Hanger Prosthetics & Orthotics

Can I give 0 stars? My doctor’s office referred us to this place when they did not have an ankle boot available for me at the office. My nurse advised she called in the order and they were aware of the situation and we could swing by and get the boot. It was 430pm when we were leaving my doctor’s office and upon getting into our car, I called Hanger to find out what time they were open until. The woman who answered the phone on September 9^th around 430pm, advised they close at 5pm and the doctor was already in with a patient so I would have had to come back in the morning and make an appointment. Um, no. I just had ankle surgery two weeks prior, my doctor advised I needed a walking boot and was not able to walk without it. I had no splint, no boot, no cast on my ankle, so of course, this was the only way of me getting around. I explained I didn’t need to see a doctor, and my office had just literally called and told me that Hanger was aware of us coming to pick up the boot. The woman on the phone was very rude advising again, there is not enough time for me to come in tonight, he is with a patient, will be until after they close and I will just have to come in tomorrow. I’m not sure what part of THAT IS NOT AN OPTION and I don’t need to see a doctor as I just saw mine, she didn’t understand, not to mention she stated «no doctor’s office called ME». As a receptionist, A) You’re not a doctor, B) You don’t need to be rude right from the get go because YOU want to leave on time, and C) LISTEN TO THE CALLER! There was NO NEED for me to see YOUR doctor when I just saw mine. I knew what size I needed, and according to my doctor’s office, Hanger had the size I needed so I didn’t need to be sized, questioned, etc. Actually, «Make an appointment», sounds to me like, you won’t be getting this for free from us because your doctor’s office ran out, so you need to make an appointment so we can charge you for an office visit. BS. Also, this brainiac advised in a condescending way that my insurance coverage needed to be verified and since they were located on the east coast, which she reminded me is 3 hours ahead, they’re closed. Soooooo, god forbid someone on the west coast has an accident and needs emergency medical care, according to Einstein, hope you’re insurance carrier’s headquarters is located on the west coast and they’re still open! FYI — Insurance carriers have a 24hour hotline. Bottom line, I refused to go to this place and immediately went back to my doctor’s office to explain the situation. They were pissed. This is not the first time they’ve heard of this place being rude to their patients and they advised they will be looking for a new supplier of products because of Hanger’s poor service, rudeness, and attitude towards their patients. I would never recommend this place to anyone.

I been here a couple times the staff at the front desk it’s not friendly at all always with attitude and rude

The receptionist was very unhappy and non professional both times I was there? She acts as if she hates her job and doesn’t want to be there. This is at the Henderson location. The rest of the staff is amazing and the other location seems to know alot and helps her out a lot. I was gonna leave while I was in the waiting room. She belittled another patient in the waiting while I was there. She also spoke very loud about myself and the other patient to the other office which made me very uncomfortable. She told me the opposite what I was told from my insurance and the other office told when I made the appt. She spoke very loud that I was there but obviously my insurance was not gonna pay in front of the other patient.
Like I said the rest of the staff was Great.

Waited in the lobby 45 or so minutes as a walk in, appointments are prioritized. But I was well taken care of by Al Bustos and I learned a few things about related treatments and conditions. I recommend them but try to make an appointment.