Holiday Inn Express & Suites Las Vegas I-215 S. Beltway

I tried to make a reservation on line for a business trip, the on line reservation has a glitch which results in reserving the room for the actual day you are on line making the reservation, even for multiple days, days or weeks in advance. As soon as I hit reserve for two days, and got the confirmation, I saw it was for that evening, even though I chose a date two weeks out. Because unlike Most other hotels, reservations are not refundable, the hotel would not change my dates even after I immediately called the hotel and explained the issue. They charged my card for the first night.
I then called their corporation. The corporate office contacted the hotel manager and told her to change the reservation at no charge, AND SHE WOULD NOT DO IT! The corporation made the reservation for the days I originally reserved but at a higher rate. I am now told by the corporate office that they would pick up the one night charge for the no show, and also the higher cost of the room for two weeks out.
This is because the hotel manager would not work wth me even though they have a problem with their on line reservation system. The hotel will not even work financial restitution with the corporate office, so the corporate office has to cut a check to me, for the extra money I am out, which will take up to three weeks!
The only reason I am staying there now, is most all other decent hotels in the area are booked for the days I’m there. Never Again!
I cannot recommend this hotel to anyone!!! And based on other posts about this manager she should be terminated. Even their corporate office person I spoke with said they have received other complaints about her. Why is she still there?

I was at the bar next door for a Seahawks game. The lady in the picture standing next to tow truck is reportedly the franchise owner. This lady insists on harassing the patrons of the bar about parking in her lot even though it is not full (See Picture). To be fair I also took a picture of the sign she has posted. I could fine two but none in the main lot.

If only I could give a O ZERO star, I so would!!! Not only is Holiday inn not my favorite, but the lady who manages this property is a complete B*TCH!!! Wouldn’t know what customer service was if it slapped her upside the head!!!
I would never wish anyone the displeasure of having to deal with this terrible, heartless woman!!!

Nice clean hotel (should be its new). Friendly staff. Breakfast was good. Coffee sucked. It was awful in the room. And even worst downstairs. Thank god there is a Starbucks across the street. There is also a cool restaurant «protein & greens» for the healthier option.
Hotel was centrally located to where I needed to be. Easy access to freeways. Parking was a bit of a pain. But altogether a nice visit.

It is little bit outdated but staff very friendly, great location… Not too far and not right in the middle of everything, very private.

Super friendly and knowledgeable staff. Clean, spacious rooms. Convenient location to the 215. The breakfast was good with lots of options. The only complaint was seems the walls are pretty thin… my husband could hear our neighbor snoring. Also, our bathroom door had a hole in it, it didn’t hurt anything, just found it odd.

Very nice and clean. I like the staff friendly and good service. I Iike the morning breakfast. My family member like to stay here whenever they visit me.

This is a nice mid-​range HI Express off of the main drag but near enough to MacCarran to make it convenient for business travel. There are a decent number of restaurants and gas bars nearby to grab a meal at or gas up your rental car on your way back to the airport (and avoid that gouging gas bar by the rental car centre).
If this is in your hotel network and you aren’t a fan of the strip (I’d rather be in the mountains) I definitely recommend it.

I travel a lot with the company I work with & when I do I prefer to stay at Holiday Inn Express because its a comfortable place to rest my head after working the long hrs I do. This Holiday Inn Express was thee worst stay ever for me, & the crew I was with. The staff is very unorganized, not properly trained. The crew & I where overcharged twice & had to wait 1 wk for funds to be put back into our acct’s. The water was she scheduled to be out service for about 3 hrs from 6 to 9 & was never turned back on & I had to go to bed dirty and shower in the morning, very inconvenient!!! Hoping to be compensated for the inconvenience, but no dice. Over all the worst experience at a Holiday Inn Express. I will never stay at this place ever again!!!

You walk in and are in awe. Super clean and neat hotel. Extremely friendly front desk staff. Love the rooms. Comfy beds, clean and spacious. I travel a lot and have stated at hundreds of hotels in my lifetime and this one is on my top 10 list. I will definitely keep coming back here for my business trips!

The front desk staff are super nice and go out of their way to be helpful and kind. Unfortunately, though, they can’t make up for physical realities. The hotel itself has grown a bit rough around the edges since it was refurbished in the new HIE style several years ago. The pillows on my bead were clumpy, the shower drain clogged and the bed not as firm as it once was. But all this pales before the new LV take off route which sends planes overhead beginning from 6 AM until about 9 or 10 PM. They don’t fly by thick and furious but often enough to ruin a morning’s sleep. Ah, well. It was good while it lasted.

Always a good experience. Friendlyy service and a great price

Very new modern hotel. Room clean and smells fresh. Front desk staff was professional and attentive.

A few major blocks off the strip but the distance served my needs.
The rooms were spacious and clean.
The free Wifi is a definite plus. It didnt go off and on like some other hotels I’ve experienced.

I really wasn’t expecting much, as we just needed an emergency spot to crash while the interior of my old place was being repainted. Despite the last-​minute online reservation through their Web site, I still managed to get a decent-​sized room for the weekend for about the cost of two regular nights’ stay at a Strip hotel. Nothing surprising there, either, as these kinds of motor hotels aren’t known for posh accomodations and amenities. This particular Holiday Inn is one of the newest in the Valley, and that was a definite plus; the continental breakfast had fresh rolls and the omelet trays were Actually Replenished! A couple brand-​new cappucino drip machines rounded up the mix. The staff also were very nice and brought warm cookies along with the newspaper to the room each morning, which was a nice touch. The small gym area, which houses a couple treadmills and a cable station, was clean — in fact, TOO clean. We came down with nasal allergies from the heavy chemical smell from the towels and carpeting… I never thought I’d prefer B.O. over «too clean,» but who would have expected that? The front desk staff were very apologetic and knocked off 20% off the final bill.
All the furnishings in the room were brand new, and the choice of wired/​wireless FREE high-​speed internet also raised my eyebrows, as they nickel-​and-​dime you for everything at the larger hotels. If they can consistently maintain this level of service and quality, I will gladly recommend this Holiday Inn to friends and relatives passing through on a budget.
Of course it’s far from the Strip, but if you know someone in town and can get around, it’s good value. More money left over for the things that REALLY matter: Alcohol and sushi.