Gamestop

Worst customer service EVER!
I got amibos for Christmas and obviously don’t have a receipt. I wanted to simply exchange them since I already own the amibos that were gifted to me. The rude associate would allow me to exchange them. Not like I wanted money or anything. Plus I wanted to purchase games for my ps4. Won’t be spending money here ever.

Went in tonight with my son looking for a game. The guy working asked if I needed help finding anything I hesitated and said yes but he was already talking about something else with his coworker again. The store was cluttered and there were mountains of games scattered all over the counters. So much so you couldn’t get into cabinets. So we found 3 games we were going to purchase. The employee said they didn’t have 2 of the 3 games. So we chose 2 more and the guy wandered around like he didn’t know what he was doing and then told me he didn’t have those games either. Why would you have 4 cases on the shelf that you don’t have games for? Completely unprofessional and rude. I told him I think I’ll take my business to another location that has their stuff together. I have been in many GameStops over the years and this one was by far the worst I’ve ever seen! My son was totally crushed he couldn’t spend his Christmas money there.

Have had mostly positive from this location. GameStop gets a lot of hate in general because of what people perceive as very low trade in credit, which can be true but you have to realize what business model it is. They aren’t going to give you $ 50 dollars for your game that isn’t going to resell for a higher price than that. There has to be a profit.
Anyways service can be a little slow but everyone is mostly friendly and willing to answer any questions you have. Knocked off two stars cause of a mistake they made that I luckily caught. Wanted to pre-​order the LIMITED edition ps4 batman Arkham knight bundle. The kid that helped me seemed a bit confused while looking it up in the system but assured me I was getting the right one. Double checked before I left that I was getting the limited console bundle with the batman design on the front. Called a few days later to check again and I learn he pre ordered me the standard black console. Luckily they still had limited available so it was a quick fix but was a bit irritating.

Staff is always pleasant. This is the only GameStop I go to or its online. What place anticipates the customer’s need? Completed my transaction for 2014 Game of the year (advance warfare) waiting in line. This place made sure everyone waiting for the game ate. Pizza and soda for dinner not including fireworks and DJ’s. At least three times a year whether it’s Madden, Call of Duty Assassin Creed/​Batman. Can’t say anything bad about this place.

I went in to see if there was a game for my son. Apparently there is a new game coming out called Destiny. There was a line with no less than 10 people waiting to pre-​order. There was 4 other patrons including myself that were in need of help. With three cashiers, they could have dedicated 2 to the Destiny line and one to help the others. To top it off, the line was in front of all the xbox games and we couldn’t even look around to pass time. Absolutely unacceptable. I will never return to this location. I know it makes no difference to that store because they will still make their money, but I will take my money to a more deserving business.

This Gamestop location is always busy. It used to look like a tornado blew through the store, but I didn’t mind. It was almost expected with the amount of traffic it gets. But this store must be under new management because it has taken a complete 180. The store is clean, the staff greets you when you come in and everyone is very helpful and seems «happy» to be working there. I used to come to this location because it was the most convenient for me, but now I enjoy coming to Gamestop again. Keep up the good work!

I can’t believe they don’t price match… That’s crazy now a days. The People that work here think they are Rock Stars. Glad you are cool dude. I say minimum-​wage.

Rude clerks. Never had terrible customer service before from GameStop. Jalen was actually joking about customers at the front desk in front of customers wtf?! Won’t be going here again :-(

Just spent 1000 bucks for my kids and nephews/​neices for Christmas. They had one game a few weeks later that they weren’t interested in so I took it back, unopened, and they said sorry but if it’s over 7 days they won’t take returns. Sorry gamestop but you just lost a loyal customer…

There’s a little blonde girl that works here. She’s extremely shy, quiet but helpful and a hard worker. I feel very comfortable with a woman working here. Having being someone with no gaming knowledge she is thorough and respectable when explaining things to me. If it wasn’t for her, I’d probably bump it down a few stars since the men never care to approach me for help or anything. She comes to me and tells me about all the new games, deals or any in store specials. Awesome!
Coming here for my husbands games is always easy. The midnight releases aren’t too bad or long. I like that I can pick up games for him as long as I have his number. Makes it easy since he works such long hours or I can surprise him and make sure he gets the points for purchases or I can see which games he’s preordered and I just pay for them,
Hate the parking here though. There’s never any parking which makes it difficult.

I was here for ghosts release and they didnt even tell anyone they needed numbers to get your copy so I was standing there 5 people from the front while I had to wait for 100 other people to get there game first, complete bullshit if you ask me. I wont be coming back to this gamestop thats for sure.

Sooo Santiago wants an Xbox for his 7^th birthday… what do y’all think I got him? YUP.
I already knew what I wanted so in I went, its a small store and a little claustrophobic. The little dude was very nice and helpful. I looked at the games but all the greasy haired dorks were all on my nuts so I left and met my friend. We came back a little later and I let him know what I wanted: 250gb Xbox 360. The price was 249.99 (270 with tax) I paid my cash and asked him to double bag it.
Customer service is ok, the store is small but clean, and its pretty organized. Yay! Santiago was totally happy with his gift!

What is wrong with these people? I go to pick up Halo 4 today and they had tons of copies. They said I had to preorder. OK. My fault. Then the guy proceeds to LIE to me and tell me it’s sold out everywhere, even Walmart and I need to preorder with him so I will get it shipped to my house.
I called him on his bluff and went to Walmart and walked out with a Limited Edition copy of Halo 4. They had tons in stock there.
Very bad for spreading misinformation. 1 Star Update. Stay away from these people. Why the dishonesty?

The staff seem friendly enough but I think there are some weird policies going on with new game releases. I went in looking for a copy of Halo 4. The employee behind the counter said that there were no copies available because everything was preordered already and it would have to be mail ordered. He added that Wal Mart and Best Buy were all sold and the best chance to get them game would be to order it with gamestop and wait a week for it to be shipped. A quarter mile stroll to the Wal Mart in the same shopping center revealed that not only was Wal Mart not sold out, but they had plenty of copies available. I’m really disappointed that the employees would lie so readily just to get a sale of a game that, based on the hundreds of «preordered» copies sitting behind the counter they had already done quite well selling. Dishonesty does not breed loyalty in customers.
Boo.

Great staff! Always greeted when we walk in, and always willing to give advice about games that are out or just b.s. about gaming in general.
Feel right at home with fellow gaming geeks there!

Nice little shop. They are pretty clean and organized, but my fella did have a little trouble when he purchased a game and realized they gave him the old version only after getting home already. We went back and exchanged it for the correct version with no hassle.

They need to invest in a multiline phone system, but I got through on 2 of 3 calls (one to ask them to reserve a game for me, one to ask where on Earth the store was located.) I didn’t see a sign from the street, which would have been helpful because this shopping center is giant!
I got the game I wanted, but they charged full price for a new, but opened game. I would have thrown out the box and wrapping anyways, but that seems a little sketchy to call a game new when it’s open.
The only reason they still get four stars is that they buy and sell used games, and I’m into recycling, so I’m happy to go to a store like this. The two guys working here were super nice and helpful. Great service always makes shopping experiences better!

I came here after having a good experience trying to find a gift for someone during the holidays. I thought I was purchasing a used copy of Gran Turismo 5 this trip. The clerk seemed helpful and was very chatty about the game. When I got home I found out he did not give me the used game I brought to the counter. He swapped it out for a new copy, and I spent an extra $ 10 more than I had planned. I’ll never shop here again, they pulled the bait and switch on me and distracted me so I didn’t notice what the total came to.

This is my go to little shop for video game needs. They have almost everything (if they’re in stock) for video games from pc games, video games, new and used game consoles, controllers, and new and used games. Trades for games and game consoles are also available. You’re also able to pre-​order games and game consoles for a low deposit which goes towards your purchase. Sometimes I also buy used DVD’s here for a good price.
Tip: Call ahead for popular items to make sure they’re in stock