El Pollo Loco

One of the best values out here. Fast Food or not. I simply love their Cilantro dressing. Their chicken burritos and roll ups are out of site. Especially when you dip them in the Cilantro dressing.

I really love the food at EPL, and while I had spent most of my day shopping and traveling, I thought I’d stop in for something to eat!
I’ve been to this location before and loved the service.
The dining area was clean and so was the condiment bar. The bathrooms however, not so clean. I’ve been to 4 locations in Las Vegas, I feel like that’s a recurring theme. LoL
There was a line when I entered and it seemed like the drive through was just as busy. The employees did a pretty good job at expediting.
When I placed my order, the cashier handed me a pager which resembled a taser, I thought that was pretty funny!
I ordered 2 tortilla rolls and churros! Yum! Just as I remembered it.
If you are seeking deliciously grilled chicken and want a place where nothing is fried but always fresh, this should be a go to place for you!
Oh yeah, ask for a side of the creamy cilantro dressing, you’re gonna love it!

I love El Pollo Loco, but this is the first one Ive ever been unhappy with. I went in pretty early in the day. I’m not sure if the chicken wasn’t prepared like normal… or if it was yesterday’s. The skin was so tough, when normally that’s what makes it so delicious.
The reason it’s getting one star though, is because this store obviously has a sewer problem. Walking up to the store it smelled great. Inside was another story. At first I thought it must just be because they had the bathroom doors open for cleaning. But eating in the dining area it was still an overwhelming smell. It was stronger by the soda machine, where only water and soda is going in the drain. So definitely do not eat in!!! It really ruined the food. But I wouldn’t return for drive through either, since they’re trademark chicken was a let down.
There’s always a silver lining, so I will say that the staff was nice, friendly and fast.

They called us up when are food wasn’t even ready and we waited 40 mins to an hour to actually get it. The general manger was being disrespectful to my squad and her employees. This location ain’t shit. Will not be going back. If I could give them a zero rating that’s what it would be.

Love their family dinner combo with the salad but the reason I’m on here to day is to give props to Lattrell! I went in to order 2 dinner combos for a hungry crowd at home. It was after work & they were slammed. After ordering, I waited for about 5 minutes (not bad). Well, whomever packed up my food just called my number & pointed to the bags on the counter. I went home & started unpacking & realized, they didn’t give me the 2^nd dinner’s chicken (about 12 pieces). I called the restaurant & spoke with Latrell, explained the mess. He immediately asked if I could go back there & pick up the rest of my order, well of course I could, I still had hungry people at home. On my way to the restaurant, I received a call from home that we were almost out of rice. I immediately called Latrell (on my hands free), and explained that I needed more rice too. When I got there, he had packed up the chicken I was missing, an additional container of 12 pieces of chicken & 2 containers of the rice, all compensated for having to go back down. Before I got my food, he showed me what was in each container. Great management move!

Horrible location– chicken was not cooked and took 1 hour to get food. Got money back and Not happy!!! Don’t come to this location!!!

Asst manager put food back in container after someone brought it back from their table cause they want something eles gross

I love El Pollo Loco chicken. This location is hit or miss if you get good chicken. The lines in the drive thru are always super long during lunch time and in the evening so be prepared to wait. On this particular trip I was especially peeved because they did not give me salsa. I don’t know if I will come back to this location.

This place is always crowded, if touching expect lines of people. Besides that the food is always ready and very delicious.

From 3÷31÷15
I’m not a fan; the food was sub par at best! I got a burrito, and the beans were hard and undercooked as if they were not prepped overnight as you would do with fresh beans. I’m not saying my expectations where high, but cooked beans in my burrito would have been awesome. The only reason I am giving three stars is because my cashier was really nice and helpful.

I went to this location yesterday and I was very disappointed. The lady at the drive thru was very rude.

Last review I left was for what used
my favorite el. pollo loco. Last 2 visits were very disappointing. The drive thru window is slacking now. Dont ask me if I want salsa if your not going to give it (last two visits they forgot the salsa!!!) This time no salsa, tortillas, napkins or a reciept. So disappointed. I will continue to visit this place, sucks I have to babysit you and double check my order. Come on guys get your shit back together!!!

I love grilled chicken as much as the next finger lickin’ chick, but man– the execution here is somehow worse than most other locations I’ve been to, to the extent that I’ll go out of my way (or flat out elsewhere) rather than deal with it.
If you use the drive-​thru, regardless of what time of day it is, expect about a 10 minute wait. «But this is fresh, delicious grilled chicken!», you say. Well, if I can see through the window that they don’t even start making my order until my card has been processed and I’ve been waiting a few minutes, I’m not thrilled.
Also, this location in particular has repeatedly gouged me on little things: chips and guac order is only half-​full and chips are stale, ask and double-​check for cilantro sauce and still don’t receive it without going in and asking a third time, torn corn tortillas, and tortilla soup that is 80% broth and corn.
Somehow I still find myself giving them a chance every few months, and their chicken is good– but not enough to make up for half-​assing my order each time.

MUy poquita comida !!! Pedí un Chichen bowl y solamente venían 4 pedacitos de los q vienen en una ensalada!!! Pague $ 6 lo que me cuesta un pollo entero ya cocido en la tienda … Que vergüenza, que decepción !!!

Dining in at a fast food restaurant is not something I enjoy, but it I will do it from time to time when taking the food to go just won’t do. This location is pretty busy and on the few occasions I have dined here, it gets loud and a little hard to hear your own thoughts, much less the conversation form your dining companion.
The food is that of any other El Pollo Loco and they keep the place relatively clean with a well stocked salsa bar.

I like this place because it is tasty and they have an under 500 calorie menu that is very good. I really do hate the long wait here at lunch though. It is not fast food and the setup is awkward. People are stepping all over each other as they wait for their food. Hate that…

So it is amazing how just a few bad employees, can ruin your dinning experience. The food is good when looking for a some what healthy options. but management step it up get your employees to up to par. When I was going through the drive thru I ordered a salad and the didn’t even give me the dressing. And the lady was very rude, and nearly dropped the bag when it was handed off to me. The wait is also very long too long if you ask me.

I have been coming here since I was a kid. I hbe find memories of El Pollo Loco and family discussions around the dinner table. Flame grilled chicken and fresh tortillas always make for good eats. I have never been into a dirty Resteraunt and I have never had an order messed up. But I must say the drive thru at this location takes forever! Literally over 15 minutes every time I come. Even with only a few cars in front of me. I don’t know what the hold up is all the time or if language barriers are an issue but El Pollo Loco needs to figure it out… At least at this location.

I LOVE the CRAZY CHICKEN, this location is my fav because its on my own from the gym. Fast and «HEALTHY», it is healthy depending on what your order consist of. New remodeled (restaurant and employees), service is fast, employees are nice.
This location gets 4stars for cleanliness (that includes the outside of the restaurant as well as the bathrooms) it’s rare to go to a place 2hrs before closing and the bathrooms are clean. I appreciate that, what more can I say? Its El POLLO LOCO
I order the same every time I go: 3 wings and a Loco Salad w/​flour tortillas (don’t judge me I need the carbs) nothing out of the ordinary but I like it better than the fried chicken places

This has become a regular stop for lunch during the work day.
On a recent visit, my El Tradicional burrito had a pretty nice sized bone in the middle of it. Yes, I found yet another bone in my chicken from two different chains now.
This time, instead of being a big chunk of bone, it was a nice sized rib by the looks of it.
I tried calling the store to let the manager know their staff should be a little more careful, no answer. I know how busy they get during the day, so I figured I would call a different time. No answer. A different day, before the daily lunch rush. No answer. Fill out a form on the corporate website, receive only an autoresponder email. Next visit in, I brought the bone and receipt, manager was too busy to step away.
Oh well, I’ll keep eating there, the chicken is pretty good. Will have to see if I have already filled my quota of chicken bone incidents for 2012.

I’ve only been to this location a couple of times while visiting my husband while he was on his lunch break.
The last time we went in here, I noticed the lobby area had a different feel. I think maybe they remodeled some? Either way, it had a pretty decent flow.
The staff was friendly and didn’t hesitate to offer good service. The food came out in a fairly quick amount of time and everything was correct on the orders (something that is becoming uncommon in the fast food realm). We ate, were offered condiments while seated at our table, and we left. No complications, no complaints.
The food tasted good and fresh, as it usually does. I generally just order the chicken and mashed potatoes with gravy as my side.