Hawthorne Plumbing, Heating & Cooling

So I made the mistake of calling a plumber to connect my ice maker to my water line and, more unfortunately, I ended up having someone from Hawthorne plumbing come out. In retrospect, I have to give the tech a decent grade for his acting. It turns out all I needed to do was go to Home Depot and purchase a 10 foot supply line for $ 10 and screw it in to the water line (yes, the water line was already ready to go — all I had to do was turn off the water and remove the cap) on one side and then screw it into the connection on the back of my refrigerator. It took all of 5 minutes.
Anyway, the tech arrives and of course he is trying to make a big deal about everything. «oh these type of connections leak a lot, blah, blah, blah» but the best part is how he kept sighing as if this project was so painstakingly difficult. Then he spends 10 minutes writing up the estimate which came in at anywhere from $ 1100 to $ 380. When I saw the prices I was furious as I knew this was total BS (even if those services were necessary the pricing was still much too high) so I told the tech to get out of my house. Again, in retrospect, I probably should have been nicer to the guy but he wasn’t exactly innocent in all of this. I’m sure he’s been coached up to act like he’s trying to fix the plumbing on the hoover dam when all he really had to do was connect a hose.
Anyway, a guy from Hawthorne tries to call me about an hour later trying to make excuses but I wasn’t having any of it. Like I said I ended up solving the problem on my own but the funny part is if they had only charged me say $ 95 plus parts I probably would have been fine with that. Greedy people and companies are just so stupid and Hawthorne seems to fit that bill perfectly. Avoid this company at all costs. The quote they gave me and how they went about trying to deceive me was blatantly dishonest.

They are very quick with appts and if u buy the year check up package they come out and check everything and are great at calling to schd a check up if u forget.

Called Hawthorne to come check why the pilot in my water heater wouldn’t stay on. Ivan, the technician was very friendly. He told me it was the thermocouple and it would be about $ 359 to replace right then, but proceeded to tell me I should replace my water heater since it was old. Seemed reasonable since it was installed 13 years ago. When he quoted me $ 1800 for install I started to realize what kind of company this must be. I told him I would call them back the next day so I could do some research. At that point, and I guess to be expected since I didn’t fall for the criminal act, Ivan’s tone changed and he became very short with me. I’ve called three companies since then for quotes and all have quoted the thermocouple for half the price as Ivan quoted and $ 800-​$ 1,000 less for a new water heater. I certainly wouldn’t recommend this company based on my experience.

Worst experience ever. Guy came by to inspect the waterheater and did not know anything and put out no effort. He said after 30 seconds… I dont see anything wrong here, but your waterheater looks old. I recommend replacing very soon. He quoted me $ 4k. Had another company come out the next day because I did not believe it, they found the problem right away fixed it cheaply and just shook their head when I told them what happened. Waterheater runs just fine now. I am not sure if there was a misunderstanding somewhere otherwise this was borderline frivolous.

This place is absolutely the worst. The plumber is very rude and did something that really unethical. I had some part inside of my shower that needed to be replaced. The plumber came in and started working. He drilled off my shower handle without even telling me and half hour later he came out and tell me that I have to pay him another 200 bucks for him to put the handle back on. I mean, wtf?! It is like I ask someone to fix something in my house, the guy break in my house, fix what is inside and ask me more money to replace the door he destroy. After a series of phone call to my title company where my house warranty was under and the manager of the company. They finally despatched the plumber to my house again. It is amazing how this shameless guy just walk in my house after trying to rip me off. It literally took him 5 minutes to put it back on, the part was only 15 dollars. What kind of labor charge 185 for 5 minutes? Do not choose this dishonest company, there are so many better plumbing company out there

Horrible, Outrage Pricing! This plumber deserved a «0 star»! For a part which costs a little over a hundred bucks, they charged more than $ 700+++ for the total service. Rip off…

Terrible experience! Worst customer service ever. Had a routine check up on my water heater everything was working fine but after the check up coincidently the pilot light is out and won’t turn on! So they sent back the technician Ivan who kept pushing a new water heater for 1800. So I told him that if they can just fix the pilot light which cost 359 which was working fine before that. Just seems really suspicious that it breaks when they did the check up before that. So I was pretty up set I called the manager David who did not really care so the conversation went no where! We kept saying it was a coincidence. I used them for a while but after this experience I don’t think I will be a customer anymore!

I needed a water heater replaced under warranty (that means the water heater is free) and all I needed was to have it installed. Hawthorne wanted to charge me $ 600 to install a free water heater. After asking for them to match one of there competitors prices they told me they could not that they were already giving me a break. So, I told them thanks for coming out. I did have the job done one hour later by that competitor who charged $ 150 less for the exact same job. The reason I am giving two stars is because the service tech. was on time and very nice.

Had a leak in my hose bibb in my backyard, Dennis installed a new hose bibb at a fair price, he had a great attitude, I’m very satisfied with his work, he did a great job

Had a problem with my water heater.
The technician arrived on time and took care of the problem.
The price was somewhat high for the work but I appreciate having them come on a weekend for me.

Yes, they are expensive, but they really do solid work. I bought a «HomePath» house (repo/​bank-​owned that needed significant work) and worked with Hawthorne from the beginning. They completely retrenched my master bath, installed all of my toilets, faucets, and literally everything else that had to be done (which was quite literally EVERYTHING). I did voice concern about one bill I found to be ridiculously high, but they did work with me to refund some of that. The bonus is that I have the 2 year guarantee on everything.
Worked primarily with Ivan. He is the absolute best. Works fast, is thorough, and is very patient.
I think many people are upset because they have home warranties that do not cover much of what Hawthorne goes out to do, which is understandable. But blame your home warranty, not the company that is called to come fix things that aren’t covered. You are paying for LABOR, not parts. If you know how to do it, obviously you are going to save money by doing it yourself with parts from a box store.

I agree with all of the one star reviews. Hawthorne wanted to charge me $ 600.00 to replace a sink faucet and $ 300 to change a bathtub spout! I purchased the bathtub spout at Lowes for $ 35 and installed it easily myself. Hawthorne will try to scam you!

The rental company that I leased my house from hired these guys to repair a broken water heater. The woman that does the scheduling called me and set an appointment up with me for 9am. I said that was fine. they seemed professional and courteous. So the morning of the appointment I’m getting my kids ready for school and I didn’t hear my phone ring at 825am they were calling but i didn’t see the phone call until about 840am. So I called them back several times but no answer. Then I waited and no one showed up. Finally at 10 am the woman answers and I ask her what happened. She informs me that she instructed the plumber to go to the next call since I didn’t answer the phone. That I am going to have to reschedule for another day. I told her that I had not previously been told if I didn’t answer that would happen and to please get someone out that day since my hot water had been out for about three months all ready. I didn’t know they were going to be calling me at 825 am for 9am appointment or they were going to cancel. That is something you should inform your customers of at the time the appointment is made. I told her I tried to return the call several times with no answer. She starts yelling at me telling me that she had an appointment that she couldn’t miss and that she is not sending anyone out today they didnt have time. I told her that I felt that was very unprofessional and asked for a manager she replied very rudely she was the only one there and if I wanted them to schedule me or not! I hung up and called the rental company who finished dealing with them. I would only recommend this company to people who like being treated rudely and unprofessional!

I would give less than 1 star if possible. Do not work with this company, they are criminals. I called them because they took over a company that installed my water heater so I was hoping they would have some sort of reputation.
It started with a busted pipe outside my house that my landscape person estimated for $ 150. I called Home Depot and they estimated $ 59 for parts. I didn’t want to install myself, so I called my landscaper but he was busy that day so I went ahead and called Hawthorne plumbing hoping to find reasonable pricing.
After charging me a $ 69 show up fee the plumber estimated $ 500 for repairing the busted pipe. I asked him how much it would take him to repair and he said 1 hour. That’s when it started going downhill. I don’t mind paying the show up fee (which I did), but to estimate an absurd price is insane.
Like I said, do not work with this company if you don’t want to get robbed.

Granted, this was warranty work, but I had absolutely no problems.
Yeah, I was skeptical when the outgoing voicemail used the words «honesty» and «integrity», kind of like when I see the word «authentic» on the sign of a Mexican restaurant. It’s a turn-​off.
However, the service call was placed after 1:00 and plumber Ryan was here by 3:00. He quickly and competently cleared the blocked pipes and replaced the disposal, all while maintaining a very high level of polite respect.
A bit of a hard sell on the special drain unclogging product, but I can use it on other drains as well.
Didn’t make me feel stupid for not doing it myself. But again, it was under warranty.

Scam artists to say the least…
Plumbers think we’re all stupid so they gouge us. Go to
to look up code and get a permit price before anybody comes to your house to rape you.
American home shield warranty calls them out to a rental property of mine. I thought all was going to be good when they showed up on time. My tenant calls me and says yep it needs replaced and they’ll call you to tell you the items you need.
I get a call from Hawthorne plumbing telling me I need the following:
1^st price is what Hawthorne told me and second price is Home Depot self price that I went and bought the items for.
Permit fee: $ 119 ($ 56.75 actual cost). $ 62 gouge
New pipes: $ 155 ($ 22 for a kit (home depot)). $ 133 gouge
Water pan: $ 65 ($ 8.95 — $ 19 depending on size) $ 56 gouge
Earthquake strap: $ 85 ($ 15.95) $ 69 gouge
Insulate pipes: $ 35 (temperature controlled garage?) $ 35 gouge
And the cake topper!!!
Disposal fee: $ 85 (free, trash service claims it as trash) $ 85 gouge
All in all they tried to gouge me for $ 440 and I might have missed something.
When I called the tech that «diagnosed» these items he was the normal rude condescending person that we usually get from a company like this.
He said «well I don’t make the prices and labor is in the price too». I knew at that point i lost $ 60 for the service call and fired them.

I have Old Republic Home Protection warranty for a home my wife and I just moved into. She came home last night to find water in the garage… toasted water heater.
Call the warranty numbrer and get dispatched to this company for service in the am at my request.
After several calls to the dispatch center and ORHP call center I get in touch with the on call tech Keno. He gives me his cell number and tells me top call him when I can get out of work to come check it out.
I get off early and he is at the house in 30mins… does the right up and gives me the usual breakdown about code upgrades and such. Out of pocket 360 including my deductible for ORHP. Called and fixed in less than 24HRS.
Good deal… and strong work.