Gerber Collision & Glass

3 stars for this location’s staff addressing my previous/​second review right away, taking my car back to this location as a correction, adjusting my deductible for all the inconveniences, and being personable when I picked up my car. 4 stars because I know dealing with the family matriarch was… certainly an unwanted experience.
Hey… I might’ve relayed all the information/​process as I was going through it because the main names listed on the multiple car family insurance is her and my father, but y’all (this and Boulder Highway locations) are the ones who thought of contacting her even though I wrote all my information down, and she was seriously unhappy with how much more stressed I became with the ordeal. I might also add that my presence was not completely positive when I initially picked the car up.
Y’all are good people. Thanks for providing good customer service in tough situations.

Friendly staff and great service. My repairs were done in a short amount of time and were like new (3 visits, 2 cars)

I picked my car up from Gerber about a week ago and so far all of the repairs were just fine. The back driver side of my vehicle was hit, damaging the back side panel, bumper, gas tank area and a small part of the back passenger door. The car looked like new again and they gave it a great wash and everything. It looks as if the accident never happened, great. So the reason I’m leaving a review of three stars is because of the treatment I received before I left the shop. I got in to my car and was getting ready to leave when I turned and looked at the back seat and it was filthy. There were stains and what looked like dirt or oil spots all over the backseat.
Ok, I understand, things can get messy, these are mechanics working on a vehicle after all. So I go back inside to point it out and see if they could just go through and spot clean the back. When the gentleman who originally helped me (I forget his name now) came back out, I pointed the dirt and stains out to him and asked if there was a way for them to clean it. So he tells me that no one was ever in my car, since all the damage was on the outside, no one working there would have been in the car and it couldn’t have come from anyone working there. Hmmmm… well I know what my car looked like when I dropped it off, and it didn’t have a bunch of stains in the back.
«I can take it back to clean it, but I’m just letting you know it didn’t come from anyone here.» He said something along these lines. I ask if he has an upholstery cleaner in the shop because I’d be fine with cleaning it myself.
«I said I’ll clean it for you» he says, sounding pretty annoyed.
Ok. Great. We’re moving forward. I go back inside to sit down and wait and while I’m sitting in the lobby, low and behold, a mechanic comes from the back wearing overalls with dark, dirt spots and oil stains all over it. All I can think is, there’s someone who was probably working on the side panel, seated in the backseat of my car. Oil and dirt all over himself.
All in all, I’m satisfied with the actual work and he did have them clean the dirt and stains out of the backseat, however, I don’t like being called a liar. It’s not a nice feeling. Furthermore, when I actually did start my car and drive away, the satellite radio was on a station that I have never and would never listen to. Further proving that someone was in the car. Which is fine, I get that. And I understand that fixing cars can be messy, but if a mess is made in the process, at least clean it up. And don’t treat the client like they’re an annoyance or a burden when they point the mess out to you.

Just checked out other reviews. They did work for me a few years back. Work was decent. This time, I too encountered the «not too friendly» lady at the front desk that told me she wouldn’t have an estimator available for 20 – 30 minutes. (Nobody else in the waiting room.)
I called back next day to see and once again got the «unfriendly» attitude.
So I asked myself…“why do business with someone you just find unpleasant?” Work MIGHT be OK… but not willing to do business when I get a bad vibe before even dropping my car off.

I am giving it a 4 stars because rhe receptionist was not the friendliest. She was to busy flirty in with a guy of her tenure!
My adjuster, Lawrence was super friendly and helpful. He was very informative and explained to me
What I needed to know. He CB teach the receptionist what customer service means!

Went there at the recommendation of my Insurance company this place is run by clowns told it would take five days to fix car they took 15 and when car was returned it was missing molding door panel was loose no quality control at this place when I told them about the problems they gave me standard bullshit about how hard it is to fix the car that’s their business I do not recommend this place The automatic Texas you get from this place are annoying

Excellent service and quality paint work. Was recommended here by a friend and James took great care of my bumper. Will definitely return for any of my paint needs.

We took out 04 Toyota Avalon in on Saturday Sept. 5^th to have bumper work done that got damaged when the car rolled forward after we put it in park and rolled forward and hit a concrete light standard. The young lady who did our estimate Sarah M. was very helpful in giving us all up front estimate, but, also let us know that until they really get underneath the car, they will not know the true damage. She called on Tuesday (Monday being a holiday) and told us that the bracket was bent and needed replaced, sitting down waiting for a new total, WOW it was not that much. They did keep us informed on how the repairs were going and have is a time of 4 o’clock on Friday Sept. 11^th to pick the car up. When I got there to pick up the car Sarah greated me in the lobby me in the lobby and we went over everything and everything was done to my expectations. Price was really reasonable, about $ 400 less than other places, since we were paying out of pocket and not going thru our insurance. I would highly recommend taking your repairs to Gerber, and will be taking my 08 Mazdz 6 in for some touch up paint from sun fade in the near future. Thank you to Gerber for treating us with kindness.

Sorry that this review is long, but you really need reliable information if you are considering this shop for a repair. I have done my best to be accurate and objective in spite of my post-​repair bias.
I was referred to Gerber by the insurance company of the driver who hit us. It was one of the more highly user-​rated companies on the list of contracted facilities they provided, and I didn’t want the hassle of coordinating all of the, «Issues» that tend to come up with larger repair jobs. I also chose it because of the guarantee of repairs they gave me, if I used one of their shops.
I was a little skeptical when the Gerber estimator said that he could not give me an estimate without tearing my truck apart to see if there was, «Hidden damage». Two other companies had given me an estimate already, without tearing it apart. In retrospect, those companies were pretty close with their projections of the damage. After all, that’s why they call it an estimate and not a full accounting of all damage, right? Still, I wanted fewer hassles, so I stuck with Gerber for the repair.
I made an appointment to drop off my truck for the repairs on a Monday. I waited two full days before calling them to see if the estimate had been completed yet. Tuesday evening, around 5pm, I finally got a hold of the estimator, and he said they now had the estimate. Two days for an estimate that should take maybe 3 – 4 hours with a minor tear-​down for inspection? I was not impressed. On top of that, the estimate was obviously incomplete. It omitted a couple of things that didn’t need a tear-​down to estimate: The alignment on the truck was off (alignment repair estimate omitted) and a seat had moved unexpectedly during the crash (inspection time of the seat was omitted). I had personally pointed out those two items to the estimator, yet, still they were missing on the estimate. So much for my theory of fewer hassles.
Another user-​reviewer had said Gerber kept them informed on the progress of repairs. Gerber called me only one time during the (first) 3-​week repair period, to say they were between body work and paint. I’m not convinced that’s keeping a customer informed. I said ‘first repair period’ because I had to return to the shop no less than 4 times to get things corrected.
I’ve already done more of a play-​by-​play review than I wanted, so I’ll try to summarize my other issues that I had with Gerber now. 1. Quality control at the shop was lacking. They missed left-​over paint tape and things that should have been caught by a post-​repair inspection. They also did not repair things on the estimate until I pointed it out to them after the fact. 2. They ‘cut corners’ by reusing an old, original, faded, plastic bumper pad (that they paired with the two, new, post-​wreck replacements) creating an obvious, «This area has been repaired» look. They actually told me that they could not justify replacing the third bumper pad (a $ 40 snap on part, as an addition to the $ 4500 total repair) because it was not damaged in the wreck. I guess the Frankenstein/‘piece things together’ look is acceptable to them. 3. They need to remember that the customer is still part of the business, even though an insurance company might be paying the bill; without the customers choosing to use your shop, your business can suffer. Doing the little things, to keep the customer happy, is the difference between a good recommendation and a bad none. I expect a general, boiler-​plate response from Gerber saying that they will, «…strive to provide the best customer service possible», but I’m wondering how much of that is real and how much of that is just trying to keep the Unilocalers from looking at other shops.
In order to end on one positive note, the receptionists at the shop were always nice and handled their responsibilities well.

Amazing repair shop! BRING YOUR CAR HERE! Fabulous and amazing staff. They will take the worry out of getting your car fixed up. I will continue to recommend them to everyone I know!

I recently dropped my car off here to get the trunk repainted, along with some minor dents fixed that it encountered being shipped from overseas. I dealt with James Cozart, who was very friendly and knowledgeable, and he was able to give me a very reasonable quote and got me booked right away. Picked the car up today, and she looks amazing, plus they even fixed a few things in the area that we hadn’t discussed so I’m more than pleased. I’ve never bothered getting paint/​body work before so I don’t have much to base my experience off of, but I would definitely go here again!

Very reasonable, fair shop. Excellent results, can’t see any dents, paint is perfect. Also received free car rental for the week they worked on it, brand new rental car! Will use again if need arrives. Thanks.

3 locations of gerber but still worth the drive to this shop. Doug my estimator was great. Professional and have good customer relations. Had to bring my vehicle for bumper work. Took couple of days but outcome was very satisfactory. Doug gives that extra mile for customers. Will come back to this shop again… I hope not, don’t want another damage to my vehicle… but if I do, I won’t hesitate to come here again!

I had to drop off my vehicle through my insurance on a Wednesday to repair my bumper and my car was ready by Friday! (Today) when I dropped off the car a ride was arranged for me to pick up my rental vehicle and during the wait I was even offered a donut! So sweet! I think it was someone’s birthday that day or something but it was still nice of them to offer. I was receiving text message updates in regards to the status of my car and it was nice. On top of the quick service my car was washed for me! And not just washed it looked like it had been waxed or something. Anyways people were nice and car got fixed! :)

I would first like to say that the repair appears excellent. The paint job was good and while they did scratch my car a bit, the scratch was handled expediently and professionally.
The reason for not giving 5 stars is due to the verbal estimate I was given versus what actually was done with my vehicle while in the shop. I took it in the week prior for an estimate. Was told by the estimator, it would be a replacement bumper and was not certain if there was any further damage until they removed it. I dropped it off on Wed and was told it would be ready late Thur or Fri. I thought, that would be a quick job! Thursday I received a call stating it was ready for pickup. Friday morning I arrived at the collision center and was told they repaired the damage by welding the plastic rather than replacing it. When I asked about that as I was verbally told it would be a replacement the answer I was given was that it would have taken too long to order it and that the insurance company wouldn’t authorize it. I was also told that the paperwork I had been given to sign basically authorized them to make whatever repairs as necessary (so they had options they did not need to disclose to me). This interaction made me feel bullied and if I had been given no choice in the decision of my own vehicle repair. It felt like bait and switch.
I called the insurance company and they assured me that they did not rush the repairs nor did they decline the replacement. In fact, replacement was not submitted for an estimate, only the repair. So he flat out lied!
Bottom line, it appears their technicians are very skilled at repairs. It does look to be quality work. But as far as trusting them or any word that comes out of their mouths, just for that reason, I would look elsewhere. Not a hop skip and a jump is Ultimate. I’ve been there before as well as other family members and never have I once felt lied to or deceived. Had the estimator just told me it would be either a repair or replacement depending on time, parts available, etc, I probably would have been happy with a repair. And all he had to do would have been to call and give me an option. It’s all about customer service and this place lacked it.

My estimator (Sarah) was extremely helpful. In fact, the entire staff was engaged and outgoing. Service was completed ahead of schedule.
Pearl metallic paint is difficult to match. But, the car looks good and was returned to me cleaner than I delivered it to them.
Five stars for exceeding my expectations, timeliness, and compared to the only other collision repair I have had done.

They kept me updated on every step of my vehicles repair process. Great communication throughout the whole process. When things ran a little over schedule, they took care of all of the details with the insurance company and the rental car company. Very impressed with Sarah and the whole team at Gerber.

Went through my insurance (USAA) to get body work done to my car.
I found the staff here to be incredibly friendly and so helpful. They really take an avid interest in talking to their customers and giving them the best care possible. I never once had to wait on the phone to speak with anyone.
My repair was done exactly when they said it would be, and they went out of their way to correct an issue from the car wash (there was a minor scratch on the area repaired) and talk to the staff about it. The repair looked fantastic and there is a lifetime warranty on all their work!
I also got my windows tinted while my car was there from the gentlemen they recommended (he has a mobile tint business). That came out fantastic as well, and the Gerber staff took additional time to talk to me about those options.
They also repaired some additional tire damage to my car at no additional cost. It was completely unrelated to my claim, but they went the extra mile and did this anyway.
I can’t recommend them enough. They do great work and really go the distance to keep their customers happy.