Eyeglass World

Ramon, Ramon, Ramon. Ive been in the service industry my entire working career. Also consider myself to be a great judge of customer service. Certain people don’t have the sense to work with people. We have all met and work along side them. Some people do it because they sort of have to. Understandable. Others are good with it because its just in their swag. Its in your swag Ramon sir. You could definitely get away with working for a government spy agency or some $#!t. TO COOPERATE or whoever the big wigs are, REACH DOWN and grab this dude off the showroom floor. He’s more valuable then you know. Send me and email if you need explanation.
Im just as busy as you are and I’m writing and signing up for Unilocal strictly because of this guys service. Gave the one star because again I’m in the industry. i know the horrible reviews are the ones that get the attention of the people who have control.

Staff was nice my daughter got contacts she told the Doctor she could not see out of them the Dr. said that is what the machine is telling her the script is –4.75 in one and –5.00 in the other impossible I told her since her contacts were –5.25 and 5.50 try them for a week and come back well we did then we saw the other guy Dr and he agreed that the original Dr was correct… dumb… listen to your patients not the machine she is now in –5.75 in both eyes and sees well… I would not take my children here

Friendly staff, shotty area of town. Definitely not a great neighborhood. Opted to get the $ 78 two pair deal which ended up being almost $ 350 for two pairs of glasses for my son. I guess all the protection and insurance added really adds up. The staff is very friendly and when we came back due to my son breaking one of his pair of glasses they fixed them in a matter of minutes.

Walked in needing to get my granddaughter glasses today. Ramon helped us and even tried to show us cheaper alternatives to help save us money. Did not push all the extras that so many places do. Even had an extra 10% military discount. Glasses will be ready in 2 hours, can’t beat that service.

Great service from Tien. He was able to help me get the glasses I needed. Fast and efficient!

I went in, ordered and paid for my glasses, and I was told there would be up to a two week (10 days) wait for them. I received a call from them after about a week, and I headed up there on my way to work, giving myself an extra hour to burn just in case.
When I got there, I explained to one of the employees that I was just there to pick up a prescription. He said I would have to sign in and wait in line. As I was cresting the hour mark sitting in the lobby, I explained my time constraints to another of the staff and told her that I was simply looking to pick up my glasses that had already been paid for. She told me that I should just be patient, and that it would not take much longer. After another half hour, I left.
So, fast forward another hour, and I receive a phone call from Eyeglass World. They tell me that they have my glasses in their hand, and if I want, I can just come up there and she could hand them to me without a wait. I explained what happened while I was at the store, but her only explanation for why I could not just be handed my glasses then was that I did not talk to her. She then offered to mail them to me since I was already at work.
That having been said, if you need to pick up a prescription, make sure you have over 2 hours available to wait. They won’t tell you this on the phone when they call to tell you that your glasses have arrived, however. My experience would have been exponentially better had they told me I needed to leave more time available. It would have been less infuriating if I had not received a phone call after having left to inform me that they could have simply handed me my glasses the whole time.

Scheduled eye exam appointment 3 weeks out. Got there and was pre checked then fully examined by Eye Dr he said I required just a small prescription and he did not push me into getting glasses. Dr was very personal at a professional level.

This place is the best. Got an eye exam then 2 pair of glasses. All this for under $ 200.00. The staff is very friendly and helpful. They know what they are doing. There are many different choices of glasses starting at $ 79. And for the lower priced glasses there are a lot of different frames. Dianne helped us and she was marvelous. Thank you for making eye care affordable.

Went there with my daughter today and Diane helped me. I found this place because my daughter losses her glasses every 6 months or so, but today was for me. Everyone, including the manager and a young gentleman who helped me when I went to pick up my glasses were WONDERFUL! They have EXCELLENT prices and customer service. I got my glasses the same day and when I brought the wrong prescription initially (contact versus glasses script)… Diane contacted my private optometrist and had it in minutes to process my prescriptions. She explained my insurance benefit. Was not pushy on the extra options and was such a pleasure as a person to talk to! Thanks you guys are excellent!!!

Yup, they will try to up-​sell you. But I’ve never been to any of these chain eyeglass stores that doesn’t. Bottom line, I got the glasses I wanted in a couple hours. The price was about half what typical «one hour» shops charge. I had lost my glasses and didn’t have a prescription. Everybody was fantastic, got me examined, new glasses, and I was on my way. Great job!

By far very unprofessional and illegal to charge for more expensive dilation drops without telling me. I was asked four different times after signing the paper that states it would be 30.00 dollars extra. An 80 dollar visit turned into 103.00. What a rip off to not ask if you can use the more expensive drops. Also no one could tell me how much more it was going to be. I just received a total. The only reason I didn’t give that office hell and damnation is that mine and other children were there. I will never come back to this location again. No business has the right to change a signed agreement about money and services without first asking the person for permission of the changes. You too are subject to the law.

Dr. Joseph Waitsfield OD is whom I saw and he is awesome. Perfect for someone getting contacts he has been wearing his glasses for like 40 years! Great for giving advice. I also had my old frames updated with my current prescription and they managed to do it without needing with the fit! Very professional all around! Lovejeet is amazing too!

Love this store 2 pairs of glasses 84 bucks service fast and swesome. Glasses back in hrs.

First of all: the customer service is absolutely fantastic here. As soon as you walk into the building you are greeted by more than one employee offering assistance. I was with my 12yo daughter and we arrived midweek around 3:30. The store was busy but well-​staffed. Our immediate business was an appointment we made at Red Rock Eye Care located within Eyeglass World (I’ll write a separate review for that). After we obtained our new Rx’s we were ready to shop (please note they accept outside, current Rx’s as well). There is a sign-​in list so that customers can be served in an orderly fashion, but while you wait, you are encouraged to start trying on frames! The store is well-​lit, clean, organized, and easy to navigate. They have frames ranging from $ 78-​$ 200+, including high-​end designer frames and sunglasses. At the end of every endcap is a full mirror so you can see how awesome you’d look in a new frame, which brings me to the best part. All glasses are Buy 1, Get 1 FREE (at equal or lesser value). This is not only a great deal but a relief as they have so many different styles and colors it’d be impossible to pick just one.
After we picked out our frames, our optician — General Manager Tim — was ready and waiting for us to finish the process of selecting lens type, etc. If you wear glasses you know there’s a lot of options when it comes to anti-​glare, polarized and Transition lenses, and anti-​scratch coatings to boot. These are all available and can be helpfully explained by any optometrist here.
Tim helped my daughter with her fitting first and was so great talking to her. It was her first time getting glasses and he could tell she was a combination of excited and nervous. They throw in polycarbonate lenses for free for kids — which is awesome — and I added 1 year of scratch protection for both pairs for $ 40. Even though it was a little after 5pm Tim promised to have her glasses finished for her by closing so she’d have them to wear to school the next day, which was greatly appreciated. Did I mention the customer service is amazing here?
Next it was time for my fitting/​ordering/​etc. As a longtime glasses wearer I knew exactly what lenses and/​or features I wanted and Tim didn’t pressure me to upgrade needlessly for higher priced materials or coatings like some other places do. He listened to my needs & wants as a glasses wearer and agreed with my selection. Further, he helped me feel more confident about selecting a different style than I’m used to, assuring me it wasn’t too small for my face. I also made sure to add the 1 year scratch protection for just $ 40 — basically any scratch you get, for any reason, they’ll take care of it free in that year. It’s like insurance for your glasses. You hope you won’t need it, but you know you probably will use it at least once. And don’t forget — your second pair is free!
After paying we still had about 30 minutes to kill while waiting for Lili’s glasses to be done so we went shopping across the street and sure enough, by the time we came back, they were ready for us. With just a quick adjustment of the arms, we were off with her new glasses. She looked great as I dropped her off at school this morning (and I feel great she’ll be able to see the board, haha!). I’ll be picking up my finished glasses this morning, but I can assure you, I’ll be back to buy more styles of frames. Not just because the prices are incredible, but because the staff — especially Tim — make wearing glasses fun!
Thank you for such a great experience!

The doctors office here is friendly but the optician and glasses store is not. Online glasses are often much cheaper and you can get a second or third pair. But without a pupil distance measurement it is impossible to order. However, this doctors office an optician refuse to give you that measurement unless you buy glasses from them. I don’t think that’s very good customer service. I would think they would want to help their patients more than that. I will not be back. I guess I know why Walmart optical is doing so well, they were happy to give me my measurement for free

This review is for the amazingly brilliant Optician Lovejeet, but when you give someone a title it limits them and she is so much more.
This is my first time needing spectacles for ailing eyesight but being a self-​proclaimed SunGlassSnob, I already had several pairs of nice frames which I had taken to LensCrafters in the mall by my house the guy made it all so mysterious, putting lenses with my prescription in them possibly couldn’t be done, I was being sold in buying new frames which were the same flagship brand they sold.
I have made it a hard fast rule if something’s going to cost me more than 300.00 dollars, I get three opinions or estimates, and wait thee days.
So when I went into eyeglass world for BoGFree or two pairs for the price of one, I was just hoping the person didn’t talk down to me because glasses are mysterious it’s not the newest offices, locations & facilities but it didn’t matter to me because I had gone two three stores costco nothing fit my style, one pair at the huge optical brand stores in the mall was going to cost three times more and then I found Lovejeet, she made it alright she took care of everything what a great place they are lucky to have her and I will go back when I need more glasses because of Lovejeet, she treated me like a true professional.

This store is filthy and falling apart. EW really needs to move it to a newer strip mall or invest some serious money in rehabbing it (I suggest the former).
I ended up going all the way out to the one on Sahara (which isn’t exactly high end, but is much better than this location) to make my purchase.
I can’t really speak to the staff or services as I just browsed the selection and decided I didn’t even want to deal with this place.
There’s also a bus stop out front which causes lots of shady characters to mill around their parking lot.

My wife and kids have gotten glasses here, and we’ve returned for a second pair only because of Tim’s awesome customer service and each time we return he remembers us especially my 7yo boy. We just recently returned for my son’s second set of glasses. We paid around 300 for 2 pairs for my son. This time Lovejeet helped us and she was great as well.

I have one of the worst prescriptions for any optician to work with. I spent a month waiting for two pairs of eyeglasses that I ordered from a Lenscrafters store in my home state of Vermont only to be told they couldn’t make them. This after charging me nearly $ 2000 for both pairs. During this time, I moved to Las Vegas. I pretty much googled my way to Eyeglass World and after inquiring about my prescription over the phone, decided to give them a shot. I really lucked out when I went in. I was helped out by a very bright optician named Katelynn who really knows her stuff. She was incredibly pleasant and helped me pick out frames, which is nice for someone who cant really see what they look like when they try them on.
In the end, I was able to get not one but TWO pairs of high end designer eyeglasses (gucci and rayban frames) in a high index progressive lense for less than $ 800! On the advice of Katelyn, I decided to make one pair with transitions lenses and I am so pleased with the result. I cant say for sure but the lenses in my glasses seem even thinner and lighter than what I have been able to get with high index materials in the past. The turn around time was less than two weeks and Katelyn, knowing of my awful recent experience with Lenscrafters, kept me informed throughout the process.
All the staff I met there are quite pleasant. When I went in to pick up my glasses, Katelyn was very busy with another customer so I was helped by a very nice indian woman who took great care in dispensing the final finished product to me, making sure the lenses were very clean and smudge free.
Will I go back? Thats a no brainer! I hope they keep up the excellent work they do. People like this mean a lot to a person with epic bad eyesight.

Very polite staff and affordable pricing! They took me even though I usually go to the Sahara location. Highly recommend this practice and their service was awesome! Thanks so much eyeglass world:) I can see again!