Frank P Silver , MD

Let me start by saying that Dr. Silver has been the only Doctor I have recommended and I have based my decision on medical insurance based on what he takes so I can keep him. I’ve been a patient for over 16 years. He has never steered me in the wrong decisions and has actually done additional work for issues that may have come up. He is sympathetic and is a skilled doctor.
However…that was when he had the Buffalo office and the McDaniels office. He had one great nurse that was attentive and always followed up on medical procedures. Now, either it’s due to his office staff, his joint partnership with the additional doctors, or perhaps his age, but he is impossible to speak with, his nurses do not follow up with you, and it’s just not worth the aggravation.
My latest and only poor story begins with me being a grave shift worker. I can only be reached until the afternoon. I called for a prescription issue (as in not enough was prescribed to cover the entire year, and a sooner appt would not have been available due to my insurance). While I only needed one month extra, his nurses did not call me back until the third call. When they did it was during my sleep at approximately 5:30pm. I called back and again, no return call. I called back and left my 5^th message and again stressing I was unavailable after 1pm. I received a call at 4:45pm the following day. 6 calls later and an email, and only receiving a message twice when I could not be reached, I’ve decided to now get screenings at my general practitioner. They have the same policy about prescriptions, but she was able to make an exception as she knows I’ll be there at my appointed time.
It may be time for him to retire. He’s been my favorite doctor. I just wish he would have been able to remain so. :(

If I could give less than 1 star I would! After loosing my job of 25 years due to a site closure I found myself with needing to get insurance thru Obomacare-​Medicaid. I chose HPN as the insurance provider. When I called Dr Silvers office to ask for an appointment specifically to renew m prescriptions die to a change in insurance I was never asked what insurance I currently had. I came in the other day after waiting 30 minutes for someone to say that they don’t accept HPN-​thru Medicaid!!! I was shocked and asked can he just refill the prescription that was already wrote and was told NO… I was told I would have to switch plans. I asked well how long would that take and they said probably 4 – 6 weeks! I KNOW if he wanted to he could have accepted my insurance even if they were not taking new patients. I have gone to Dr Silvers for over 20 years. He has all of my records and luckily for me it wasn’t a life or death situation. I do know one thing once I am employed again I will go get my files and go to a Dr who really cares about their patients!