Eagle Trace Apartments

Worst ever! Run down fitness centers, trash everywhere, daily drug deals, poor security, maintenance department one excuse after another. There corporate office Olen Living just as bad… they do not return calls or respond to emails. DO NOT LIVE HERE

No stars this place is so horrible drugs theft killings and rude ass service please don’t waste your time even looking at these apartments the features is not what they seem it’s a lot of ghetto people and a lot weed smell in the air HORRIBLE APARTMENTS EVER NOT SAFE FOR KIDS!!!

DO NOT MOVE HERE! Losers keep breaking into apartments and breaking down your doors. Security is a joke and front office people are a joke. They dont do anything about the situation going on. Your not safe here. Kids are loud are all over the place. I almost ran like 3 over. They play in the Street. Overall i would not recommend it to anyone.

Eagle Trace Apartments is really gone down. The place is overran with kids between elementary and middle school age. These kids are always cursing and fighting. They are damaging cars with the rocks that are used for the dessert landscape. They sit on people’s cars. They also play in the carports damaging cars. There are only two security personnel on duty at a time and the majority of the time they’re in the guard shack. They’re also constantly throwing the rocks that are around the basketball court. People don’t clean up behind their dogs for the most part. A lot of the tenants that have dogs have pit bulls which are not supposed to be allowed. There is a 10:00 curfew but it should be at dusk as there’s no reason for elementary and middle school kids to be out on the property after dark alone. This used to be a pretty nice place to live but it’s has gotten really bad. I’ve been living here for over 7.5 years. I’m a retired military veteran, a government employee and a senior citizen.

Sadly Eagle Trace is once again in a down ward spiral. If you want a inexpensive place close to base this is a great location. If you have a family this is not a good place to move. There is one «playground» that consists of a swing set. The pools are often dirty. The basketball court is over run with children of all ages using racial slurs and foul language. Sadly most of the renters here do not have consideration for the people around them. Security is a joke. Cell phones are their main concerns and renters their second. We had a temporary tag stolen off our new vehicle during Christmas and the first working day after Christmas letters were placed on our doors warning us of increased crime in the area. One can only assume that ours was not the only vehicle that had a theft. Originally when we moved here 3 years ago the pools and grounds were well maintained and security was on the job. That is not the case. I have never had an issue with any of the ladies in the leasing office or the maintenance workers. However if you need to speak to the property manager she will not return your phone calls and will blame her office staff. If you choose to move here let me give you some tips.
#1 ask to see the apartment you are moving into. We were shown their model apartment which had linen shelving in both bathrooms and new counters. Our apartment does not have shelving in the master bath room.
#2 the dining room windows do not open. This is not a big deal unless you have an apartment that does not have a kitchen window like ours. We have no cross ventilation to cool off the kitchen when we cook and it gets hot.
#3 get a top floor apartment. Scorpions can be bad here. They live in the rocks that surround the buildings. Also if you have a upstairs neighbor you will hear their children run and jump.
#4 get documentation of any changes that have been made to your apartment. I have seen more than once that people are charged for things they should not have.
#5 be ready to pay $ 25 for anything. It is the magical number here. Want a key for the 24 hour gym that they proudly advertise? $ 25 Loose a key to your apartment? $ 25 Forget to get the parking pass off your vehicle when you trade it in? $ 25.

«DO NOT MOVE HERE!!!»
I’m giving this complex a one star simply because there is no option to give it zero!
«The reviews don’t lie about this place!» Yes, the prices are low and it’s near base, but low prices often mean ghetto and that’s what you’ll get here! My apartment door was kicked in and ransacked on Thanksgiving Eve and no one heard a damn thing! They took electronics, personal info, and my dog went missing! I went to talk to the management the next day about and all she could say was that accidents like that happen all the time and there was nothing we could do about it, but to pay $ 1100 even though or lease was up at the end of January! She took the situation really soft! If that would of been her in the same boat I’m sure she would of wanted justice! «This happened Burglary happened Thanksgiving Eve!» My mother and I went as far as to contact the local news on this and it did hit the news, but the property owner couldn’t even speak to the reporter! «Yeah!» Happy holidays to me, my unborn child, and a husband in the services overseas at the time of the robbery!!! «How is my husband going to defend his 5 month pregnant wife???» He can’t! He probably would of came home to a dead wife for all they cared that day! My husband is veteran twice deployed and this is how they treat him after he has been a faithful resident for a year. «He has never late on rent and this is how they treat veterans, military overseas, and their families???» I don’t think $ 1100 dollars is worth a life here! Oh, and those scums whom robbed us got access to spare keys to the apartment and mailbox, so you tell me how safe it would be for you to sleep in your own home at that point! «Do not move into this complex!!!» They let anyone move in!

We lived in this place a total of 2 years. Being so close to Nellis and the low prices made this place our best option. We were not shown our actual apartment before we signed the lease. They showed us the nice show apartment, which had great carpet and brand new appliances. The actual apartment we were given had horrible carpet that actually rippled in places and our appliances were old. So old in fact that our dishwasher didn’t even work most of the first year. We constantly called maintenance to fix it, eventually a year later brought in a new one. The tub was great bit the water heater was too small to fill it totally with hot water. We went 3 days without hot water once because our water heater broke and they refused to replace it on a holiday weekend. When it came time to move out we cleaned the entire place to be able to get at least some of the deposit back. We got charged $ 80 for a microwave that they never supplied. We only ever had the one we bought. Since I couldn’t find our original walk thru paperwork that they swore said we had a microwave at move in, we never saw the deposit. The experience wasn’t all bad, we never had problems with neighbors too badly. We also never saw even one scorpion. Then again, we lived on the top floor at the very back of the complex facing the base so that might have something to do with it. I would recommend finding somewhere else if you can. If you have to move here at least:
* Request a top floor apartment at the back of the complex
* And read over EVERYTHING and keep track of the paperwork. They will add things if they can.

So to make things worse, my door just got kicked in last night in an attempted robbery. The policemen that came told me that it is a regular occurrence here. Flimsy door even with the deadbolt on didn’t take much to break. Its not safe here, and you have been warned. I wish I would have read the reviews before moving

I do have a very real issue that has also been identified by other Unilocalers here at Eagle Trace apartments.

Beware of the SCORPIONS
There are real serious problems here at Eagle Trace. Several weeks ago, my wife was stung 4 times by a scorpion while in bed. She ended up in the Emergency Room for the night. Several days later we found another one in our apartment. Found that even with all the on going pest control, there is still an infestation of scorpions around our apartment. Our neighbors mentioned they see them all the time. The staff seemed to have no concern. Pest control seems to have no effect.
Anyone with small children looking for a safe apartment should be cautious when looking at Eagle Trace. Bark scorpions stings can be deadly to a young child. Eagle Trace staff say scorpions are common to Las Vegas. I have to disagree. I have lived in the Vegas valley for over 25 years living at many different locations and have never seen a scorpion before Eagle Trace.

I lived in these apartments for 8 years. Had my tires slashed, all 4 of them at one time, had my apartment broken into twice, had my front door spray painted and had a window broken by a rock. They didn’t do a damn thing. Told me they were sorry and to call the police. They painted my front door and repaired the window when it was convenient for them. I got tired of the constant loud music, dog crap on the sidewalk and Scorpion infestation that I finally took my concerns to the corporate office. Two days later I was being evicted. They lure you in with cheap rent prices and the discounts for military but once you are in, you are nothing more than a paycheck to them. Security is a joke, don’t expect any form of help or protection from them. Don’t expect to speak with the property manager, she never returns your calls. This place was a decent place to live when I first moved it, but over the course of 2 years it has become a gang invested area where you will witness drug deals right outside your door. Metro police will even tell you to leave the neighborhood if you have kids, because it’s not a complex you want your kids hanging out in. Constant loud music all hours of the night, the smell of Marijuana everywhere you go is enough to get you high. There is dog crap EVERYWHERE, because nobody picks up after their dogs. Pit bulls are not allowed in the apartments yet every other person has one. They pick and choose what violations of the lease they will ignore and which ones they’ll handle. Don’t expect pleasant staff, they are all rude, especially the office staff.
I was given less than 2 weeks to vacate the property. When I was gone, I called to schedule my walk thru with Raven and she was always to busy to take my calls. I then went to the property to turn in my keys and was told by security that because I had been evicted I was not allowed on the property. Because I was never allowed to turn in my keys, they filed the eviction notice with the courts and had an officer put a 24 hour lock out notice on my door. I had already been moved out 4 days by then. I have had to mail my keys to them, which I’m sure they’ll say they never got. This place is a joke. Watch your backs people. Eagle trace and Olen Property management are a joke! The only reason I am giving this hell hole 1 star is because Unilocal say I have to give it one.

This place is a F*CKEN joke. The workers are VERY UNPROFESSIONAL. It’s so bad there that if I had a choice, I would have given ZERO stars. To summarize this place, it’s in the ghetto and it is ghetto. The residents that live in the apartment complex are ghetto. Residents seem to not care that other people live around and make noise at all times of the day. Residents try to claim parking stalls that are vacant, but when assigned, they still continue to park in your stall. The speed bumps are really annoying and bad for your vehicles. This place is GHETTO.
Read on if you want details of how ridiculous this place is:
I moved here because the price was decent and at the time I could only afford what they were offering. The moving in process was fine. I toured apartments with Chelsea who was the ONLY PERSON I would choose to speak to since everyone else were rude and lacked customer service skills.
Within 2 months of living there a couple moved into the apartment next to me. A couple weeks later, I come home to a bullet hole in my living room wall. The bullet launched into my apartment and landed itself into ground between my rug and the cement under the rug. I called the police and filed a report. My neighbor’s friend was apparently «CLEANING» the gun and it accidentally went off. He managed to clip his hand and miss my 2 dogs who were in their kennel by less than a foot.
As outraged as I was, there was no charges pressed against my neighbors since they had a clean record. BULLSHIT. As months go on, Metro Police seems to be visiting my neighbors for domestics. I never called the police on them so I’m not sure who did or why they were actually there. All I know is if there are 3 police cars surrounding the front of your apartment building, it’s kinda serious right?
I set up a meeting with the resident/​property manager the following day. She simply brushed off the incident as if it happened all the time. She said she has close contact with Metro Police and this «type of incident» happens more often than everyone thinks. THATS NOT THE FUCKEN POINT. The point is what if I was home? What if I was shot? What boggled my mind was that she had no clue that this had happened even thought she claims to have close contact with Metro Police. Jennifer Greene is a bullshit liar who is a sorry ass excuse for a resident/​property manager.
Now that I moved out, I’m much happier to be away from this SH! T hole. I recently called to see if they could check my mail box for any remaining mail that may have been sent to my old address, I had submitted a change of address a while ago, but just wanted to check with them incase anything slipped through the post office. Mike in the office said no. I asked for the resident/​property manager and he said she is not available. He started to use a aggressive tone with me about the process how they change the locks on the apartments and mailboxes. Honestly I wasn’t calling for the lock changing process. I just want my f*cken mail.

GHETTO, rude management, rude and lazy leasing agents (too busy updating/​monitoring thier social media via cellphone).
The gate guards are worthless and spend the majority of thier shift on thier cellphone.
The neighbors party or fight all night. Law enforcement is always arresting someone for drugs or domestic violence.
My neighbors car has been vandalized twice by the kids who roam around the complex unsupervised.
Don’t waste your money or your mental health living here.
So glad to be moving to California.

I hate this place and can’t get out fast enough!!! For starters I signed a year lease and they are letting me out early because of the ridiculous scorpion issue. It’s so bad and the treatments aren’t working… It’s no longer safe for me to be there… Next the staff isn’t terrible but they aren’t as helpful as they should be I just started dealing with cooperate instead and then things get handled. They tell you a lot of stuff then don’t stick to there word until cooperate gets involved… As for security smh… They suck I’ve had 4 random people knock on my door asking for people who don’t live there… I’ve had people on my guest list that I didn’t put there and whenever I do put someone on my list they don’t even stop them and make sure they are allowed through… I’ve caught a guard selling drugs to residents and I’ve complained plenty of times… The crazy kids in the neighborhood will bang on your windows and play dingdong ditch but if you don’t believe me see for yourself… The first few months will be good but after that you will regret it… Police are constantly here

Ok call me crazy but I haven’t had a bad experience here at all (I’ll update if I do). First the apartment is really nice, once I can afford to furnish it the way I like I’ll love it. Secondly it’s close to a lot of stuff (not «Vegas» stuff but daily necessities stuff). There hasn’t been loud neighbors where I live, but that could change i guess, they are in and out of here quite a lot.
Re: Staff: WHAT ARE YOU TALKING ABOUT! I love the staff I’ve been here only 2 months they know my name and are super friendly!
Maintenance: gets done with in 3 – 5 days
Pests: had a scorpion, called and someone came to spray the next day, no more scorpions.
Security and speed bumps: not gonna lie there are a ton of speed bumps, and sometimes I have to wait to get in through the gate. But you know what, they have also opened up the resident/​bus gate when they see a LONG line. And WE PAY FOR THIS! I would pay for this service any day over the crap that comes with out ²⁴⁄₇ security. Those men and women are out there all night on their Segways making sure there isn’t any funny business goin on! I applaud our overly cautious and detail oriented security. Re: speed bumps, every time I hear about some person/​kid getting killed by a car I just remember that those speed bumps are lessening the possibility of that happening here.
So why only 4 stars. Rent (rent + water) went up with in 2 weeks of moving in. It just put a little extra pressure on us that was unexpected. Also the trash area needs to be power washed it sinks. And one big one. They gym equipment sucks. The ellipticals don’t work. The treads are sticky (and in they slow down on their own) the weights don’t have pins (24hr gyms) and they smell.
Almost forgot one more thing… This is pretty big too bit eagle trace can’t do anything to it this, the city has to. The u-​turn light is SUPER FAST! Sometimes I have to sit through three of them (aprox 7 – 10 min), also the fact that there is a u turn. I wish there was a lane that was (no u-​turn) and only for eagle trace traffic! But that’s a pipe dream I’m sure!
All in all I say to the office staff, security staff, maintenance staff! GREAT JOB! To the renters that arnt happy, I don’t know what to say I hope things get better for you

These are nice apartments at a good price, and I love the extra large bathtub. Maintenance always fixes things within a timely manner. I love that there are 5 swimming pools, so they usually don’t get too crowded. Its also nice to live in a gated community, but people that don’t live here can still walk through and use our pools. Its perfect if you work on the base and want to save on gas money plus you get a ten percent military discount and a five percent discount for working on base. They do a great job keeping up the landscape as well. I wish I could have given five stars. A lot of the residents here are loud, rude, and disrespectful, and dont even get me started on the damn kids. I am constantly worried about my car being damaged. The kids like to use the rocks to vandalize things, and I have noticed several scratches on my car. They will also lean and sit on your car, and hang out on the steps of other people’s apartments all night being noisy. Parking can be a problem for your reserved covered spot. There has been several occasions of people coming home to someone parked in their spot. They don’t really do anything about it other than leave a note on the car. Thankfully where I live there is plenty of parking so I don’t have to worry about that. A lot of people smoke weed and the smell comes in through they vents. Doesn’t bother me, but I would like to think people would be more courteous. Things have gone up and down in the two years I have lived here. We have went through lots of neighbors mostly due to eviction. And yes there are scorpions here! Found some in my apartment, but not an infestation like I heard other people say about their apartments which by the way the office handled my complaints about the scorpions very professionally and offered to do anything they could to help. I had them spray outside and trim an overhanging tree on my porch which they did immediately. This is not a good location to live if you have teenagers. There isn’t much in the surrounding area for them to do.

I really do love living here! It is a large community, and they have their issues (just like any place!) but the staff here is so friendly and helpful, and any time I call the office they take care of me quickly and nicely!!! The apartments are kept up nicely, and while others complain about the speed bumps, I am thankful for them, they keep people from carelessly speeding through the place!
They offer great move in specials, have an awesome package room where they also hold fun resident events (especially cool for my four year old, who loves anything to do with paint or glitter, and they do craft days!!!), and the property is kept up pretty nicely!!!
I think it’s so important to keep in mind that most people only write these reviews when they are upset or feel wronged!!! (I am guilty of that myself sometimes!)

Decent 1 bed apt for a good price. The staff is questionable. The speed bumps are annoying. People are loud. The place is just ghetto.

Two stars for large apartments, reasonable rates and pretty good landscaping. Some of the tenants are a bit rough and the staff can be hit or miss but I guess that’s the way of the world… Caveat emptor.

The name of this place should be called Eagle Trash. I wouldn’t reccommend this place to anyone unless it was your last resort. They have a very bad scorpion problem. Very bad. Also there’s a lot of dog poo everywhere. The dog poo problem has gotten better but occasionally I see people let their dogs do their business and keep walking. I’ve heard pit bulls are not allowed but I have seen a few around here. I don’t care about that really though. My issue is that I’ve seen a couple of pits unleashed and one time one was roaming around and the owner wasn’t even aware. I have a very small dog so you could see why I would be concerned and there are a lot of children around here too. The residents seem to like making a lot of noise all night and day. I’ve seen people complain to the office about the noise but they simply do not care. Its quite sad because I’ve seen them evict a struggling family who was going to be a couple of weeks late on their rent but they won’t put out these people who have 10+ people living in an upstairs unit that my neighbors complain about. If you decide to move here bring a bullet proof vest just in case. One time I was sitting on my patio and seen these guys argue and come back out flashing guns! Another time these other people were arguing and a grown man tried to fight a teenager and the teen’s mom came out brandishing a gun. Also bring a gas mask. This place REEKS of marijuana from time to time. My poor neighbor’s son asked me what that stinky smell was one time and it was funny but not funny. The only positive thing I have to say is its conviently close to the Air Force Base and they put locks on the pools at night to prevent the loud mouths from enjoying late night swims.

I had the unfortunate experience of living here while stationed at Nellis AFB. The only slightly redeeming thing about it is it’s close proximity to to the front gate of Nellis. If you are stationed there and worry about car troubles, you can walk across one road and be at the gate. This is where the perks end.
Things to consider before wasting your hard earned money:
1. Eagle Trace is one of the least expensive apartment complexes in Las Vegas. Now, this might sound appealing at first, but understand that all the «trash» lives there, and that will effect you in more ways that you might think. My personal experiences with other occupants: being woken up at 1am, on a work day, by nothing less than one of the most ignorant screaming matches I have ever heard, having to leave the filthy and freezing pool, not only because it is filthy and freezing, but also because of the drunk idiots that came out after me and for some reason thought I might be «interested,» and after leaving two personal notes and one from the office on someone’s car to please stop parking in our assigned spot, or we will have them towed, coming home from work on the forth day and STILL having the same car in our spot. Did they not speak English? I’ll never know. If they didn’t, hopefully the impound lot had someone who could inform them, in whatever language they spoke, why they were towed.
2. You will be located on the east side. If you are not familiar with Las Vegas, I will let you in on a local’s secret… you only want to live on the west side. In fact, if you are shopping around for apartments, and have some that you are considering on the east side, stop and only consider the west side. It may be slightly more expensive, but it is much more safe. Depending on the time of night on the east side, you could probably run into hookers and gang members. I’m not joking.
3. This is a little personal, and won’t apply to everyone, but I feel it’s worth giving you all a warning about. After living at Eagle Trace for twelve months, I had finally had enough and decided I wanted to move. My husband and I had been going back and forth about the issue though, so we had already signed a new lease that would officially start about two or so weeks from the date we signed it. I figured that it would not be an issue to just knoll-​and-​void that lease because it hadn’t started it anyway. Makes sense, right? Wrong. The office said that we would be breaking the lease, and charged us $ 1,600 just to leave that Hell hole. Was it worth it? Yes. Did it validate why I wanted to leave in the first place? Yes. Did it give me another reason to write this horrible review, and hope that no one ever subjects themselves to that disgusting and unaccommodating place again? Yes.
You’re welcome. :)