Einstein Bros

Came in and we ordered two jalapeño cheddar bagels and while waiting we were told that the girl taking the orders «accidentally» sold one of our bagels to the person after us. How do you sell what you already sold? Didn’t make a big deal out of it. Chose a different one. While waiting again we get called over and told that the jalapeño bagel was burnt. I can’t even understand what happened. Or why.

Got my order pretty fast and all the employees were friendly. Came in at lunch time and even though there were about 10 people in line ahead of me it all moved pretty quickly. After I ordered it was about 5 minutes to pay and get my food. I’ll for sure go back to this place.

I was so disappointed with the customer service I received at this location. The workers behind the counter were busy talking to each other and our order ended up getting lost. It took forever. After we ate, I still hadn’t gotten my coffee I ordered with our food. I went to the counter and they made an iced coffee. I had ordered a hot coffee but accepted the iced one because I was just ready to leave at that point.

Nothing like getting a 20 minute notice that you need to provide coffee and bagels for a 7 am meeting, so off I go to Einstein Bagels!
Definitely kudos for ease of locating a store nearby, lots of locations to pick from and having pre-​packs to grab and go. I ended up getting two 13 bagel assorted packs with 4 tubs of shmear (ooh, pumpkin) and a coffee carrier for the group.
Walk in, door chimes, nobody at counter. Kid restocking straws and forks doesn’t flinch.
Another lady walks in, door chimes. No reaction.
Another customer walks in, door chimes. ZERO reaction. The three of us get huffy and foot tappy, finally a frazzled girl pokes her head out of the back, alerts the clueless kids to assume the position and they start going through the line. The order/​payment process was simple as well as collecting the bagels, but getting coffee and all that together was a process.
Longest part of the experience, by far, was getting cups, sugar and creamer together, as I foolishly asked if I can run bagels to my car. That warranted stopping my order from being processed and another customer inserted, so upon returning I had to wait for his drink to be made before I could get my hands on aforementioned cups and such.
Now, I totally get this is all my fault– I’ve previously ordered ahead for meetings via the Einstein website and my experience was ridiculously seamless– walk in, it’s all right there ready at requested time, packaged and neat, grab and go.
So tip– order ahead. Or get stuck in bagel purgatory.

Horrible service to start! I had to interrupt two employees’ personal convo of giggling to ask where I can order (we were not welcomed upon entry). The wait was super long for our order, since they kept giving us our items one-​by-​one. I had to remind the drink maker of my request for kids-​temperature on one of our drinks, they forgot to give us one of our food items. I added a shot of espresso to my drink, still have heavy eye lids hours later, where’s the caffeine???
I’ve been to this location three times, each time has been very unpleasant. The food quality is the only reason the review isn’t one star…

A favorite place to start and stop our bike rides! Great coffee… good seating! My friend s like the breakfast offerings… especially the skinny bagels with spinach and eggs. I like that they give senior discounts!

The only reason i patron this place is because it’s literally across the street & the bagels & coffee are good. otherwise the staff is not spectacular, especially one of the female managers. The manager, i don’t know her name but she looks to be hispanic. She’s VERY rude when she screws up & you call her on it. Yet, she screws up my order literally EVERY single time. Maybe she should become more competent. Heaven forbid i want my order to be correct. If you don’t like your job, leave lady.

It’s a hit or miss when it comes to service. But they have awesome bagels you need to come in early for the best selection

East coast West coast… they are all the same!

Gave this place a second shot after after Sunday nightmare ad mouthy staff. Sunday just asked for a simple order and if can’t be done on a different bread then communicate nicely. This morning same kid working too busy talking with his coworker. 3 people in the store and 15 min for a bagel lightly toasted and cream cheese. Absolutely no work ethic or customer service. He needs a new job and a name tag so we could post bad employees and management could address. This is absolutely sad and would rather drive to buffalo and lake Meade for service.

3÷19÷15 Update:
Like I said before, I really dig their bagels… and I live near by. So, even with my initial review, I have been back several times. I have to admit that they have gotten it together lately. I haven’t received any incorrect orders from them since. I don’t know if they hired, fired or re-​trained someone, but whatever happened, it’s finally working.
I’m really glad I didn’t just give up on them.

Fast service good bagel Sammy! Apple wood and bacon cheddar is where it’s at! I had the coffee with vanilla and hazelnut. I like that it’s never that busy here.

Ouch! What happen here!
It’s amazing what a turn over in staff can do for a business. After coming to this store for the past few years and having a good experiences almost every time, I’m sad to report this store has gone down the drain.
The bagel sandwiches are thrown together as if they were slop from a pig trough. The bagels had fallen apart once opened and the meats were cold.
My last experience, I was the only one In the store, however the 4 staff members behind the counter were more interested in talking about what they were doing that night. After ordering I waited a good 15mins for 2 bagels then another group came in and order around 8 items. 30mins later the people who ordered after me received all of there items before me!
The manager wasn’t much help and said «oh sorry, have a nice day»
I use to like this place, but now I’m done.
The staff before I think all got promoted to other stores. Big shame.

My girlfriend and I were at this location on Saturday. It took us almost 20 minutes to get our food and after we paid and sat down, we were told that they were not only out of plain bagels, but they were out of our second choice as well. They then told us that they were out of potato salad which was one of our sides after they brought our food to us.
We heard similar complaints throughout the dining area of people that were also having the same issues. There was also a man that asked for his money back when he was told they didn’t have what he ordered after he had already paid and sat down. We were giving this place a second chance after having issues a few months ago. I came in and ordered two coffees only and waited over 25 minutes. I could see my order on their screen turn red and realized I had waited 3 times the amount of time they promised my order to be out. When I was asked what I was waiting for, I told him and then the manager walked over and started making them in front of me. She then said «sorry» and I left without getting offered anything for the inconvenience. Needless to say, we will not be returning.

Obviously same fare as all the other Einstein Brothers. But this one has two particular problems: Mornings, there are no seats available partially due to a particular large group of regular Seniors who frequent this place to read the paper and chat. Second, it’s probably the busiest Einstein’s and is poorly managed in the morning, resulting in longer than normal waits. If you have options, go somewhere else.

You think I would learn after several months to stop coming here but I didn’t want to just give up on them. I’d been going to this location since we moved into our new house over a year ago. Everything started out fine last year. I usually go once or twice per week. Then sometime this year things started going down hill. At first every couple of times I came in they were out of cranberry. Then it started happening every time. I finally contacted corporate and complained to them that they were always out of cranberry. They contacted me back and apologized and said they were working with their stores on changing things and offered to send me some coupons. Months have passed and nothing has changed and I never received anything from corporate. We went in again today and this time they were out of cranberry (no surprise) but also everything, blueberry, wheat plus much more. The baskets were mostly empty. Then my husband wanted to order a smoothie and they were out of the mix too. Got home and found out they got my order wrong on top of everything else. I guess it’s time to find a new bagel place.

After waiting a long period of time for some bagel sandwiches and spending nearly $ 20 for just 2 orders they manage to forget my sides even though we asked numerous times. And we even asked can we just purchase the sandwiches only and they said no it comes with sides. well so much for that! Waste of money and I didn’t even go back because they would of probably taken another 20 mins just to get my sides!

Service is really slow (in spite of being the only customers here), the place is filthy and some of their machines we’re broken. Also, they had no turkey for the turkey panini. I don’t think we’d be coming back here.

You pay for what you get. Good bagels and chocolate milk. Nom nom nom

Love love love Einstein bagels. I always order the Turkey bacon Alvacado. I’ve tried their pizza bagel and liked that too. The Cheyenne location however has the best service! They are fast and always get my order right. Five stars ***** for sure!