Horizon View Medical Center

DO NOT GO HERE!!! This is a poor excuse of a medical practice. Contacting the office via phone is literally not possible. Do not expect any prescriptions to go through at all. Absolutely no continuity of care whatsoever.
Also, since my primary care physician left the practice and there was NO notification, my assumption is that this must happen quite a bit.

Dr Damaj is fine. The front office staff is numerous & inefficient. Either the phone system is severely out of date or no one bothers to answer it.

I was referred to this place for a check up after being discharged from the hospital. It’s actually in the same parking lot as Centennial Hills Hospital, but it’s the medical building with several doctors’ practices inside. I had an appointment for 10:30 am and got there on time. I only waited about 10 mins before I was called in, and again only waited about 5 mins until Dr. Jenevezian came in to see me. He was thorough, genuinely seemed concerned with my issues, and didn’t seem to try to rush me.
The rest of the staff was courteous and professional, and I didn’t have any issues being on hold for a long time calling on the phone.
The waiting room is tiny though, and I can see how it would be irritating if it was packed or had a crying baby in there.
To get there, head on to the third floor and follow the hallway all the way around almost to the end to suite 301.

This practice doesn’t even deserve 1 star. They are an administrative nightmare. I have been double and triple billed for services that I paid for upon receiving the first bill. It is impossible to get a hold of anyone via telephone. I have to drive in to the office when I need to speak to someone in the office. It took me three weeks to receive the results on a procedure when I was told I would have results within one week. It is very clear they are not equipped to deal with the volume of visits they receive. My health is too important to deal with this nonsense. This practice needs a complete overhaul. Either that, or they will eventually lose enough of their patients to be functional. Until then, go anywhere else.

Still having problems with billing. I paid the co-​pay with a credit card. Usually, I pay with a credit card in the office, and by check if by mail. This way, I have an independent source for confirmation of payment. I got a bill in June, and the staff told me that it would be handled. I got another one in July, and I wrote a letter to them and sent it certified mail. A month later, it was returned because they would not sign for it. I also got another bill from them. I wrote a second letter showing that they refused the first letter and outlining the problems once again (with backup documents), and sent it regular mail and certified mail. I also told them that I would not respond to any further bills. If they put me in collection, I have enough evidence to show that I paid. Damaj really needs to get his administration up to speed because it is really unprofessional and an embarrassment.

Do not go here! I have never written a negative review before, but after going on 2 years at this place, I felt I had to warn others about Horizon View Medical Center. I wish I had listened to the other reviews. I am from Oregon and was used to my issues getting taken care of. Then I move to Vegas and things changed. My issues were many: they often wouldn’t answer their phones. I’d leave messages but wouldn’t get a return call. More often than not they were cold and rushed on the phone. Trying to get RXs filled, having them do anything for you in a timely manner just never happened. I went there because I loved Dr. Dunsmoor, but he is no longer there. What finally upset me enough to go find another office is I am on a RX that I HAVE to have or I could die. I tried for 2 weeks of calling to try to get them to just fax or call over my RX. Took 2 weeks. I’d call every day to see if it had been done and it was never done. Now I am completely out of these life-​sustaining meds and am still trying to get them to call the pharmacy. I don’t know what will happen to me without these meds, but I know it shouldn’t be this difficult. Plus it’s been this way the whole time I’ve been here. You can’t get through to them, they’re rude, nothing gets done & they don’t call you back. I’m so frustrated. I’m sorry for this long review, but just had to let others know about this place. I wish I had known. (I even left a message for the office manager to call me, but even she didn’t return my call.)

Dr. Damaj, head of Horizon View Medical Practice — This practice is a real mess. The staff is arrogant, sloooow, cannot process prescriptions to save a life. It was so bad I had to drive prescriptions there and stand there and argue with office staff to process. The pharmacy called and called and they don’t even answer the phones!!! Don’t try and call for appointments, again they do not answer their phones in a timely manner. I took the abuse for three years because one of the doctors was exceptional. Dr. Dunsmoore is no longer at this practice, thankfully he moved to another practice, one that treats me with respect, and the doctor is not running around putting out fires for the office staff. This is NO EXAGGERATION.
Billing? expect to get doubled billed, over crowded waiting rooms, piles and piles of papers stacked up on desks, and every time I was there which was often, people were always getting ugly with the staff for one reason or another. Terrible environment. They recently added an in-​office lab, this is a nice convenience, and the lab technician was very good.

I’ve learned that it’s not the staff that is the problem here, it is the general practice. Their policy is to get as many people in for appointments as possible. This is why they never answer their phone and avoid phone conversations about test results. THEY ARE FOCUSED ON YOUR MONEY AND NOT YOUR HEALTH. Stay away!

Not sure what is going on there? The office staff NEVER answers the phone. Your requests or needs are not even a PASSING thought to their office staff. I cannot get my OWN medical records. I put my request in writing, and cannot reach anyone by phone for a status. I have to DRIVE 30 miles AGAIN for a status of MY OWN MEDICAL RECORDS. MY CIVIL RIGHT TO MY RECORDS. If you must go to a DOCTOR, go to one, that an office staff has some ORDER, CARE and mostly ANSWERS THEIR PHONE!!!

My family moved from Hawaii to Las Vegas more than three years ago and didn’t have a CLUE about finding an excellent primary care physician. We soon learned the Valley was a dis-​comapassionate wasteland for healthcare: lots of arrogant, impatient doctors who didn’t have enough time, trapped in assembly line practices. It was very discouraging and frustrating.
Thank goodness we found Horizon View and Dr Damaj! His office is always busy, but you NEVER get the feeling he is inattentive or rushed. He always takes as much time as he needs and actually enjoys answering ALL of your questions.
Lots of people knock his office staff; and, it can be difficult calling in, but when you’re in a jam or have an emergency, they always seem able to quickly fit you in for that unexpected visit. Dr Damaj seems to have some uncanny ability to always find time quickly to see you and he KNOWS how to get things DONE. My mom waited for delivery of an oxygen concentrator for over one month from a script a hospital doc had given her. Seems the medical supply company could not get a phone verification of that script in order to deliver. After one month of waiting, we gave up. Dr Damaj got her concentrator in THREE days! Bravo!
Finally, for those of us who don’t have insurance, he has VERY reasonable private pay rates (about HALF of what most other doctors in town want).
If you’re looking for a top-​notch PCP who has a great demeanor, really cares and can always find time to see you, Dr D is your man!

First time visit and never again! Waiting time was awful and staff is so rude. Dr. Jenevizian did nothing not even checking my heart beats. I went to a different physician the next day and received well better service there (doctor took his time with me and gave me some prescriptions).

Dr Dunsmoor is great, his office staff makes going to the D M V seem pleasant, if you can get in to see the doc once your there your lucky, I would just FIRE all of them, I will never be back

I had seen Dr. Saud at his older office a couple of years ago. When I needed more testing done I found that he had moved locations to horizon view medical center. While getting someone to pick up the phones has been difficult, they squeezed me into the schedule right away, and got me set up for the procedure I need. Dr. Saud and his staff treated me Like a priority and i truly appreciate that. Would recommend him to anyone.

This was my first visit as a patient to Horizon View Medical Center.

The young lady at the reception window was polite, friendly and helpful.
The paper work they asked me to fill out was reasonable.
The young lady who took my blood pressure, etc. was polite and friendly.
My opinion of Dr. Jenevizian is. .. he is calm, friendly, knowledgeable, and professional. He is a good listener and he speaks very clearly.
I was able to have blood drawn right at their office so that was an extra convenience.
The phlebotomist who drew my blood was quick, friendly and professional.
The wait times at each stage of my visit today were very reasonable.
Based on my visit today, I rate this medical office 5 out of 5 stars.

Dr. Damaj is great, very attentive, and personable. His nurse is also very nice and attentive.
The front desk staff needs improvement. The person calling patients back for Dr. Dunsmor sits in the very front, and in the waiting area we can here everything, all the personal information from first and last name to what came up in their blood work. Maybe these calls need to be made from a private area with a closed door.
The waiting room is too small, the chairs are clustered too close together. Their is a second waiting room, but it’s only used when people are standing in the first waiting room. The office could benefit from a better layout.

Love the doctors
But the office staff needs help badly
Get rid of them and start over .
But like I said the doctors are great

All of the staff here are courteous and polite. A few of the nurses may not be the brightest but hey, they are nice and they do their job. I haven’t had a doctor for about six years now so I decided to try my parents’. I was called back before my appointment time! And I didn’t wait for the nurse or doctor for more than five minutes! I was blown away because that just simply does not happen at medical offices. Dr. Damaj is an amazing doctor. He really listens to you and treats you like an equal. He can laugh with you but then at the same time address what needs to be addressed. Even if you have a list of six different concerns, he will listen to each one and treat each one as if it’s something serious. I told him in concerned about my thyroid, so he ordered me a blood test. He doesn’t think he knows more about my body than me. He’s very nice, intelligent, and truly caring of his patients and their well being. I won’t be going anyone else! Dr. Damaj rocks!

What an awesome doctor’s office! Dr. Dunsmoor is great!
So I haven’t really had a regular doctor for a few years. Luckily I don’t get sick often and just haven’t needed to visit a regular doctor in a while. I am a mom now though, so I figured it is time I start doing regular checks just to make sure everything running the way it needs to, so I am around for my little one. My hubby has actually been going to Dr. Dunsmoor for a while now and recommended I check him out to become my regular doctor. My hubby had only said great things about this office, so I went with his suggestion. I am so glad I listened to him on this too! Let me tell you why…
My favorite part of my visit was that I actually got called back at my appointment time! Like right on the dot 1:45 and they called me back. I don’t think that has ever happened at any medical appointment I have ever been to, EVER. I told my husband and he told me it is always like that when he goes as well. So major points on being on time.
My second part was when I was called back, I did everything with the nurse and she then set me in my room. She said the doctor would be in in a couple of minutes, so I got out my magazine to check up on the gossip because I figured I would be waiting awhile, like every other doctor’s office. Before I even finished the first page, Dr. Dunsmoor walked in. Again, I was totally shocked. A doctor that is onetime!!! Amazing!
Dr. Dunsmoor was also a refreshing change to my regular doctor experiences. He is a very gentle guy and speaks with you, not at you. We talked about the things I had on my mind and he answered everything and explained it all in regular English, so it was all easy to understand. He made me feel important to him and valued. I am used to rushed HMO visits, so this was a huge change for me and I loved it! Dr. Dunsmoor is a younger doctor, so he seems like he is up to date on new information and techniques. My whole experience was just great!
I would recommend this office and Dr. Dunsmoor to anyone who needs a doctor. The office staff is very nice and friendly. They operate like a well oiled machine, so your office visit runs smoothly. The nurses are friendly and helpful. Dr. Dunsmoor is a wonderful. He even looks a little like Jesus, so that doesn’t hurt either! And most importantly, you are important to them, not just a paycheck! If you need a new doctor or looking for a good one in this neighborhood, do check out Horizon View Medical Center and see Dr. Dunsmoor!