Homejoy

So sad Homejoy has shut down. The cleaners I hired through them were always the best, and I hope to keep working with them.
That said, the shutdown came out of nowhere for us clients, and it would have been nice to have some advance notice so we could make arrangements with our cleaners.
EDIT: They did make arrangements for us to connect with our cleaners, it just took a couple of weeks.

I had a 4.5 hour cleaning done on our apartment. The lady (Frenchie) did a pretty good job, except she didn’t clean the fingerprints off of our TV or do the dishes. Maybe she ran out of time? I dont know. Other than that, everything else was spotless. I love our clean place! I would definitely use this company again.

As I understand it, Homejoy is basically a matchmaking service between households and cleaners. We were warned that their services were unreliable (that they’ll cancel appointments and reschedule good cleaners for bigger jobs) but decided to try anyway. So we had our first cleaning and we really liked the cleaner and were happy. We intended to schedule regular cleanings from then on.
So, I scheduled 2 more appointments. Each about 5 weeks out from each other… the earliest possible with the cleaner. Obviously we were counting on those dates and this morning I get an email that it has been cancelled.
So, that left me with:
— No cleaning appointment less than 2 weeks out from what was scheduled with no availability in that timeframe.
— We had special rates that would expire right after the 2 scheduled cleanings. Bumping them forward would make it impossible to get those cleanings in during that period.
Did it ever occur to them that the timing and quality of the cleanings were important?
So, Homejoy’s only purpose it to schedule people. So what is the point of Homejoy if appointments mean nothing? As I said we were warned about this in advance but found it hard to believe. I called customer service and was basically told «too bad, that’s the way it is». I was told I could try another cleaner… again availability is an issue 13 days out. Not very helpful. Also, I’m sure it’s not weird that my wife is picky about the quality of cleaning. Once we find someone good, dependable and good communication skills, we want consistency, not a new «X» factor every time.
From our experience, this company serves no purpose whatsoever. We will have much better luck dealing with a local company that actually is interested in customer service to build a client base.

The worst service ever! I made an appointment on a Wednesday at 4 pm they called and cancelled after 3 pm. They told me the only appointment available was Friday 7 am. They called 7:05 am and told me that they would be 40 min. late. Then at 8:10 am they cancelled. They wouldn’t give us any discount all they would do is give me a $ 25 dollar credit for the next appointment. Also the customer service called me BUD which is extremely unprofessional. Overall I wish I never heard of Homejoy.

Letisia Webb was wonderful! Our scheduled cleaner cancelled within one hour of the time he was supposed to arrive, we were desperate as we have company coming into town tomorrow morning, Letisia was called at 6 PM, she came last minute, late in the day, and on a holiday, she was thorough, fast, and very good. Hiring Letisia is a great choice and you will be very happy with the results.

Ah, another day coming home to the work of Dan O’Brien… The comprehensive vacuum lines on the carpet upstairs show me that he hit every square inch, and although I hate to be the first to put footprints there, I have to go check the rooms! In the bathrooms, the mirrors (too many of them) are streakless, the showers and baths and toilets and floors are spotless. Our bedroom is completely dustless and nicely arranged. Back to the living area, our guest bath is spotless, the living room is all clean and the floors are great. The kitchen is another place I hate to mess up because it is completely messless, but hey, you gotta cook… He backed his way out, as usual, cleaning the entry as he left, and again I feel guilty about stepping on it but I had to thank him before he left!
Oh, and our dogs and cat totally approve of him, that is a great validation… Dan is a really nice man and I’m kind of bummed that we will be moving soon because I don’t know if we’ll be able to find someone who does such a great job, but I’ll leave a note for the new owners so they can use Homejoy and specifically Dan!

They called and cancelled my appointment the day before they were supposed to clean. Ugh. They said the person who was supposed to do the job had a car accident. I understand things like this happen, but they offered to reschedule on Sunday? I’m getting the house cleaned on Friday because I am having company over the weekend, so they’ve really thrown a wrench in my plans. Won’t try again.
5÷18÷15 update: Responded to Reginne, no answer to my messages. Can’t trust this business. I suggest KIMBERLY’S KLEANING if you’re on the east side of the city.

If I could give 0 stars, I would. Got a Groupon with them and scheduled a cleaning over a week in advance for my day off at 10am. That day, I got up and waited for the cleaner. At 10:10, I received a text message from the cleaner saying that she wasn’t going to be able to make it because she had a car accident. Having read other reviews on here, they must use that excuse quite a bit! Ridiculous.
I called Homejoy and they did not even apologize to me. The gentleman on the phone just said ‘The next available appointment I have is on Saturday (that’s in 4 days) — but I could see if I could GET YOU IN ANY SOONER.‘
Are you kidding me? The cleaner texts me 10 minutes after the start of my appointment saying she can’t make it and not only do you not apologize to me but you can’t even offer me a replacement when I scheduled my whole day around this.
I was referred to Groupon to get my money back.
I advise everybody strongly to NOT DO BUSINESS WITH THOSE PEOPLE. They are unreliable, rude, and completely indifferent to the customer satisfaction.
At the end of the day, maybe it was better this way. The cleaner would probably have broken all my appliances and stolen anything of value from my house.

Letisia Webb is fantastic. She’s the only one I want cleaning my home. The first few times she cleaned, I would go through the house after she left looking for things she may have missed. I never could find anything! In fact, she did more than I expected! She’s always on time and does a thorough job. She’s always receptive to my special requests. I give her my highest recommendation.

Leticia did a fantastic job! She communicated well arrived on time, was meticulous and thorough and friendly. I will ask for her again!

Bought a Groupon and was so not worth it! Girl who came out said her vacuum was broke and therefore her boss said pretty much oh well. As far as cleaning there was no way this girl was taught anything about cleaning. The whole time the girl was cleaning all she kept doing was complaining about how the company gave them lousy products if any to clean with. Will never use them again!

I’ve had two cleanings and one was worse than the other. Two different cleaners came and were so slow that they couldn’t finish the house. The company says that they need more time. I’ve had a cleaning service for years and have never encountered incompetence like this. Maybe if they didn’t take phone calls and listen to music, they could clean.
ZERO stars

Homejoy saves relationships.
I tend to be a bit of a neat freak, and my partner is kind of a slob. We got to a really low point before I finally decided to have periodic maid service come to tidy up. I must say that my first experience was outstanding. Dominique took care of everything in two hours as opposed to the three He had originally been scheduled for. He made my bathtub look better than it has since I moved in. He was very customer service oriented, and open to suggestion. I absolutely love this service, and would recommend Homejoy, and Dominique to anyone who thinks of their home as their sanctuary, but doesn’t have time to keep things as clean, and neat as they’d like.

Patsy did a great job with my place! I typically don’t keep the cleanest apartment and hadn’t had it done professionally in six months but in 2 ½ hours she was able to make it both clean and organized. She even made my bed. It is a great value and was very easy to get a quick appointment a day in advance! Keep an eye out for online coupons! I was able to get 2 ½ hours of service for $ 38 plus $ 5 for supplies. The company also does a great job of communicating before and after the job is done and allows you to specify priority areas. Typically in the Las Vegas area you can expect to pay twice this amount for service.

Dominique was amazing. He was kind and professional and did a great job. We will use Home Joy in the future and ask for Dominique.

Lisa S. did a great job on my home!!! Homejoy was super easy to book, Lisa arrived early, was very personable, and was a perfectionist about her work! She worked so hard for the full seven hours, and the house looked amazing when she was finished. I would definitely use them again, and would certainly request Lisa!

Easy to book and super convenient. My apartment isn’t that big but sometimes I just don’t want to clean it. I’ve had Shelby twice now as my cleaner and she is super sweet and does such an AMAZING job! She literally cleaned things that I thought were a hopeless cause. My dog slobbers all over the windows and she got it all off and believe me, I’ve tried to clean them, it’s not easy.
All and all, great experience and I trust her being in my apartment which has always been a hard thing for me. Oh, and she’s great with my dog!

The woman came on time to clean my home. I showed her around and told her what I wanted cleaned. The kitchen, the master bath, and guest bathroom cleaned. I told her not to go into the rooms with closed doors. The other bedrooms and closets. My husband and I left the house to run errands. We came home 30 minutes early.
My kitchen floor needed mopping before and the counters and stove needed wiping. When we came home the kitchen floor was mopped but not clean. the counters were wiped but still there were some crumbs left on the counter. The master bathroom tub was still dirty. She said she spent 45 minutes on the tub alone. Well, I can get my tub clean. The guest bathroom tub was still dirty. Visible soap build up. The cleaning supplies she brought seemed to have been bought at a dollar store. Swifer jet mops. Still dirt on my floors… didn’t sweep at all or get the corners. I would have done a better job… and I will have to go behind what this woman did not do and clean up myself. At least she got the bulk of it started. Not what I wanted. I’m out $$ and really upset that I could have done a better job myself. So not pleased!
Oh, and my master closet door was shut because I have my purses and jewelry box in there… well, it was cracked open when I got home. A room she wasn’t supposed to open. I immediately checked my purse that had basically junk in it and my jewelry box. I told her she did a good job and sent her on her way. I didn’t tell her she did a horrible job because I don’t want her returning to my house for revenge. I won’t be using Homejoy again.

This was an amazing experience. Rochelle did a wonderful job on my home. Had never done this before. Saw it on groupon and thought I would try it. I was injured recently and have not been able to do much. My home smells so clean and everything sparkles. I have 3 dogs, so you can imagine. I highly recommend this service. A supervisor even came by to make sure everything was done correctly. I will definitely use them again. It makes me feel better just knowing my house is so clean. Thank you Rochelle.

Let’s start with booking the appointment– It could not have been any easier! I went online, answered a few simple question, picked a date, was given an estimated time needed to clean my home, price, and done! I immediately received an email confirmation; which included the name of the home cleaner, as well as the name of a customer service specialist that I could contact if necessary. I was very impressed with the communication by Homejoy. A few days later, I received a call to inform me that my appointment was being changed from 1 home cleaner to 2 and half the time, perfect! Much more convenient for me. A day before my appointment, I received a «reminder» email, which I much appreciated, as I always have a million things going on! After the cleaning, I also received a follow-​up email to see how things went.
Now the cleaning– Both ladies arrived together and on time! A third person came with them, (I believe it was their supervisor, he left after the walk-​through) they all introduced themselves, were professional, polite, pleasant, and spoke English :).We did a walk-​through of my home. They asked me if there was anything special that I wanted them to do or a place that they were not to touch. We spoke for a few minutes and then they got right to cleaning. They brought ALL of their own supplies, everything! The only special request that I made when booking the appointment was that my oven be cleaned, I did not remind them at the walk-​through and it was done! I left my home and let them clean. Came back about 30 minutes before the estimated time and they were both done! I did a quick walk through before they left. Again, when leaving, they were both very polite and professional.
After they left, I went over MY ENTIRE home, I am anal about how my home is cleaned and I have to say they did an AWESOME job! My bedrooms, bathrooms, mirrors looked spotless. My kitchen looked perfect, no smears on the stainless steel appliances. I left dishes in the sink and she washed them, even put the dishes in the dish washer away, she did the best to figure out where everything went. I appreciate when someone takes the initiative to do something! I have white tile flooring downstairs, so hard to keep cleaning. I could have literally eaten off the floor. In my son’s room, she even fixed all his plush animals neatly on his crib!
They definitely pay attention to detail! I was very impressed with the service, communication, and professionalism!
Lastly, I have always been a bit nervous about having strangers alone in my home unsupervised; you have to trust who you leave in your home. Although, it is an option to stay home while they clean, it’s a bit uncomfortable and I’m sure they do a much better job when they don’t have the home owner watching everything they do… Anyway, I have to admit, I left some small bills on the dresser, and other things just laying around, and nothing was touched, everything was the way that I left it. So I can honestly say that Homejoy hires trustworthy people who you can feel comfortable inviting in to your home!