El Pollo Loco

Well another fast food place that management does no training of the employees. I sent the food back because it looked like someone threw up in the bowl and plate. The shift leader Bryan asks what’s wrong with the food. I told him it doesn’t look anything like the pictures in the marquee or the adds. He said it has all the same ingredients. I ask where. He showed me how he places everything on the plate and bowl. He took them both back and remade them .I watched him do it this time. He threw everything on the plate and bowl. No wonder it looks like it did. Watch out for the hordes of flies in the dinning room.

Food is great, when they have the products. Usually are out of avocado and cilantro sauce. Worst of all they close early. Usually about 30 minutes before their posted hours say they close. No one greats you when you drive up to the window. Last few times I had to wait a few minutes while the window girl finished her cell phone convo. They constantly want to charge you full price even when they don’t have all the ingredients.

This is a terrible El Pollo Loco. I was at the drive thru at 7:30pm and I ordered the 8 piece chicken only. I was told they don’t have grilled chicken for the chicken only order. Really? Then he said it would be over 30 minutes to make grilled chicken. Really? Go to a different El Pollo Loco.

Very Disappointed!!! Just brought a double chicken avocado salad off the 500 calories or less menu which cost me 7 dollars and this salad couldn’t have been more skimpy and the lettuce was not fresh at all … Looks like lettuce that has been sitting out for days … For health purposes I would advise El Pollo Loco to get it together … Please take every not so fresh looking salad and trash it NOW!!! Stop ripping off customers such as myself by giving them food that looks like you picked it out the Trash… Just the very reason why I don’t trust any fast food corporation I feel safer eating food that only I prepare … Some of these people preparing your food at these places don’t even look like they take care of their Hygiene properly … Never again !!! Wouldn’t even get 1 star from me if I had a choice

Now I love El Pollo Loco. But this location is not a good representation of the brand. They close early whenever they want and shut the grills down early. I came on a Sunday around 9, lights on but no one in sight or came to the speaker. Then yesterday they shut the grills down early. I mean come on!!! 2 times in a row and a couple weeks apart!!! No bueno! Bad business. Operations manager is slacking big time

My son ordered the shrimp tacos they currently have on the menu yesterday for lunch. Today however, he’s thrown up twice, both times the shrimp tacos have made a dominant appearance. Will not be getting those tacos again. :(

El Pollo Loco without Pollo it’s 9pm in Las Vegas, it will take 50 mins before we can have it ready what I was told

We come here often as its just down the street from our vacation home in NW Vegas. This location is normally not busy and very clean. The streets around it have been torn up it seems like forever, but once you figure out how to get past the construction, its worth it.

If there was a KFC, Popeyes, and El Pollo Loco side by side by side and I was in the mood for chicken, I would walk straight to El Pollo Loco with no hesitation.
I have read a lot of the other reviews for this location and came to the conclusion that most of the people who gave a low rating did so not because the food was bad but because the customer service was poor. I too would give a one or two star rating for bad service no matter how good the food is. However, I started coming here since November, 2014 (I am writing this review in March, 2015) and have yet to experience for myself any bad service. The five stars I’m giving is based solely on my own personal observations with the service, as well as food, I had during each of my visits.
Since poor service seems to be a somewhat common trend in other reviews, I’ll briefly talk about my own experiences for this location. Each time I’ve been here the staff was pleasant enough. Never had to deal with rude or disrespectful employees. Never had any issues with my order. The dining area always seemed clean and sanitary. So, for me, I have no reason to lower my rating for what I feel is five-​star quality «fast-​food» chicken.
Now that I’ve gotten that out of the way, on to the food. Like I mentioned earlier, El Pollo Loco is my favorite fast food chicken restaurant. They cook the chicken fresh, right up front so you can see it grilling on the huge grills right behind the cash registers. Each time I’ve been there the quality has been consistently good. The seasoning may be on the slightly salty side for some but I find it just right. I love how the chicken is cooked just right so that the skin is ever so crispy but not burnt, and the inside is always super juicy yet never undercooked.
The salsa bar is great. They have for your choosing toppings like onions, jalapeño peppers, cilantro, freshly made salsa, etc. My only gripe is a couple times the cilantro seemed a little withered.
The churros here are excellent. I’ve never had authentic churros before so I don’t know how credible my opinion would be in this regard but it’s definitely better than taco bell churros.
Overall, I really like the chicken. I have no issues with the service. Five stars.

It has been a few weeks since our last visit. The food is always fresh. My concern is that the tables are always greasy and have food particles on them. Not wiped down. Also the drink area had soda spilled all over the prep area. The manager was very nonchalant about it when it was brought to her attention. Think it will be a long time before we go back.

I usually don’t like chicken, but when i do, its Pollo Loco. I love their dark meat, so juicy and flavorful, and especially their skin, so crunchy. Some people may say the skin is a little salty but i think its just perfect. I don’t usually get anything else but the chicken, but i have tried some of their other items in the past.
When it comes to sides, i love their fries because they are soft and squishy. The beans are pretty good as well. the only item i am not a big fan of is their spanish rice. I think its a little dry and doesn’t really taste like real spanish rice should taste like.
They also have a new under 500 calorie menu. I’ve only tried the Chicken Enchiladas but i thought it was a great deal, came with two enchiladas plus rice and brocoli. Also the Chicken tacos, 2 tacos, with guacamole and pico de gallo.
Very affordable, efficient, and can be healthy if you choose the right options.

I love the food. But the employees keep folding my corn tortillas and it is always a ripped up mess when I try to eat with it. One employee told me they never fold it. That it is always laid flat on top. Lies. This is the 6^th time this month. They need a better system for salsa too. I never get what I asked for.

I come here all the time and I wish I had never got out the car. The inside of this place is disgusting. Dirty. And always check your order because the last two times they forgot my tortillas and my dessert. I won’t be back. And I plan on contacting corporate. Service was horrible.

Only 12 minute wait in the drive-​thru this time. I ordered a three piece and was given a two piece.

This place was super busy during lunch, but the food was decent and came out quick. I went with the tacos al carbon which are just chicken with onion and cilantro, a litle bland but oh well it was only 5 bucks for the combo. You could always load up your food with salsas from the condiment station they have.
While we were eating, they shut down the dining area and locked up at about 1 pm and I’m not sure why which made it a little awkward when they locked all the doors and put signs up saying that only the drive thru was open. Meanwhile all of us are still sitting and eating inside with no explanation whatsoever…

Let me make this short and sweet. I wish I could give zero stars.
Corporate was called from this visit couple weeks ago. I never do that. Ever.
I witnessed staff calling a customer names such as liar, a bitch, and an asshole. The staff, including the manager, was yelling at this gentleman, pointing their finger at his face, and laughing. The man was asking for something in his order they forgot. Whether they really did or not is not the point. Their unprofessional attitudes took it to a whole new level. People were leaving the restaurant because of staff’s reaction. The manager ended up wearing the rest of the mans order… that’s how far they pushed him… over an item that was $ 2.50. Hhhmmm
My turn… they wouldn’t let me use my rewards coupon and I’m not sure if it was because they were now upset they had to clean up a mess or what but the same staff kept loudly telling me I couldn’t use my free coupon. The email CLEARLY states the codes to enter to use it. At one point the manager asked me if I was a boy because they email from ThEIR headquarters had a mans name on it. (It was an example on the coupon.)She said since I wasn’t a boy that email wasn’t mine. Omg. The combined IQ was about 4… no wonder they couldn’t figure out the coupon.
I have never seen such disrespect in my life in a business. Corporate offered me a free $ 5.00 coupon for my trouble. Are you kidding me? Another coupon to try and use with rude and incompetent staff… yeah right.

Always busy! Very friendly staff. If they make an error, they will make it right. Love the menu selection. The chicken is cooked right there on large rotisserie burners. The cilantro dressing is to die for! Love the little salsa bar!

Went here around 10ish and the drive thru lady was so RUDE!!! First she kept asking if I was ready yet with my order even though I told her give me a minute I’m looking. Once I got to the window and got my food from her attitude having ass, I asked her for salsa and she looks at my and says «ugh, oh my god» rolls her eyes. Turns around and walks away. She is so lucky I was feeling sick that day or I woulda jumped through the window and beat the brakes off that bitch. Horrible customer service and they were out of chicken!!! How the hell are you out of chicken at a chicken restaurant !!!

Love the grilled chicken. You can walk in and see the grill covered in chicken and see and smell the flavors in the air. You can buy combinations plates or by the piece. My husband and I enjoy getting an 8 piece with sides, and love those tortillas. The condiments bar has fresh cilantro and two types of sauces. Really like the food.

My first time EVER at El Pollo Loco and I didn’t know what this place was even all about. Discovered all the grilling and sizzling chicken thighs after I ordered my burrito and a side salad.
I was a little annoyed by myself for not looking down but just looking up on the menu. Loved the salsa bar though and the traditional chicken burrito that I got was pretty good too. Staff was very friendly and polite. Will definitely go back to have the real stuff.