Enterprise Rent-A-Car

Used this location because they came and picked me up at ExotiCars due to an insurance claim drop off.
The rep comes in a suit, all nice and smiles and he says he is ready to take me in a nice GMC (black terrain or something SUV) ok cool, I have an SUV so that will be nice. I appreciate that.
I got the old switch-​a-​roo…
he drives me to this location not far away from my body shop and we go in to sign all the papers… and he drops the sales bomb on me.
Upgrade galore the usual blah blah insurance and gas offers blah blah.
Call me stupid but I love my body shop and leaving there with a smile I didn’t think that I could «off» my cute little fluffy cloud.
Don’t get me wrong the guy was SUPER nice the whole time.
Anyway I declined everything, he swiped my id and credit card (to make sure I don’t steal the car) all the regular procedures and explained everything and said ok we are going out to inspect the car and you are on your way!!! Yea!!!
Congratulations on your gray Ford Focus with: one gear, no gas cap, low washer fluid, 34K miles, smells like White Castle farts and cigarette smoke (cloth seats) and a scratch on the front bumper! Awesome.
Whatever, it was free due to the a-​hole that rear ended me, so I drove home the couple miles and it sat in the drive way next to our garage for a week and collected allllllllll the bird poop in the whole wide world. So basically I drove a whole 6? total miles, I used one of our other cars.
Today I sprayed it off and back to Enterprise it went. Different guy, same smiling nice service. Another cashier young lady complimented my ring. All very nice and I was taken to receive my car at my body shop. Easy as pie.
Why 3 stars? Get it together car cleaner peeps here and the company in general who hands out high mileage cars! Are you kidding!!! Everyone knows that rentals are reamed out and «burger-​ed» in… clean it up! Fumigate them. That way people will not mind paying the upgrade to a nicer ride. If those cars look like that why wouldn’t the upgrade I’m paying for be burger-​ed.
I would bet a million dollars they are not clean either. I rode in the black GMC and it needed a clean and smelled too.
Present quality the first time and then see the results!!!

I’ve rented from Enterprise for years, and this was by far the worst customer service I’ve ever received from them. The Enterprise located on W Sahara gave away my vehicle because I was an hour late even though I contacted them to let them know that my flight was delayed. (Where in the contract or reservation does it say a car will only be held for up to hour???) I spoke to Andre Serhal, who gave me the impression he was too busy to give a crap. I called the next day and spoke to Andre again, who basically said I was SOL. Fortunately, I went to the W Sahara Enterprise and met with Tiffany Saurez, Area Rental Manager, who was able to provide me with a vehicle. Who knows how it would have gone if she wasn’t there.
Returning the vehicle was another adventure. I went back to the W Sahara Enterprise to return the vehicle and was told that they could not drive me back to the Rio Hotel since they only have a 1 mile limit. They suggested I return the car to their Flamingo location, which is much closer to the Rio. I went to the Flamingo location and was informed that they could not provide me with a receipt as I did not rent the vehicle from their location. (What kind of crazy rule is that?) I was then told by Susan Utter that there was a crack in the bumper. I told her it was pre-​existing scratch. She informed me that it was crack in her book and that she would have to file a claim. She suggested I return it to W Sahara since they had told me it would not be held against me. Fortunately, I was able to return the vehicle at the W Sahara location with no further problems.
I will not be renting from Enterprise again and will warn anyone thinking of doing so.

service great and very helpful

Angela got me set up and was very helpful, the shop was actually out of cars to rent out so Dante drove me to the rental lot in his own car!!! Great customer service!
Gavin checked me back in and was really nice and helpful. Great service here.

Good service — they were a refreshing experience after the west flamingo shop. Thank heaven!

Auto selection is scarce. I was given a brand new Ford Focus with sunroof, leather interior and satellite radio! I really liked it!
When I returned the vehicle, the total bill was exactly what it gave me on the website! No hidden fees, unlimited miles and $ 19.99 per day!