Furniture Center

If I could give this company less than one star I would. They are awful with customer service. DO NOT BUY ANYTHING. You will regret it and will have a shit product

Absolutely terrible. Customer service is atrocious and the items are terrible quality. If anything happens at all they don’t take any blame for it and they say tough luck but you can buy another one. What a joke of a store. DO NOT BUY HERE they don’t care.

UPDATE: Once posted to facebook about my experience, then the manager FINALLY calls me, however not to try to rectify the situation with the bunk bed, but to THREATEN me with lawyers if I dont take down my post.
Worst company EVER! Waited over a week for my furniture, received only half. They said that the sofa and love seat was on back order, then later said that employees were on strike in Cali so they weren’t unloading anything… how hard is it to keep your story straight? BUT not the worst part, things happen. HOWEVER they did deliver my kids bunk bed, trundle and mattress. Within 24 hrs the ladder broke off of the bed because they screws were at an up facing slant, and the bottom of the ladder wasn’t secured at all. My son fell when it broke and hit his head against the wall. I went in the next morning to tell them what happened. The man in there was polite and said that he would call the manager and would have someone get back to me the next morning. OF COURSE, I received no response. Finally that evening I called them, she told me to email the pictures and they would give me a call the next day. I sent them and received no response the next day. So the day after I went in AGAIN, and was told that is was a manufacturing issue and I would have to wait for the manufacturer to decide to fix it. They refused to give me the manufacturer info and still had no info on whether my living room furniture would be in or not. SO unprofessional and so wrong. I went home that day and took another look at the bed. They barely put any of the screws in properly, some places have no screws, if it had it may have been sturdier and held better or at least a little longer. Now, after 5 days of having it, the other side of the ladder is cracking as well. I went back in today, and to no avail, they are by far the worst company to do business with. They have refused to give me paperwork to cancel the living room furniture, and said that they’d let me know when they could pick up the bunk bed, someone else told me that they wouldn’t pick it up, that all sales are final, even though they are the reason that I don’t want it. Management refuses to speak with me. Afraid if they do pick it up that they will continue to be shady, because the finance company needs the cancel paperwork from them to not charge me, I wouldn’t put it past them to not send it. My only other option is to let the finance company pick it up, but then they may hold me liable for the damage to the bunk bed. At a loss. I hope no one EVER uses this company.

I bought a bed set from them which include the bed frame and board, chest, and dresser. A couple of days after I bought it I went on Unilocal to read the review. I was really worry that I wouldn’t get my order or they made the wrong order cuz of the bad reviews. However I got a call on Saturday like they say they would bring it but I had to reschedule it to Tuesday cuz I wasn’t going to be home. On Tuesday, I was waiting for the call but they never call me so I call them back around 11 something and the lady say I’m not on schedule. So she say she will call me back and she did and say it will be here from 2 – 5. I got my stuff but the only thing I would complain about is the bed frame because it don’t seem to sturdy. I’m so glad they didn’t give me any problem though like what happen to the other ppl. Maybe it’s cuz I’m asian and that man (Ben) who help me was asian too idk he may be racist

These people are so dishonest! Please read my review before shopping here. They order wrong products and claim it was what you wanted with the terms of NO refunds, exchanges, returns or cancelations. In other words you risk receiving and paying for crap you don’t want!
My story:
The associate Ellen and the manager of both stores, Coby, are crooks and liars. We went in to look and liked a few things. Their prices aren’t too bad but their products are really cheap. They talked my husband into putting down a deposit for a better price (on two living room sets and bar stools), and they told us we had until 1pm the next business day to cancel or change the order. We decided to cancel, however, we missed the 1pm deadline and called at 2:30. Ellen said no refunds. No returns. And had already charged us, but did state we could change our order if we wanted.
We decided to make the best of it and make the furniture work (for now). When our furniture arrived it was exactly what I had stated numerous times in the store to Ellen the sales rep that I did not want. I was so clear and adamant that I did NOT want a dark colored microfiber couch because the ones ive seen in homes always look dirty. Even the black set in the store looked dirty. I explained this to Ellen. She showed me a recliner next to this set and stated she could order the set in that color which was a tan (almost cardboard color). Also while shopping Ellen had pointed out a leather couch and my husband and I both said we thought it was ugly (faux dark brown leather that looked like plastic and the brown was splotchy. The cheapest looking faux leather I’ve probably seen). So, our new set arrives and is the microfiber cushion with leather trim set and it’s a dark chocolate brown fiber and the faux leather is the exact material we said we hated! It came out of the box looking dirty! We called the store and Ellen LIED. Said she remembered showing us the tan and that we told her we didn’t want tan and ordered brown and that was our couch, and they have NO returns. The order we signed said such. We argued and argued. Finally called another store and spoke with Coby? Who is also a liar! It’s probably helpful to note that our house is all tan. Tan tile floor, carpet, tan microfiber kitchen chairs, tan curtains, rug, etc. None of the material items in our house are brown! I don’t like dark furniture. I probably said this in the store 100 times. Anyhow, so Coby then lies and says he was at the store that day and heard us say we wanted dark brown and order dark brown! What a damn liar!!! Scum if you ask me. Ellen told us we had to accept all furniture and she would send a truck to pick up the chair to the other living set that came damaged. We didn’t trust her after repeated lies during a half hour phone call. We knew she would try and claim we damaged the chair even though it was to the set we kept and just wanted another. These people are so dishonest! We are still dealing with them. Who knows what’s going to happen but at this point my guess is that they’ll now try to send another couch like they said and it’ll be wrong too and they’ll say that the one inch picture in the catalog that we picked is our fault even though Ellen showed us a recliner and other furniture in the store in person and said this is what it’ll look like in person and that it’s the same exact material… and then we’ll hire an attorney and contact our bank to see about fraudulent charges.

Number one dumb ass Furniture retail store in Vegas. If I can I will rate them «–10» stars. Their sales people are the most unprofessional sales in the sales industry. I don’t know how they got hired but maybe only «Furniture Center» will hire them. They don’t care about their business and super rude with customer. The most important fact is that they don’t even know their product, every question they have to call their boss for solution. What a joke!!! how the hell you sale if you don’t know you product. Don’t go there people!!! Garbage Sales