Enterprise Rent-A-Car

Prior to visiting a few weeks ago, I read some of the Unilocal reviews for other Car Rental companies and decided to stay away from the «bargain» rental companies. We were looking to rent for just a couple of days during our vacation. We were staying at The Palms and first went to the Hertz counter located at the hotel, but the 2 times we went there, no one was there to help. Got the recommendation to call Enterprise which was just down the street. Great recommendation! My husband wanted to rent a pickup truck. I don’t remember who I spoke to initially but she was very pleasant and helpful. A service they offer is to pick up and drop off at your hotel, which is so convenient. I’m not sure that others do that. Austin picked us up at the hotel and brought us back to fill out the paperwork and pick up the truck (which looked brand new and was super clean !!) He was so nice to deal with. Very friendly and had us on our way in no time. When it was time to drop off the truck, Austin was there to help us. Again very quick process to return. He dropped us back off at the hotel. I would definitely use Enterprise to rent again and would highly recommend this location. Austin took great care of us!

I was having some car trouble this week and ended up having to get my car towed. I have rented from enterprise before and the service I got was sub par. However, this particular location is really the best place to get a rental car. I was picked up by Bri (I think) from the nissan dealership where my car was being repaired. The service rep at nissan called for a car and Bri was there like 10 minutes later! I was pleasantly surprised, on top of the speedy service Bri and the other guy who help me (after closing btw, they stayed late to help me and another woman. We were both late) were hilarious and very easy to talk to which helped with the awkward process of the rental transaction. Secondly, on the drive to enterprise, Bri mentioned that they were very busy today and may not have a car that is comparable to my Nissan Sentra but if they didn’t have anything I liked they would pick up a car from a different location for me (I’m super short so driving a large car is a struggle for me) but we got there and they ended up getting me into the same car I have which was awesome! I would highly recommend this Enterprise location, and ask for Bri I think she is the manager. She has a pixie hair cut.

This particular location goes out of their way every time to accommodate the customer. Bri or Honor are the reps I have worked with at this location. They are fast and customer service is excellent. I will go out of my way to always rent from this location when I need a car.

The staff here is very nice, had some pricing issues but they’re working it out for me.

I needed to rent a car because I was recently in a car accident and needed a way to and from work. I spoke and worked with Bree and she made an unfortunate situation so much more pleasant! Sweet enough to work with me and my situation! Very kind and caring company! Thank you Bree!

My insurance company uses Enterprise for rental claims and I had the car for 2 weeks. The people working here are so helpful and professional. Everything went smoothly and great customer service when I called to inquire about my rental claim. I returned the car to a different location and was surprised that Bri took the time to follow up with me regarding the account and applied a refund accordingly. Definitely recommend this location.

ALWAYS READ THE FINE PRINT… I rented a car, with a special I found on-​line. it was $ 20 a day. and the deal I read said «unlimited milage» when I turned the car in I was told it was over $ 100.00 because we drove over 200 miles. In the e-​mail confirmation, at the very bottom in fine print was the part about 100 miles, and $.20 every mile thereafter!!! I will not use Enterprise again!!!

We rented the car for a day — friendly, helpful and quick service. When we checked out the next morning, they offered and drove us to our next hotel. We couldn’t have been more pleased. I’ll definitely use them again!

I rented a car that had a tire blow out. They immediately sent out two guys with a new car. They were apologetic and never tried to blame or charge me for the repair. Their customer service was above and beyond what I expected.
This is the second time I have had tire issues with an enterprise rental, so CHECK YOUR RENTALS TIRES, before leaving the lot. This problem could be really dangerous!

The service was outstanding from this location, they went above & beyond for us. Justin was very informative, helpful & friendly. Unlike the location at Gaudin Ford on Roy horn way. These guys on Sahara were all really nice and friendly while we waited.

Very pleased with this location. The customer service was friendly and everything was accurate. The price was as quoted with no surprises. The only reason I can’t go 5 stars was the car. We had a Camry that had been abused badly. The bumper stuck out on the sides like it had been wrecked, the car shook when the brakes were applied, and it had bad stains all over the back seat. Other than the car though, the location was on the mark.

After my car had an unexpected run-​in with a pillar at Fashion Show Mall and had to be in the shop for an estimated 3 weeks, I was directed to the Sahara office of Enterprise. They picked me up directly from the shop and shuttled me to the facility. The representative there was so accommodating, knowledgeable and friendly. Their computers were down that afternoon and she was able to efficiently quote a vehicle, write the contract and get me a car quickly. Even though that office is rather small and didn’t have too many cars available, she was able to get me into a little SUV comparable to my own car. She also assured me that Enterprise would be doing all the follow-​up with the body shop and State Farm, so there would be absolutely nothing for me to do on my end. I got the same treatment upon returning the car a few weeks later. Great customer service with a smile is what you’ll be getting from this location of Enterprise Rent A Car and I would definitely return if ever in need of a rental!

Everyone was helpful and friendly. It was especially nice to get the pick up service from the hotel. — We could not have been happier.

I had to rent a car for a day while mine was being fixed under warranty for an A/​C failure. The lady at Enterprise got me an awesome van that accommodated my large group, gave me rides to and from the service department, and made an otherwise terrible experience (having your car blow up on vacation) into a rather nice day in the end.
The prices were very fair and there was zero hassle.
Highly recommended.

I have had terrible experience with Hertz the last like, 3 times renting there, and decided to give this place a try.
Wow, these guys have got it going on.
The customer service is unmatched here.
They really do what they can to make you happy. I even had engine trouble on the way back from my trip, and they compensated me, without me even asking! I had to make sure to write a good review from them. Also if you book in advance, you will have a better chance at sealing a good rate.
Watch out for conventions-​ALL rental places will have skyrocketed rates!
ANyway, I will most definitely be back!