Hampton Inn & Suites Las Vegas-Red Rock/Summerlin

The general manager Christine is a horrible manager. She is paranoid and accusative of everyone and so afraid of loosing $ 1 that she is alienating customers and loosing hundreds of dollars. Her attitude is poor and she clearly is not made to be in the service industry. Not only was general cleaning and maintenance an issue, but when we tried to get any help with anything ALL the staff seemed scared of her and unable to do anything because of having to ask her permission to do anything. Amazingly inefficient and not keeping with general hotel industry norms and especially the Hilton/​Hampton Inn brand standards.
I checked in via the phone app and chose my room. I was unable to confirm that they had received and processed the need for allergy free bedding. I had to call the hotel to confirm. This was while we were drive 6+ hrs through the desert to the hotel. The gentleman who answered, snapped at me for making the request so late because all the housekeeping had already left for the day and he would have to go do it himself. I advised him that the request was on the original reservation, which he then confirmed and then complained about the stupid morning staff who failed to process the request properly. The whole exchange was quite unprofessional. Then after that I got a call from the GM saying she needed my credit card over the phone to secure the room, since we hadn’t arrived yet and she had run our CC from the reservation and it didn’t work. I explained that the card used had been flagged for fraud the evening before and I had a different card to use at check-​in. The GM yelled at me and threatened me that if I didn’t give her the CC over the phone, she would cancel my reservation. We were driving 6 hrs for a business conference and were only 1.5 hrs away from the hotel. Since the other card had just had fraud on it, I was understandably not willing to give the new CC number over the phone to an unknown person claiming to be from the hotel. It should have been no problem to get the card at check-​in. I called corporate and was advised that there was NO REASON she should have been running my CC from the reservation at that time. When I asked her about it, she said she was running it at 6pm assuming I was a no-​show and trying to charge my card for the stay. Excuse me, but I not only checked-​in via the app, but also called and spoke to someone, so she absolutely knew I was coming. I even marked the time I was expected to arrive. This GM is insane and has ruined my trust in the Hilton/​Hampton Inn brands.
On top of that the room had cleanliness/​maintenance issues. There was a plumbing backup from another room that smelled like sewer, the wireless never worked, and the housekeeping manager harassed us about having the do-​not-​disturb and insisted that they had to come in and clean the room whether we needed/​wanted it or not. The light shades were mis-​matched, the carpet was so dirty it left black marks on my feet, the mini-​fridge was replaced with a half sized mini-​fridge, and several towels had bad stains on them.
The ONLY pleasant and/​or helpful person there was the lady hosting the breakfast area. She displayed the expected «Hamptonality» by greeting us each morning and remembering who we were, etc.

I’ve stayed here before and always used to have my family stay here as well and never had an issue. I work at hotels and Hilton as well and this place has just gone downhill. The room itself wasn’t very clean and there was a red biohazard bag in front of the door next to me I asked housekeeping to remove it and hours later the bag was still there. They were even cleaning rooms at the time and just kept walking past it. Upon checkout my husband complained to the front desk and she was rude and had a «not my problem» attitude and argued that it wasn’t a biohazard bag. Here are my pictures with the time stamp.

3.5 stars. Recently-​renovated Hampton Inn & Suites hotels have become our new go-​to when choosing a basic hotel.
LOCATION: We stayed here for a quick weekend visit to attend a wedding in North Las Vegas. Easy to get to and lots of nearby food and retail options.
While the Strip offers an abundance of better hotel options, this location allowed us to putz around the whole city and easily access the wedding festivities without dealing with the crowds. If you’re on a budget, don’t need to stay on the Strip, and are looking for a clean, quality basic hotel, this is the place to stay.
STAFF: The staff at the front desk were always helpful and we were always treated with warm hospitality.
ACCOMMODATIONS: Our room was clean and the bed was quite comfy. We did not use the fitness center but it’s incredibly small, just fyi. We sat downstairs in the lobby area one morning to enjoy some waffles, eggs, fruit and tea from the hotel’s complimentary breakfasts; chat; and watch the news.
Thanks, Hampton Inn, for a nice and easy stay!

Just checked out adding to this review… worst expetience EVER. Franchised owned. Dorothy was AWESOME while upset she went above and beyond to make me feel better. Thankyou Dorthy!!!
Prior to checking out the actual customer service is disapointing. Yesterday I went down stars for breakfast half the food was there, it was not so great. The eggs had hard bits in it… the girl who was over the food section was not attentive. Last night I mentioned to the front desk I had difficulty with the Honors WIFI, I asked for help.. I got a answer that was wrong. My room was not fully cleaned.
It was disappointing.

Disappointing and unprofessional and probably unethical too. Checked in and they downgraded our room and when we complained (right away) the response was, «We can give your original room but we will have to charge you for a 2^nd room since you already checked in to the 1^st room. But since you mentioned it I guess the smaller room is suppose to be a lower rate.»

Get a room far from the elevators which have the noisiest «bings» I have ever heard and which seemingly go off not only when the doors open but when the elevator passes a floor. (Yes, I get that visually impaired people can benefit from that, but those bings can happen inside the car.) I’m talking pings that wake you up repeatedly when you are two rooms down from the elevator. I couldn’t even imagine being adjacent.
The other big negative is the air conditioners have lots of different settings but actually only work in two modes: MEAT LOCKER and OFF. Regardless of thermostat (which didn’t change a thing) or the fan setting (auto, low, medium, high), the unit would either be noisy as hell (thus happily drowning out the elevator noise) or off. So you can sleep soundly while freezing or be awakened by bings all night while comfortable.
The breakfast area is nice and recently renovated. The property is still in the midst of a renovation which you should also be aware of if you’re staying here soon.
The last thing to beware are hockey weekends where, evidently, things can get a bit out of control because they hand out a special form with rules during those weekends (because it’s 5 minutes away from the Ice Rink.) We had some joker pull the firm alarm at 4AM (always popular) and that also interrupted our sleep.
The Wifi was free but slow. I paid $ 5 for the premium upgrade and it didn’t seem to change anything.
The staff are very nice and I love the make-​your-​own waffle thing. But, other than that, meh.

9am
Me — Hey what’s that constant banging upstairs?
Receptionist — Oh, we’re doing construction.
Me — Wow, that’s really annoying.
Receptionist — Oh, they don’t start until 8am.
Me — …
Receptionist — Are you checking out?
Me — *walks out the door.*
Caution! They’re doing remodeling for the foreseeable future. Good luck getting any sleep in Vegas.

The staff is nice, but the hotel is a bit on the raggedy side. It smells like mildew and must when you walk in and the elevator smells like old pizza. The food is awful, I know it’s free, but I’d rather spend money and pay for good food. I didn’t have a problem with the staff or service the hotel just needs renovated. And my lil brother said the eggs are soggy and slimy and bland. The sausage were rock hard frozen and tasted microwaved. Cool staff tho.

Rating a hotel as one star invokes thoughts of poorer neighborhoods, shady atmosphere and filthy broken down buildings… something this hotel is not. It’s certainly not a roach-​coach.
But Unilocalers consider 1 – 5 stars as ratings within «classes.» When considering what this hotel is supposed to be (clean business class community hotel) this location might be the worst of class.
When one arrives, the community feels safe and clean. Located a few blocks off the 215 and Flamingo, access is simple enough. But outward opinions can be misleading! This hotel is simply filthy! Traveling on business, I made the mistake of checking in tired at night without really looking around. I should have noticed the old creaky elevator. Entering my room, I unpacked and jumped in the shower. To my surprise, I then noticed the filth. The carpets are just nasty… So much so that one might wear socks or flip flops… Seriously… If I was traveling with my kids I would have immediately left. I started looking around the room… Frumpy duvets, fingerprint desks, dirty mirrors… Really? For $ 119 a night I expect more! A lot more!
When one is traveling, the simple expectations for a clean bed are seriously compromised by how dirty the walkways and common areas are… Simply stating I would never stay here again.

I normally stay at the M but they were booked. I heard Summerlin was a «rich» part of Vegas so I thought I had nothing to loose… The lobby was updated and clean, the receptionist was awesome, they gifted me some treats for being a gold honors member… I was thrilled … Until I walked into my dark, dingy, filthy stained carpet, filthy walls, and sticky notes on the headboards, my «view» of the red rocks was a dirt parking lot, glass stains on the bed side table… Not a happy person… Very deceiving Hilton… Put some money into these disgusting rooms! I will not be back to this location!
So night two there AC machine above my room started running and it sounds like a motorcycle gang is on top of the hotel, front desk gal said she’s the only one here and offered to comp my room. I really would just like some sleep! My honors profile days away from the elevator, my room backs up up the elevator and all I hear all night is doors slamming, elevator dinging, and now the bloody AC! Never again …

Very dirty. Bring flip flops. When we arrived there was dirt in the tub that needed to be washed down. My little one walked on the carpet after her bath and her feet got dirty. The front desk seemed unmoved when I told them how dirty the room was. I asked for a good cleaning.
The maid doesn’t come til late afternoon; in a hotel. Hmmmm.
After breakfast the tables were not wiped down. I guess they are waiting for that elusive maid.
The staff is efficient enough but no smiles and no apologies.
I’ve stayed in Hampton Inns before. Always clean and friendly. This place is a disgrace.
Never again.

This is not a five star hotel, but it gets a strong 4 stars for what it is. Affordable, perfectly clean comfortable and great service! Free breakfast is a nice perk and the lobby has a nice area to sit in. If you need to stay on the west side of Las Vegas, the location is convenient (near the expressway, restaurants, some shopping, etc).

This is Las Vegas, land of hotels. It’s amazing that you might find a product this poorly kept in Summerlin. Staff was a bit off. When I checked in, a bit after 10 pm there was no one at the counter, and no bell to ring. I waited a few minutes till someone showed up. In the morning, leaving my room, as I walked down the hall two of them leaned against each wall. It was apparent that they had been conversing in this position and upon seeing me they stopped talking to one another and just said, «good morning sir» as I walked down the hall between them. Back to the product itself. The building seemed nice enough from the outside, a typical business hotel. When I checked in, I was very disappointed by what they called a fitness center. See my photo, it’s more of a broom closet with some machines in it. Upon entering my room I immediately noticed how filthy my carpet appeared, the carpet was in desperate need of carpet cleaning with black streaks all the way into the bedroom. I had brought some cold drinks with me, only to find no mini fridge in the room, a fairly common accessory in business hotels these days. The WiFi was free as advertised, but incredibly slow. I travel a lot for work in business hotels across the country, 2.5−5 is common for free speeds, this place was 1.5. The shower door in the bathroom was barely functional, one side didn’t open completely while the other dragged instead of opening smoothly. There were signs everywhere about water conservation, but of concern as the bed sheets that were slightly off color in the middle. The window, on the first floor, had no privacy drapes, only black out curtains. The TV seemed tiny and blurry, maybe 27″ but at 720 and the far side of the room, I know this is because 1080 has spoiled me. Lastly the interior had this huge blank wall next to the entrance, but visible from the bed or desk. Overall it feels like this place was just thrown together, following a guide book for minimum standards. This is all stuff that can be easily fixed. Until then I will find other business hotel accommodations when staying in Las Vegas.

My experience was only excellence. Front desk staff friendly, cleaning staff friendly, my suite was larger than life, ²⁴⁄₇ coffee, free breakfast and beautiful hotel overall. 8 miles from the strip, but the price is right.

My sister stays about a mile from this hotel, but my other sister and I stay here because she has a cat and is allergic. This hotel is our «go to». Don’t expect to stay here if you’re going to the strip… obviously.
The rooms are very clean and the customer service (in my experience) has been amazing. The most recent time we stayed here, our AC was actually broken. We called downstairs and the technician Eddie came up and said he needed to replace it, so he did and our AC was back on again. It didn’t even take that long and he was really nice. Also, my sister has a baby and I called downstairs for a Pack N Play, and Eddie brought it up with no hassle. Perfect! No little babies rolling anywhere!
This hotel has a pool, a small gym and FREE continental breakfast. I’m sorry but anywhere that has free breakfast is a gem in my book. The breakfast varies but usually has an array of yogurts, pastries, bagels, waffles, orange juice, apple juice, sausages, eggs with cheese, fresh fruit, etc etc.
If you need anything, just call down to the front desk and they’ll help you out quickly.

Overall, it’s a decent hotel off the Strip and near the Summerlin and Spring Valley neighborhoods. The room was clean but there were stains on the walls and the carpet.
Pros: the staff was very friendly and helpful and the free breakfast was great. Easy access to the 215 freeway and to Chinatown. The beds and pillows were comfy. The rates are very reasonable. Free Wi-​Fi and coin laundry is available.
Cons: the rooms needed a refresh as there were stains that couldn’t be taken out. About 20 minutes to the Strip.

The hotel is clean and comfortable, but customer service was horrible. It is also in a weird area. I would not stay at this hotel ever again. We tried to cancel our reservation and switch hotels, but cancellation policy requires you to cancel days before check in.

I really liked this hotel. We stayed here because we were doing some biking at Red Rock Canyon. The location was easy to find off the 215 fwy and a short drive to Red Rock Canyon. The front desk personnel were friendly and helpful. Breakfast (free) was more than I could have asked for. There were eggs, turkey sausage, cereal, yogurt, make your waffles, and pastries. Great little bonus. The room was good size, clean, quiet, and modern. I would definitely stay here again when I’m going to the canyon.

As far as Hampton Inns go, this one has all the normal stuff: pool, gym, variety of room sizes (including suites), clean, water bottle and snacks in your room, free breakfast, free wifi etc. Prices are very reasonable (you can get a room for under $ 100), and even when the hotel is almost full and there are conventions filling up every hotel in town, they keep their prices the same. They are about 8 — 10 miles from the Las Vegas strip. There are tons a places to eat nearby.
The customer service here sets them apart, and is what earned this location the 5-​Star rating. I arrived around11 AM, and check-​in isn’t until 3, however, even with a 100% fully booked hotel this night and the night before, they hustled to get a room ready for me with 30 minutes.
For my «troubles» they even gave me a free pass to the Las Vegas Athletic club next door (usually there is a fee — the coupon says «A $ 40 value»).
All three people who helped me were very kind, personable, and friendly.

If you can find it, an excellent Hampton Inn. My under-​$ 100 room was huge, about 25 feet long by 18 feet wide. I could have parked two cars in there by the king-​size bed. The towels were kept in a credenza/​sink thing outside of the tub-​and-​toilet room. Everything nice, modern, comfortable, and clean. Not a casino, no smoking.
Located behind a shopping center /​strip mall, very difficult to find. There’s three acres of bare gravel between the street and the hotel. The only sign is a little plastic rectangle mixed into the other items in the mall’s tower stack sign.
Be prepared to look to your east while driving south on Grand Canyon, it’s the five story hotel in the distance between G.C. and the beltway.