Extra Space Storage

We bought a lock from their front office to secure our storage. Twice, within a year, we lost over $ 3000.00 worth of property. In both incidents our lock was still attached just as we left it. This was definitely an inside job, both incidents. Don’t trust these people, they have thieves working there.

My sister recommend this storage company. She said that she had a smooth and easy transition in and out. Well I am writing this review to absolutely confirm that the service is wonderful. Angela the staff at the front desk is a sweetheart! Very helpful, professional, and swift! Truly was in and out in no time. Storage was clean and enough discs at a great price!

Absolutely THE WORST!!! I have been renting there for a year and I have had a lot of problems. From the account setup to the customer service. I guess I am not as lucky as the other two people that had to deal with Angela and wrote a review. She is HORRIBLE in customer service. I honestly believe that she should not be in charge of that location. I have called the customer service line multiple times to have issues with her escalated to her manager but I have not received a call from her manager at all. I called on the 3^rd of this month and was advised I would be contacted within 24 — 48 hours and I had to call today again, April 16^th. Luckily the same rep answered the call and said she would escalate to her manager. As you all know this is one of those services where representatives only have very few opportunities to interact with the clients so they should be making sure the interactions are flawless and they should also ensure the client expectations are exceeded but Angela does not seem to care at all. She does not take into consideration that we, the clients, are paying her salary and that she has a job because of us. Angela needs to realize that storage facilities in that area are very abundant and the service provided to the people that pay her salary should be her main priority as it is the only thing that can make a difference when selecting what storage facility to do business with. I will be moving my things to another place where they value my business and I don’t have to deal with nasty attitudes like Angela’s.

Very friendly and personable staff! The grounds are well kept given the area and I wouldn’t have it any other way!

Wow this place is the most amazing place they are so accessible. April and Angela were the pleasant people to deal with ver helpful and friendly I strongly recommended this place.

I must commend Angela Maycock for her outstanding service and fantastic attitude today. Extra Space had accidentally deleted my account in their system and I could not get in with my access code. Angela was great. .. she explained what had happened, apologized for her corporate colleague, and then proceeded to help me rectify the problem. She was diligent, helpful, but, most of all, pleasant to deal with. These are the kind of people that Extra Space Storage should hire more of, promote, give a bonus to, etc.. .. Thanks, Angela!