tried to send ice cube out tell them nfw.

Seems consistent that the customers that are neglected are those who are calling the company due to home warranty requirements.
Freon filled despite knowing there is a leak, to follow the requirement for the warranty… stated they would come right back out if the freon didn’t work.
… it didnt work, and now they won’t return calls… 6 days without air during a period of record breaking temps is far too long.
I understand following the steps, but provide some customer service. JUST call back.

My A/​C went out on Friday of the hottest weekend so far this year. I called my home warranty company and they referred me to Ice Cube Air. Unfortunately for me Ice Cube wasn’t able to come out until Monday. So I waited all weekend with no A/​C and Vega temperatures at 104 degrees. It was over 90 in my house. They told me via phone that a technician would be at my house between 10am and 2pm. It was 1:57pm when they arrived, so this makes the 4^th day with no A/​C. The technician spent about 15 minutes taking readings and measuring levels. After all that he looks at me and says, «I can’t really see anything wrong.» So, he ended up replacing some capacitor which is supposed to help the compressor turn on. The unit is turned on and it worked. It worked just long enough for me to write him a check and him to drive away. Then the unit went out again. So, another night of no A/​C. I called the home warranty again and this time they are sending a different company. Bottom line, do not trust the technicians at Ice Cube Air. They do just the minimum, do not wait to ensure the problem is fixed, and I got no kind of follow-​up call. Just bad business.

Technician (owner) was very informative and honest. The freon was low in the unit. I feel that most companies would have wanted to sell me a new system, saying that it was beyond repair. Did what was logical… top of the freon to see how long it would last. Now almost a year and still running ice cold. Good diagnosis and logical step to fix. When I asked him to look at two other systems we have at another house…20 years old… his response was «do they blow cold air?» My response «yes, but I thought it was time to replace». His response «I am more than happy to take your money for a new system; but if it still works why replace it?» I like that answer and find that to be very trustworthy and honest.

Our Ac went our last week and they came out fast and fixed the majority of the problem. We also had to have new thermostats ordered because our downstairs damper had broken. Everytime someone had called me from their office they were so courteous and polite over the phone. The tech who came out was also very nice and finished installing and programming our new thermostats today. I hope our Ac doesn’t go out again but I would definitely give them the call if it did.

If I could I’d give no stars. Had to go through my home warranty with these people and they were supposed to be at my house between 10 and 2. At 9:15 a.m. I was in the shower when my dogs started barking because someone was at my door, it took me two minutes to get downstairs and by that time they were gone. Looked at my phone and just missed a phone call. When I called right back the girl shari was extremely rude and told me to be prepared next time and that I should answer my phone because she sent the tech on a different job. I had already dealt with her on the phone before and she was rude then but I didn’t think anything of it until now. I will never use this company and no one should ever have to be treated like I was when I am the one paying them to do the job that they are in business for.

Went through my home warranty. They were so rude. When they called to contact me I was only contacted me once. When I called to reschedule I spoke to a girl Aileen or Eileen who was extremely rude to me. I asked her to reschedule for me, and she asked me when was good for me. I said tomorrow. She said «Well u didn’t answer your phone so now were booked all day tomorrow.» Okay well then you let me know when u guys are available. Don’t ask me and give me a rude answer. I hung up and went with another company. What ever happened to being friendly. Never doing business with them again.