El Monte RV Rentals & Sales

Very poor customer service! Be prepared to wait. The scheduled pick up time does not matter. The supervisor Judy Gonzales will change the words of their «pick up policy» so they are right. Customer is not right here. I would recommend any other rental company over El Monte. The reviews are consistent. The company should rewrite their pick up times to «whenever they feel like it» instead of 1 – 3.

never coming back here again! waited here for 3 fucking hours! fuck this place I don’t recommend this place to anyone. this place is piece of shit I’m fucking starving here.

Be prepared to wait a really long time…
I’ll start this review with the positive:
Once we got the RV, it was great. No problems.
However, all the positives in the world cannot give us back the 7 hours (!) we lost waiting in the El Monte RV lobby. Perhaps if they had warned us when we called in that morning that there would be a wait (they said nothing). Perhaps if they efficiently routed similar customers into groups to speed up the process (nope, they didn’t do that). Perhaps if they offered to call you to tell you your RV was almost ready instead of forcing us to wait in their crappy lobby (wishful thinking). Their lack of any sort of planning or transparency for a busy Friday was completely uncalled for.
But I wouldn’t have left a review if it wasn’t for talking to my sister today. She said she also had randomly rented an RV from El Monte RV in Vegas and also had a bad experience. A different year on a different day for a totally different trip. She had to wait 3 hours. 3 hours! Just to wait.
This treatment is unacceptable. If you can find another place to rent your RV, I would highly suggest you book elsewhere. And if you have to rent from El Monte, I wish you luck. Be sure to get there really really early. And bring a good book. And some really strong sedatives.

Had a reservation for 1pm. There is a wait list with a 5 hour wait. They don’t care about your reservation or their obligations to their customers. If you are ok with hanging out at their facility for hours on your vacation while they move as slowly as possible to get you out of their hair, this is the place for you. If you expect any sort of customer service of a shred of professionalism go somewhere else. What a huge waste of half a day of my vacation on a poor choice of rv rental companies. You’ve been warned.

I’m writing this going on hour 2 waiting for my reservation. They ask you to call in the morning to set your pick-​up time; don’t bother because it doesn’t matter. There are about 50 other people waiting here for their reservations as well and have MAYBE gotten through 5 people since I’ve been here. This is the most mismanaged place I’ve experienced. If you have any other option, you are better off doing that.

We checked in at 2 pm but after 1.5 hours of wait, we still don’t have a pre-​reserved RV yet.

Eep! It took us well over 2 hours to get our RV checked out for burning man. I was also annoyed that they said some of our party could go to Walmart since the wait was so long, and then when we were checking out they wanted their licenses and signatures. Dropping off the RV however was easy.

Seems like a clean, decent place, but took us well over 2 hours to pick up the RV. Between driving back and forth, lost an entire afternoon just to pick up. They make you watch a ridiculous half hour video — to the point where the video actually says: «To turn the engine on, insert the key and turn it away from you» and «our motorhomes are equipped with power steering and brakes». Worst RV rental experience I have ever had.

This was our 2^nd time of renting an RV in the USA — and this crew has put us off RVing. When we arrived, we had pre-​paid for an early pick up. Arrived and were left waiting for 4.5 hours whilst they ‘prepped’ the RV. They did not keep us informed, we had to do all the chasing.
When we eventually got into the RV, it was a mess. It was filthy inside and out. And I mean filthy. There was mould in the fridge, the floor had muddy footprints, all the cupboards were splashed with dirt, under the draws were plastic bags full of rotting food, and the tanks were still ²⁄₃ full so we had to get rid of other peoples waste as soon as we hooked up.
The heating did not work and there were cracks/​holes in the roof so we were freezing in the evening. The sink and shower leaked.
When we returned the RV, we complained both about the long wait time and the state of the RV, and the manager would not even speak with us — I had to stalk him around the building/​lot until I could corner and confont him. He was very dismissive, and only finally after showing him pictures (uploaded) of the state of the RV did he offer money off the original rental. It was not enough off to compensate for living in a pig sty and freezing at night.
If you are looking for an RV, avoid these jokers. There are plenty of other RV rental places around Las Vagas.

Jerilynn helped us with our El Monte RV Rental! She went above and beyond and made our pick up and drop off amazing. Jerilynn mainly works at the Las Vegas Blvd location but went on over to the Boulder Hwy location to pick up our rental. Our rental was clean and worked great on out 2500 trip. Highly recommend! THANK YOU JERILYNN FOR BEING SO AWESOME! You are such an asset to this company.
FITZ CREW

Quite an interesting and mixed experience at El Monte RV 3800 Boulder Highway Las Vegas that causes me to write a review. The initial experience of showing up at the rental location to rent the RV was a complete disaster. We waited over three hours (!) to sit with an agent and do the paperwork (we waited roughly the same time to return the RV). Meanwhile, other customers were coming in whose RVs (rented at other El Monte RV locations) came in and were absolutely irate. They had stories of RVs broken down with non-​working generators and no A/​C in extreme desert heat. A couple of them really lost it and went nuts on the customer service manager. I was feeling very sorry that I’d rented an RV here.
However, when it was finally time for me to walk to the RV that we’d be driving for our 10 day trip I was impressed. It was quite clean (important to me but critically important to my wife) and in overall very good condition. Most importantly, it performed without a hitch on the 2,500 miles we drove. Also, while I overheard stories from other customers about being on hold for 45 minutes when they called the El Monte 800# with a question/​roadside assistance request, the 2 times I called the 800# with minor questions the phone was answered within 5 minutes and I got the info I needed right away.
So while the rental pick-​up and drop-​off experiences were very frustrating, because I’d have to say that a clean, new-​ish RV that ran flawlessly for 2500 miles is by far the most critical part of my evaluation, overall I’d have to go with a 4-​star review with the above caveats.

While we rented an RV back in April, which had its own set of problems, Imagine my surprise when a charge showed up on my credit card this past month from El Monte RV. After a call to my credit card company, who then called the 800 number for El Monte, they were told it was a billing error and would be credited to my account in 24 hours. It was. Just wondering how many people are billed in error and don’t catch it on their statements. Renters beware.

The staff were cheerful, friendly, and helpful. Check in for us on a Saturday morning in June took about 2 hours start to finish, which included watching their mandatory orientation video, and getting a walk around/​tour of the RV. The 2015 RV was in good shape, we had zero problems with it, and it was exceptionally clean. Checking back in on a Sunday morning took a half hour, max, with no problems whatsoever. Overall a very positive experience and we would rent from them again.
Advice: the kitchen and personal kits are very price-​y, if you can organize yourself enough ahead of time to bring these with you, it will be well worth it.

Let me start that customer service sucks. We called ahead and found out that our rv was ready. we get there, sign in and stood there for 2 hours without anybody even acknowledging us. There was only 1 person ahead of us that wasn’t even helped. We called the manager out to complain, then they decided to work. Returning it has been just as bad. Standing in here right now for the past 1 ½ hours and still haven’t been helped. My fiancé took off work early so we can return it on time, just to stand here and wait all damn day.

I would be very cautious about using El Monte RV. I ran into numerous issues, some of which I will dismiss as bad timing but others which I find inexcusable.
–Pickup took 4+ hours (this is partially on their booking because they are centrally booked and don’t take into account the volume of time it takes to get people checked out, still worth ticking down a star)
–The water pump on the RV stopped working less than 24 hours into our trip. Their «roadside support» was no help at all so we were without running water/​showers/​toilet for the 36 hours. Thankfully the site we were at had all the services, but it could have been very bad.
–The manager Alex is clueless. The guy just doesn’t seem to care about service. When we picked up, he was hiding in his office letting all the other employees deal with chaos. It could have been handled very differently.
–The biggest one is data security. I used my Amex at two locations on my entire trip to Vegas, El Monte and the Encore hotel (to check in). Less than 10 days after my card had been duplicated and was used at a restaurant in Las Vegas. Given that the Encore swiped my card and handed it back to me I doubt they were the offender. El Monte on the other hand, photocopied my card and swiped it multiple times. When calling Alex the manager, he basically brushed me off claimed there is no way it could be his location because he «runs a tight ship».

We rented a 30ft RV for a 2500 mile trip. We arrived to pick up the RV at 4:00pm. After about 2 ½ hours we finally got checked out and ready to go. Only to find out that the holding tanks were full and the fresh water tank was empty and the fuel tank was empty also. So after speaking with the manager he gave us a credit on the rental.
We broke down near Denver, either transmission or computer. Whatever it was the transmission was slipping and it was apparent we were not going to go any further in that unit. After calling Roadside group, they first wanted us to take it to a repair shop but after being apprised of the situation they convinced the dealer in Denver to swap us out units. Kudos to Lisa at Roadside group. The replacement RV was much smaller but at least it was operational.
After a day and a half delay we finally made it to our location. Now the new RV, we were told that it had been winterized but once we got to our location all we had to do was hook it up to water and it would be good. Not true, we had no hot water. After another call to roadside group, Stacey, told us there is a valve under the sink that needs to be bypassed. We weren’t told this. Also, green algae came out of the shower head. EWWW!
Next problem, there wasn’t a sewer hose in this unit. We had to buy one at Wal-​Mart. Luckily we weren’t in the middle of nowhere. So we get the sewer hose hooked up and connect to water to find out the gray water tank has a leak in it. They sent out a mobile repair to fix it.
When we were ready to head back, we went to fill up the fresh water tank so we had water on the way back. Well wouldn’t you know it, it also leaked!
Returning the RV was the best part of the whole deal. Jasmine, the El Monte rep was very apologetic and attentive to my concerns and complaints. She did give us credit for the days we lost which was nice.
Would I rent here again, probably not. Actually in all fairness, I don’t think I’d rent an RV from any place again. These RV’s are used and abused and not very well maintained.

First, let me start with the positives; the RV was maintained in a okay condition and did it job for the most part. it hasn’t broken it wasn’t needed any major repairs and got us home safely.
Now for the negatives. and there are quite a few:
It took us more than three hours to rent the RV, it wasn’t ready. Even more than that, the guys there didn’t know where the actual RV was located and they were trying to look for it. Than they spent about 90 minutes looking for a replacement for us.
Another annoyance was about the RV age. We got a 7 years old RV that although we love rustic — it’s was disappointing. When we mentioned this to the stuff they said we should have paid the «premium» option! What!!! This option was never offered!
Checking out was not fun as well they were understaffed and although the actual checkout was a breeze we had to wait almost two hours for the check out to actually start.
In addition, we have tried to utilize their shuttle service which was just unacceptable service! They had a sign that said the shuttle leave at 9am and noon. We signed in at 10:45am and decided to wait for the shuttle (after the taxi gave us an hour wait estimate). The shuttle never made it! we had to book and wait for the taxi anyway !
It seems that El Monte have a complete disregard of their customer time. RV rental is not a walk-​in business. They know exactly how many people are about the get an RV, and they should be staffed to handle their customers!
I will NEVER rent from them again.

It’s a split decision!
My vehicle was well-​maintained and drove wonderfully. I took it for a 1400-​mile loop around Utah, sometimes ending up on desolate roads. If the car broke down I would have been hanging out with vultures.
Upon return, however, I ran into a couple who had mechanical problems with their rental.
The customer service is very inconsistent. The initial rental was easy, but I didn’t get the vehicle VIN until the day before (you need this information in advance to set up insurance). The only reason I even got the VIN is because I called them, every two days, the week before my start date.
The check-​in process I experienced was abysmal. I waited an hour before I was served, and there was only one person ahead of me in queue. The check-​out process was smooth, but I had to then wait an hour for the shuttle. I was told to not bother calling a cab because cabbies don’t come out to this part of town.
So here is what I wish I knew about El Monte RV:
— Call them starting three days before rental date, to get the car information for insurance. Otherwise you will drive your insurance agent crazy with last minute paperwork.
— Allow 2 hours for rental. I am told the wait time is typical between spring break and end of summer.
— Don’t pay for the bedding and kitchen utensils. I was not told how much these add-on’s would cost prior to arriving. And once I found it, It wasn’t hard to figure out that I would save a ton of $$$ by going to the nearby Walmart instead to stock up on bed sheets, blankets, pot & pan, and disposable plates /​cups /​utensils.
— Only international reservations have unlimited miles.

I’ve rented an RV from this location about 8 times over 15 years, all for Burning Man. I’ve also rented from El Monte in LA and Oakland.
Although there are bound to be issues renting something that is half truck/​half house, I’ve found El Monte in general and the Vegas branch in particular, to be excellent to deal with. The vehicles are well-​maintained, and generally only a year or two old.
There’s a learning curve with RVs, you have to figure out how to drive them, how to deal with the internal systems, how to park, etc. It can be overwhelming for the novice renter, but that’s not the fault of the rental company. The more you do it, the easier it gets.
I have run into a few problems over the years; once the generator kept turning on while we were driving, another time they forgot to put the glass plate in the microwave, and I had one year when the oven wouldn’t light. None of these was unsolvable.
In an optimal world, you’d schedule an extra day at the start of your trip, take the RV out for a spin, then camp for the night and make sure all the systems are working. Once you get on the road, it’s usually tough to come back. There is a Roadside Assistance program but most of my driving takes place in rural Nevada where cellphones don’t work and t he nearest city that might have a mechanic can be hours away. Even when that isn’t the case, if you rented the RV to get somewhere, you presumably don’t have time for any but the most minor problem to be diagnosed and repaired.
El Monte’s rates are pricey, but for that you get pretty good equipment and pretty good service.

El Monte used to be amazing and I’m giving them a five star rating because they still have the best inventory. You can’t find a Class A vehicle at their competitors. This being said, service used to be stellar and has gone downhill in recent years. Still, it remains the best in comparison to the alternatives and you will save quite a bit as opposed to purchasing your own and having to maintain it.