El Pollo Loco

The drive thru service at this location is ridiculous. Took a while till they asked us for our order. they waited for the person in front of us to get her order before attending us. Even the lady in front complained because they wanted her to wait some more before she got her total for her order and she said she would drive up to the window instead since there was no cars in front of her. Not sure what they are doing inside since the drive thru is not busy at all and it seems that having a drive thru is useless what’s the point? maybe they are understaffed or need to redo their training for drive thru customer service! My family comes to this location 3 – 4 a month and we are going to look for another location or other eatery because they have been doing unsatisfactory service in the drive thru for a while now. When we arrived home my tostada salad was broken in all places and our wrapped looked messy.

By far this is the slowest pollo loco in the world. We had to wait around 23 minutes in order for us to get our order through the drive-​through. This will be the only and last time that I ever come to this location.

Used to eat here several times a week. But in the last year, literally four out of five times I go here, they’ve run out of chicken. If it happened once in a while that would be understandable. But it’s pretty much every day. Horribly mismanaged.

After working a long day at work my wife and I decided to come to El Pollo Loco for a late night dinner. Jasmine took our order. She greeted us right away and seemed very friendly and approachable.
We ordered the double chicken avocado salad with out sour cream, corn mix or citrus vinegar. I ordered a Chicken Tostada no Pico or sour cream with extra chicken and I added cheese :) We ordered it to go. The wait was rather fast. When she gave us our order she read back our order to make sure it was correct and didn’t forget to ask us about salad dressings even though we didn’t need any I was happy she offered.
We came here a few times and every time we had a pleasant experience.

I usually don’t have too good of an experience here, but sone past visits have been much better. The pair that helped me today, were so polite & professional, and very prompt. The food’s hot & everything. Very pleasant atmosphere today. Very clean, as well. Great job guys, especially Luis & Jeselia. Thank you for a very nice experience.

Absolutely awful. Service is awful. Food is awful. Worst Pollo Loco EVER. I’ve never had an order not messed up. The quality of the food is AWFUL. You wait in line and for your food for no less than 30 minutes, ever. Chicken is rubbery. I usually get salads which comes complete with wilted lettuce and old pico de gallo, warm salad dressing/​salsa and cold entrees. I can’t express how awful this location is. I am an avid supporter of El Pollo Loco and have never had the awful experiences that I’ve had at this location. I absolutely refuse to go to this location any more. Don’t go if you don’t want to waste the decent chunk of change and your time for a piss poor meal.

Horrible service, every time I go they forget something. I’m just over this particular spot. Thanks for your service I hope others don’t get screwed like me on a 25 dollar order

Worst customer service EVER! First time we went we went through drive thru and it was a girl she was nice but the food took FOREVER! As most of these reviews would say. I understand your making the chicken fresh and your grilling, but if you know it’s lunch /​dinner time you can start cooking a little more earlier so we don’t have to wait so long. Then second time I went through the drive thru it was a guy and OMG idk what it is about this kid but he ALWAYS FORGETS SOMETHING. EVER SINGLE TIME! I ordered salad and didn’t even put the dressing! Wtf kind of salad is without the dressing! Then last time I asked for some salsa and he only puts 1 little cup. when I have a family of 4 and we ordered family meal! This place is just rediculous! Where’s the management!

Decent food, okay prices. The place isn’t exactly clean but they’re as friendly as others in fast food. I’d probably come again if I’m in the neighbourhood and wanted tacos.

Every time I come here at 530 pm there us a 15 minute wait for chicken. Every time. I’m gonna stop coming. For goodness sakes Mr or ms manager put on more chicken. Really you sell chicken!!!

My local Pollo Loco is always clean and cheerful. The staff are knowledgeable and even though they have to offer you desert with every order the food is great. Their tortilla soup is chock full of veggies and bite sized chicken pieces. If you join their email address they send coupons for new items before the geneeal public gets to try and a free meal for your birthday. Fountain drinks are a plenty and the horchata isnt too sweet. Lastly the salsa var is well stocked with to go cups and lids.

I have never been inside, only use the drive thru. I ordered single combos and have also ordered dinner for the entire family. They have never rushed me through an order or have they messed up an order. Their food is always good and tastey. Very good location.

S L O W !
I like El Pollo Loco, but when I walk in and nobody esle is in line and it takes awhile for the girl at the registure to acknowledge me and longer for my food to arrive… my desire to retrun declines. I’ll still frequent El Pollo Loco, just not this particular store.

Foods good but service sucks. It always takes no less than 25 minutes in the drive thru every time I go there. The people taking orders in the drive thru, never seem to know what they are doing. Maybe they need new management!

I hadn’t been to El Pollo Loco for about 5 years, but something drew me to it yesterday. I went through the drive through, which was probably one of the slowest I’d experienced in quite awhile. The food, however, was delicious! Hot, fresh, tasty– I don’t know why it took me so long to return!

Every time I come here at the end of the day, this place never has any chicken. Every single day. Which is why I stopped coming here. Why would I go here if you have no chicken? There is nothing else decent to get.
I am giving this place an extra star because when they do have chicken, they are pretty good.

I went through the drive thru at approximately 10:45pm. Keep in mind, I never eat fast food, but I had never tried El Pollo Loco’s food before & I heard that there are healthy and inexpensive options on their menu.
When I drove up, I attempted to place my order and I must have sat there for approximately 2 minutes before I was acknowledged. After I attempted to place my order, the person at the window answered «we don’t have enough of the ingredients to make that dish». I tried to choose another option and was told again «we don’t have all of the ingredients». The worst part, was that after I was told that neither of those options were available, he said, «We are closing soon. You have 1 min and 58 seconds to place your order.» I was beyond appalled and extremely disappointed. Needless to say, I told him to forget my order and drove somewhere else to get my late night dinner.
I added 1 star because I mentioned this unfortunate experience on Twitter and El Pollo Loco promptly replied, which is a plus in my book. Unfortunately, this experience was beyond unacceptable and first impressions last a very long time.

I did not have the greatest experience at this El Pollo Loco location the other day. Service was slow. The floor was stickier and more gross than that of a movie theatre. I was handed a cup and then told the ice machine was broken. They did offer to fill it with ice in the back but it seems to me that should have been done before handing me an empty cup. They did not have any iced tea or horchata from the looks of it. And the soda was all coming out with little more than water and a splash of syrup. It was watered down and extremely flat. This place has really gone down hill lately. The one saving grace was that they did, infact, honor the coupon that brought me in there. I received an accurate order and it was good. Every other part of this place needs some serious improvement.

I love El Pollo Loco. It is one of my favorite «healthy spots» for lunch. This location i s closest to my house but still far away. So when I go here it is exciting and a treat.
This location is not the cleanest, especially the bathrooms. But I am willing to overlook that because I know they are super busy and I have never had a bad meal from here.
But when I went for my last visit it was early. I checked their website to see when they opened and it said 9am-​11am. I jumped in the car for my mini road trip and when I arrived they were closed. The sign said they opened at 10am. WHAT??? Of course I went crazy in the car, full of sadness and anger. There was no way I could wait over 30 minutes. I just came from the gym and I was starving.
I had to leave and go somewhere I really didn’t want to go. This is a simple mistake that should not have happened and they should fix right away. Now I will have to put them on speed dial and call before I come.

I only eat at El Pollo Loco during Lent, when I give up Meat. I love their BRC (Beans, Rice, Cheese) Burritos… and the price is right, $ 1.
In addition to the BRC Burrito, I tried a Quesadilla for the 1^st time… pass on it, trust me. The BRC Burrito was good, as usual… however, I think they’re getting smaller and smaller.
Their complimentary Salsa Bar is pretty good, although they don’t have a really Spicy option for us who love the Heat.
Overall, this past visit went OK. The cashier was really slow at taking the orders and it took forever just to place one with only 2 people ahead of me. The food was good and made up for the minor inconvenience.
Return Factor — 65%