Fabulous Freddy’s-Corporate Office

Shame on you and your service…
Go see my experience at the fort Apache Charleston location. You need to train and supervise your managers and teach them how to run a service industry. You are a joke!

Came in with my lowered Audi s5, and last time it scraped the bottom exhaust through the car wash tunnel which they haven’t payed for yet ($ 1000+ exhaust system) and my insurance won’t cover it. So this time they told me I had to pay extra for the hand wash. Ended up costing me $ 34.99 and I tip $ 15 so it cost a total of $ 50. Kinda hefty for a car wash even thou they fucked up my car before and haven’t done anything about it. Unfortunately it rained two days later and it lightly covered the car with water stains and pollen from the trees so was pretty dusty. Today I came in explained my story, and they remember me coming in but they said the 48 hour re wash is not included with the $ 34.99 hand wash? That kinda pissed me off, not only they fucked up my car, not only I’m still generous to tip $ 15, not only that I payed almost double the amount of a regular 19.99 $ wash, and u gonna tell me it’s not included? So I pay $ 25 like a reg person and it comes with it, but if I pay $ 50 it doesn’t? How does that make sense at all? I said please call the manager. She goes back into the office and starts giving me an attitude like it’s inconvenience for her when there no customer for the gas station nor the car wash -.- and then comes out and say the manager said yes but I’m pretty sure the «fucking guys» out there want to hand wash it for you? Let me ask, it’s up to them if they don’t want to then we can’t? R U FUCKING SERIOUS!!! The car wash gets paid hourly y the fuck would they say no to a customer? Is that really how u guys talk to a repeating customer? Like it’s all inconvenience for them to work??? Seriously why the fuck r u working there? U snobby blonde bitch that wears booty workout shorts, and acne cover face! I do t talk shit but this bitch need to be put into place! Long story short, manager came and apologized like 3 times which I respect and gave me a future $ 34.99 wash for free. I gladly gave it to an Asian customer and told him I’ll pay for his car wash cuz I’m NEVER COMING BACK TO THIS LOCATION EVER AGAIN!

Wish I could give less than 1 star. I’m pretty easy to please but I was so disappointed by the car wash service at the S. Durango location. Staff was polite but there were too few of them for a sunny Sunday afternoon. My car was worse when I left than when I arrived. Water spots, smeared windows and sun roof. I would have asked for another wash but had already been there almost an hour and had an appointment to get to. Will not utilize their services again.

I had 1 bad experience at a Fabulous Freddy’s and the corporate office was quick to respond to my issue. I appreciated the quick response and they remedied the matter fairly. I make my regular monthly visits to Fab Fred’s to take care of my car and due to the customer appreciation, this 1 mess up will not scar my opinion of the company as a whole. Thanks Fab Fred!