Enterprise Rent-A-Car

5 star service at its best! Called a few times with questions this location and the one on azure were very friendly and helpful!

Although I didn’t wind up renting a car from enterprise, just wanted to give them a shout out for exemplary customer service. Patient and helpful… especially in this heat… You Guys Rock!!!
Thanks again for the ride.

I would give them 10 stars if I could. We rented a car to drive to California and Eric. M waited on us. My girlfriend couldn’t decide what car to pic, Eric was super busy, but was very patient with us. My girlfriend decided on a vehicle she wanted, so we took that vehicle. Shortly after a tire pressure sensor light came on. I checked all the tires and the right rear tire was showing 18−20lbs of air pressure in it. If we had driven it to California at very high speeds 70mph or higher we would have had a serious blow out and could have ben seriously injured. As soon as I told Eric he demanded I bring the car back at once and would replace it with a upgrade, at no charge to us. Eric took the time out of his already hectic day to make sure we had a safe vehicle. He is a «Hero» in my book for looking out for our safety and well being. In todays workplace it is refreshing to see someone that truly cares about there customers. Eric is the reason I will be a loyal customer to enterprise rental cars, for years to come. I will also recommend this location to all family and friends. «Thanks» Eric

Customer Service needs some work. I understand that it’s your job to tell the company insurance but if I politely tell you no thank you, you don’t have but keep pushing Jonathan! Then question my insurance then say things like «don’t park next to any cars» & «you sure it’s only 40 a day» & «why pay outta pocket when someone hits the door.» Then after all that you give me a car that still has trash from the previous renter & the car smelt like something was smoking inside. Luckily, Jonathan didn’t assistance us when we return the car. So I gave an extra star because the lady who help us was really nice. But never going to rent from this location. Go on to the location on Teneya!

I am surprised to see the negative review. My experience was excellent.
— I rented a car from the airport. Though I would need it a week.
— Ended up needing it only 2 days. And wanted to drop off car at another location (not the airport)
— Called 1 – 800 number expecting to get hammered with fees for early return and different drop off location
— Was not charged any fees :)
— They prorated the rental rate.
Special mention to Ricardo at the Drexel location. Very good customer service.
The whole experience was quick, painless and professional.

Located here:
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To see the beginning of this story, go here:
After getting transferred from corporate after our 2 ½ hour morning nightmare, we told our story to this location and they had our reservation on file.
«When do you close?»
«12:00″
“That’s in 15 minutes…»
«If you come and the doors are locked, but it’s right at 12:00, we’ll let you in.»
Wait…your company screwed up, so I have to rush over there and drive like a jerk so I can make it there before you need to close up shop? Seriously?
They didn’t even offer to pick us up. We were just expected to go to them after they messed up.
«I’m on my way. We’ll do our best to get there at or just after 12:00»
Didn’t look like we were going to make it, so I called to beg them to wait for us
No answer. Seriously?!
So we just drove home. Forget it. We’ll take our business elsewhere.
Simple suggestions to avoid this in the future: GIVE YOUR CUSTOMERS THE RIGHT LOCATION AND PHONE NUMBER TO START WITH
how hard is that?