Gorgeous Lash Lounge

The girl who did my lashes was great however the quality of lashes and glue that is used isn’t. The lashes are stiff and hard. I’m use to getting mink lashes and was told the lashes she was putting on was half silk and half mink. It wasn’t until after the service I could see how different they looked. My eyes were red after having the extensions placed on and I had to soak them off due to irritation. I called the company and they were useless. I went here because my normal girl was out of town and I needed the lashes for an event. Never again will I be back.

Heidi has the worse customer service I have ever encountered she was rude and did not care that she inconvenience mean by sending me to another shop because she was a master eyelash artist! They really need to fix the online appointment bookings.

Melissa is really the best she did a marvelous job on my eye lashes I love her I will make an appointment with her anytime

Initially when I went in for my first application I was obsessed, even though the tech that did my lashes was fairly newer at doing them they still came out beautiful. I actually just went in for my 2 week fill and can say that I am even more pleased after that service. Will continue going to Gorgeous for all my eyelash needs!

Love this place! As soon as you come in, they offer you water. The lighting is dimmed so it’s nice and relaxing. The recliner chairs are very soft and comfortable. I fall asleep every time sometimes feeling embarrassed that I was caught snoring. Griselda is my favorite out of the many lash artists (from different lash places) that I have been to. She is very gentle. She makes sure what I want first before she starts. She is very efficient and is amazing at what she does. My lashes always look incredible when I leave from there. I always get so many compliments from family, friends, and coworkers. The best part is that if I take good care of them the lashes last longer than expected. I’ve recommended my friends to Griselda and will definitely be sticking with her for my lashes.

I get my eyelashes filled every couple weeks by Hannah, she always does a great job! The place has very comfortable chairs and a relaxing environment. I love this place and my lashes!

Went to the rainbow location. Eyes felt irritated while getting them on and the whole day.2 days later I couldn’t even open my eyes.
Never ever had pink eye in my life until now.
They need to be better about sanitation, I didn’t see her once sanitizer her hands even after touching her cell phone then returning to my lash application.
I’ve been out of work on and off for 2 weeks now.
Worst 2 weeks of my life. Constant itching.
When I called to notify them the girl said «come in so we can take the lashes off» anyone who works with eyes should know that people with pink eye are highly contagious and can’t be anywhere near other people especially in an eye lash place!!!
I can’t begin to explain the annoyance of this. I just wanted to find someone who was good at lashes instead I got a disease from unsanitary application.
Will not return cancelling my touch up not that there is anything to touch up. We have removed the rest of the lashes today& continuing my meds for my eye to hopefully get better.
Do not go here.

Horrible place.
2times, a week almost fall off.
Don’t Waste money

I was a fan but the talent is not strong anymore and the lashes don’t last. On top of that, you may not get a fill if you’ve gone somewhere else prior… so they don’t favor other people’s work and would rather turn you down then try to obtain a new customer… lame.

I have been a new and returning client at Gorgeous Lash Lounge. I receive compliments all the time on how great they look and have referred my family, friends and co-​workers here. I love my Sweetheart Set and the girls at Gorgeous Lash Lounge.

Update: Literally had the worst eye infection ever from this place from unsanitary implements. Got a bacterial pink eye infection that was verified from my dr being bacterial not allergic reaction in both eyes from here and never an apology or compensation was offered. Given I had to go to the dr and take a week off work because of them. The customer service wasn’t bad and the salon is pretty and relaxing however something unsanitary is going on there.

If I could give 0 stars I would. Horrible, horrible customer service. I just moved here and had never gotten eyelash extensions before so I called the shop and talked to the receptionist and made an appointment. I explained that I was nervous because I had never had them done before and wanted someone really good. I was told that I was going to be getting them done with the owner of the salon. I come in for my scheduled appointment time and they tell me that «the owner had to go somewhere, but they were calling in another lash artist, and they would be here shortly» (a phone call would have been nice) I waited a good 15 – 20 minutes for her to get there. I had them done and $ 300 later I was out the door. I could feel the massive amounts of glue on the eyelashes and they were so irritating on my eyes. 2 weeks go by and I have had enough of them. I call the salon and ask to get them removed. I informed the receptionist that on the website it states that it’s FREE removal for «new and returning customers» she said she «doesn’t know why it says that and it’s gonna be $ 25» even after spending that much for them. I went elsewhere to get them removed and there was so much glue on them she couldn’t even get them all off. She said she has never seen so much glue on eyelash extensions before. All around it was a painful and horrible experience. And their customer service skills are highly lacking!!!
STAY AWAY FROM THIS PLACE!!!

Update: I’ve been getting lashes done here for three months. I’ve had no issues with them. I upgraded from sweetheart to rockstar and (on me) I didn’t see a huge difference but like the feel. My first fill Lenny said there was barely anything to fill and that they held up well and that the texture of my hair holds them well. Because of medical issues I needed to schedule on the day of the third week. (As I only have one weekday off) I was assured this was okay. After scheduling a few appointments like this we were told our appointments would have to be maxed the day before three weeks or pay an extra $ 25. After reminding of previous conversation they said we were fine. My visit today once again there was an issue. Sadly, we did not schedule another appointment. The gentleman continued telling us policy needs to be uniform and I completely understand that. I just wish policy was enforced from the beginning so I could have already found a different place. With medical appointments and an upcoming surgery I don’t think I’ll be able to switch to every two weeks.
But I still say the place is good quality. Today I had Ophelia and I adored her and her service. Just make sure your schedule works with their policy before you get hooked!
—original review below
1^st time getting my lashes done. I set up the appointment for my mom and I. We had Lenny (me) and Inha (my mom).
How it feels– this was a painless process. I am a very anxious person and I could not get my eyes to sit still. If you have trouble falling a sleep in well lit places expect to be a bit fidgety. My mom can fall asleep anywhere and did so during the visit.
Staff– everyone was friendly and helpful. I appreciated that Lenny was patient with my eye fidgeting, as I assume it was pretty annoying.
Atmosphere– the place was clean even the bathrooms. Seeing everyone else completely relaxed in their big comfy chairs automatically puts you at ease. Well designed place and the chairs make you feel at home.
The first thing that made me feel secure about the lashes is how Lenny brushed them. Which happened quite frequently throughout the process. It made me confident they wouldn’t just fall off.
I went with a cat eye sweetheart and my mother went with the natural (but long) sweetheart. Mine are a good first step but I know next time I want longer and fuller. She wants shorter. Mine look very natural and exactly what I asked for this go around.
Overall the location, the salon, the staff, and service was great. 5^th star will be based upon how they hold up! So I will post pictures from day 1– week 2.

Their couches are nice, but the lashes are mediocre and the employees are snobby and rude. I would never go back here nor recommend this place to any of my friends!

Not a fan. Save your $$ even if you have a groupon. It’s not worth the hassle. They have girls that seem to be training, which they’ll charge an extra $ 25 if you want a professional doing your eyelashes.
I went in 3 dys before my birthday. The girl took her time with my left eye and rushed with my right eye. My eyelashes looked like they were running away from each other, no matter how I brush them. I had to go back on my birthday to have them fixed and they still charged me $ 10 to book the appointment and wanted to charge me again for the service. They probably use cheap material, because even though I followed all their care instructions they looked sparse after the 2^nd day. They don’t even feel clean. I can feel the dried glue and when I blink it feels itchy. I will not return.

I’ve been wanting to get eyelash extensions for a while now. Got tired of putting on eyelashes everyday… Came across a groupon for Gorgeous Lash Lounge and decided to purchase it. I got the Rockstar full set.
My experience at Gorgeous Lash Lounge was ahhmazing! From the décor to the receptionists to Sequavia who did my extensions… She was very friendly and professional from the moment I walked in. She explained everything that she was doing, always making sure that I was comfortable throughout the whole process. I could barely feel her putting the extensions on, she was so gentle… I was so relaxed that I ended up nodding off. Caught myself a few times snoring (how embarrassing) lol… When everything was done, Sequavia gave me instructions on how to care for my new eyelashes… She did a beautiful job!!!
From start to finish I felt pretty comfortable there… I am so happy that I purchased the Groupon… Go see Sequavia at Gorgeous Lash Lounge she is AWESOME!!! Thank you for a wonderful experience!!!

Always and excellent job, whether it’s Olga, Ena, Cecelia or Sfquavia!
The environment is always so relaxing, the ladies are always so pleasant; and they always get me in even if it’s a last minute call!
THX ladies!!!

Ok, so I’m Asian and have the straightest thinnest lashes ever. I was going back and forth whether or not to get eyelash extensions because I’ve heard mixed reviews about them. One day I was so fed up with spending so much time each morning curling my natural lashes and them straightening out again. I decided to just go for it.
I made an appointment and they charge $ 10 on a credit card to hold your spot, but that $ 10 goes towards the price of your service. No eye makeup when going into your appointment. My lash artist’s name is Hannah and she’s great. We talked about what I wanted, she walked me trough the whole process and she was super gentle. The whole process is super easy and comfortable. It feels like they are just barely touching your lashes. The most painful part is when they take the tape off of your eyelids from them being shut. Plus the chairs are super plush so don’t be surprised it of you end up falling asleep.
I initially got the sweetheart set which is their most natural set. But after a few days, I decided I wanted more. So since then, I’ve been getting their rockstar set which is the next one up. There are different lengths so you can customize it to your preference. It is a bit pricey, but I think it’s so worth it. I no longer have to spend time in the morning curling my lashes. I just put on eyeshadow and eyeliner and I’m done!
Here’s some tips:
1. Like I said, no eye makeup going into your appointment.
2. No moisture around your eyes for 24 hours.
3. Do not rub your eyes when washing your face.
4. Use oil-​free makeup remover.
5. Book your fills before 3 weeks or they charge you an extra $ 25.
6. If you’re a stomach sleeper, you better learn how to sleep on your side/​back as to not rub your lashes on the pillow.
7. Don’t pick at your lashes. They will fall out on their own as your natural lashes do normally.
8. They have a rewards card. 8 services gets you $ 20 off your next service.
9. Don’t forget to use the Unilocal check-​in.

This place is gorgeous! And seriously loungy. The recliner is a lazy chair and THE MOST commfiest! It hugged my body, felt like snuggling. The décor reminds me of a girls night out with dimmed lights and chill lounge up to date music.
Sequaiva, beautiful girl was my Lash Artist. She was awesome! She said I could use my ear phones to listen to my own music for more relaxation and I fell asleep 3 times and caught myself snoring a few times. She also puts a cute warm cheetah blanket on you if your cold.
She gave me my first set of Sweetheart Lashes ($ 99) and they were amaze balls! I like natural, no mascara simple makeup. She was very professional making sure if I was ok during my lash do. It didn’t hurt, and it certainly doesn’t feel like there’s anything weighing my lids down.
She gave me a card with a list of things to do to maintain it. And 2 little dispoable lash brushes to brush them out when needed. She was very thorough and easy to talk to.
She also said:
–However way you sleep like if you’re a side sleeper, they will shed faster on that side
–Use a wash cloth to wash face
–No water, sweat, or steam for 48hrs for the glue to set.
All in all Love love love them and so does my man and everyone else. Compliments of looking like a doll for days, less makeup time, no eyeliner or mascara and seriously I can say «I Woke Up Like This»!
I’m In Love!
Thank you Sequavia!!!
Go see her, shes awesome!
Until next time, hopefully after a month of having my first set (cross my fingers), I’ll get my Sweetheart fill for $ 49.
Also, you don’t have to call to schedule, you can do it online. They’re right next door to Mosaic Salon on eastern/​richmar.

I got my lashes done for the first time at Gorgeous Lash Lounge by Inna who is one of their newest additions to the staff. Even though she was new she did an amazing job! I got the glamour lashes and I love them so far. I was a little worried after reading the few negative reviews about the lashes falling out early. So far I haven’t experienced that but they’ve only been in a day so we will see.
Overall, my experience was amazing and I will definitely return for future services. The environment is very quiet and relaxing which is perfect. The chair are also very comfortable. You will most likely fall asleep while getting your lashes done.
I highly recommend Inna and this location!!!
I posted a picture. The top pictures shows my eyelashes with mascara on and the bottom picture shows the eyelash extensions with absolutely no mascara.