Doubletree by Hilton Hotel

Not the caliber we are used to as HH Members. When I opened the door to our room, it smelled like an ashtray! We had asked for a non-​smoking room. They said it was but moved us anyway. Thank you.
We had another person with us and asked for a two bed room. Unfortunately, they were double beds!!! I haven’t slept in a double bed with my husband ever! We have a king at home. Very uncomfortable to say the least.
However, they were accommodating when we said we had booked an additional day upgraded. They brought us a refrigerator and two robes so that we didn’t have to change rooms for our last day.
Two floors were designated HH but they were fully booked. I’d like to know what the difference was.

comfy beds, pleasant breakfast staff! Three different front desk agents didn’t seem too concerned with the crazy, loud kids that were literally using the hallways as human race tracks and knocking on doors (I was awoke each of the three times in two days I tried to sleep). I thought three complaints to staff would have prompted some action (I even spoke with the kids and parents, who seemed to not care at all — great parenting skills). The saving grace of my entire stay was Elisa. She listened, she cared and she made a negative into a positive and I firmly believe she deserves both verbal praises and a monetary raise. People like her are invaluable to a hotel like this. I hope this makes this way to her. she deserves it!!!

This place was pretty good i loved there breakfast and the service was not really pleased with the rooms AC unit made to much noise it seemed old but other than everything was okay i would recommend this place

$ 22 by taxi to get from the strip. $ 12 with Über.. Breakfast is not comped and the food was ehhhhh. The service was terrible at breakfast, a black guy with dreads gave us bad attitude. Not very pleasant when you’re on vacation. The cookies are great. Free tea and coffee in the lobby ²⁴⁄₇. Beds are super comfortable.

Ok, so when I first arrived I thought that this was going to be a great stay. There was a shuttle from the airport, a delicious cookie at check-​in and the décor looked updated and nice. Then I ended up learning about the things that I did not like.
First of all, if they offer your room 242, immediately ask for another room and beware of room 342 as well. My room was right over the loading dock to the restaurant. When the produce delivery truck arrives at 5:50 AM and drops the lift gate on the truck you will not be sleeping for long. You also get a great view of the dumpsters and get to hear the banging of bottles being thrown into the trash when the bar cleans up. Not cool. When I shared this with the front desk it was like, oh well let’s get you checked out and out of here.
The next annoyance is that room 424 is a handicap room. There fore the shower is just part of the bathroom floor. After two mornings I was not able to figure out how to take a shower without making the rest of the bathroom a lake. The tile is laid so that the water does not go to the shower drain but goes outside, soaking anything that you have on the ground and making your bathroom a hazard for the rest of the day. I pitty the housekeeping staff who has to clean that every day.
Oh and by the way, if you want to have decent internet access plan another $ 10.00 cost to your room rate.
I was starting to think that increasing the number of nights I stay at Hilton properties would be a good thing, but I am not yet convinced after this stay.

On check in we were told the shuttle to the strip runs every half hour to the tropicana on the strip. We were lied to it runs every 2 hours on the odd hour. First time in vegas, not impressed at all.

Stayed at this hotel this past weekend for a short conference in the southwestern part of Las Vegas. The hotel is easily accessible from the I-​15 and there was no traffic in the morning from our location to the venue. When we checked in, we were given free cookies (2x) which was a blessing because I wanted to munch on something after a long drive from Los Angeles.
The hospitality was great and the people had a smile even though it was the beginning of their long and horrid graveyard shift. The room is clean and everything seemed to work perfectly. My only complaint is the bathtub, I didn’t get any hot water in the morning (just lukewarm /​mildly cold). The bathtub also fills up extremely fast even though you have it unplugged. Didn’t bother me but it might bother others who are sharing the room.
Airplane noises outside but you can’t fix that, it isn’t that bad actually so don’t think it’ll affect your sleep because I slept just fine. The bed is comfortable.

This place is average at best.
Room.
+ It has your basics — bed, desk, accent chair, restroom, safe in room, and drawers for clothes. — - The AC is one of those older boxy kinds and it’ll run on/​off throughout the night (it was so loud it woke me up EVERY TIME.).
— My bathtub water didn’t drain well.
— I was on the second floor and woke up every morning to the smell of bacon! It wouldn’t have been so bad if it didn’t wake me up every day at 4am!
— the WiFi connection wasn’t as reliable as other Hilton brand hotels I’ve stayed at. I found myself having to log on almost every time.
Breakfast
+ you can do the breakfast buffet or order off the menu. You can practically get menu items through the buffet (even a customized omelette) — so you’re almost always bound to go the buffet route.
Dinner
+ order at the bar. The food is mediocre, nothing spectacular — although I do love the popcorn machine at the bar! Gives you a little something to munch on while you wait.
There’s an Applebee’s next door if you don’t want to dine in. and also room service of course.
Perks
+ they have a coffee/​tea stand in the lobby area throughout the day so it’s nice to get able and grab a cup of Joe/​have some tea whenever you need.
+ Great staff at the front desk!
+ Close to the airport.
+ Free shuttle service to/​from the airport.
+ Free shuttle service to the strip (it’ll drop you off at Tropicana).
The best part of my stay? Receiving my warm Doubletree cookie when I arrived.

This hotel is above average, the only reason I’m giving it three stars is because of the restaurant. We were there for the buffet and there was no food. People standing around and waiting for the food to come. We ended up eating at IHOP. The woman at the front desk was super nice, I just can’t remember her name; she let us check in early and gave us cookies. The complimentary coffee and tea was good, especially in the morning.

Really excellent service and professional staff, even at 4am. The concierge was hilarious and pleasant. The room was very clean and comfortable. Bathroom was pristine. We got the room at a great price with $ 10 off for calling ahead. Very satisfied, highly recommend. Will stay here again.

A great hotel located close to airport. Arrived super late (12:30 am) and still got a hotel shuttle from airport to hotel with just a short wait. Room is outstanding and was quiet. Work up early for a quick workout — small but well appointed gym. Breakfast blew me away. The waiter is incredibly friendly and knows the guests that have been here for multiple days. The chef made me a delicious veggie egg white wrap with fresh zucchini and squash. Everything has been terrific. I’ll look for this property again!

First night was a little rough arranging for the shuttle. Waited at the airport for over an hour before just deciding to take a taxi. We had a meeting there and Spencer was fabulous! He took great care of us and the room was set up to meet All of our needs. We also enjoyed a great breakfast. The ride back to the airport and the driver were great.

The DoubleTree is nice and super close to the airport, about 5 mins or so. It’s about 15 mins from the strip, Town Square shopping center is near by as well as the older outlets. Stayed here for 2 weeks for a business trip with a client down the street so it was super convenient. Starbucks is down a couple blocks. Don’t forget they’ve got cookies! The cookies are awesome and you can always grab some, but I’m sure you can’t abuse that incentive. The only things I didn’t like were that the TV was missing channels and the breakfast is not complimentary. For the amount you pay per night I think breakfast should be included. Then again maybe the per night I paid was higher than usual bc of March Madness ($ 129-​$ 139 per night) and I booked maybe a few weeks/​a month before hand. Those rates I got may also be a corporate rate. Also, take note that they charge tourism fees. Other than that the people are really nice and the beds are super comfy. HHonors members stay on the 5^th and 6^th floors and if you want a nice view of the strip, you’ll want the rooms that end in the 30s on the higher floors. I would definitely stay here again and I would recommend it if you don’t want to be on the strip.

I stayed at this hotel for work and was not impressed. My room was not clean; someone had smashed a bug on the wall leaving a gross bloody spot, there was brown stuff (don’t want to think about it!) on the bathroom wall, and there was change on the floor (so it was obviously not vacuumed). I stayed for 8 nights and none of these issues were ever taken care of. The air conditioner was so noisy it woke me up at night, and the hotel bar was a very sad sight, as was the food I ordered there. I hope I never have to stay at this hotel again; it’s definitely not on par with other double trees I’ve stayed at.

I came to Las Vegas on business and scheduled my wife and 2 kids (Under the age of 4) to come stay the weekend with me while I was here. I decided to book us at the DoubleTree and boy was that the biggest mistake of this trip!
As it turned out, my meetings were running late and she was going to be arriving an hour before I could get there. I called the hotel to put her name on the reservation so she could check in. That was an ordeal in and of itself. The next issue, having her be able to check in with me holding all of our cards. I spoke with the manager and his suggestion was to have her and my 2 kids go to the Applebee’s in the same parking lot and wait there for me… ARE YOU SERIOUS? All he wanted to tell was about «policy». He slipped up and mentioned that if I were a gold, and not a silver with honors, this wouldn’t be a problem. BS!
Not only am I EXTREMELY displeased with the management group and their «policies» (even those policies apparently only apply to those that haven’t reached a certain status) It seems it starts at the top here and works its way down to the employees at this DoubleTree. The room we were put in was leaking water from the ceiling all over my wife’s suitcase. Whether we were put there on purpose by this pompus manager, or on accident, this is in NO WAY how I what I would expect in a Hilton property. Maybe I am delusional. I am sorry I chose HHonors as the program to be a part of.
I made the hotel staff aware of the issue this morning (which is when we realized the issue) My wife initiated the room switch, which the staff was happy to help with. They apologized and told her they would put us in a nicer room with more amenities (i.e. refrigerator, rides etc) My wife settled into the new room they had assigned us to, moved both of our kids and all of our belongings only to realize, this room had NONE of the promised perks. In fact, we were taken off the HHonors floor (6^th which is the highest) and put on the 2^nd. THIS HOTEL, STAFF AND MANAGEMENT IS AN ABSOLUTE JOKE!!!

Parking in the back is good if you don’t want to valet. Check in was pretty smooth and the free cookie was nice. Everything you expect from a hotel service was offered. When your review is less then 5 all you want to know is what went wrong. Well, not so much what’s wrong but what was missing. Was there for business and working in the internet department of business, I could believe how shakey and slow the wifi was. No mini fridge so any food had to be consumed or tossed. Biggest thing that erked me was walking in from all the heat I went to look how to turn on the fan but ran into filling the filter out. WOW. disgusting. Put a pic so you guys could see how I walked into the room with it. Other then that and 12.99 for breakfast, everything else was to expectations.

Nice little hotel for the price. Nice clean pool, and 24 hour gym.
Friendly staff and pretty large rooms. Very quiet both outside and inside your room especially.
Beds are slightly stiff but pretty comfortable. I give those a 3.5 outta 5. They give you lots of pillows which is always a plus for me.
Standard king rooms DO HAVE MINI FRIDGE BUT BUT NO FREEZER BOX INSIDE.
Warm cookies at check in and a bottle of water. Free breakfast until 11 and always free wifi.
Ample, on sight, FREE parking that seems well lite. Lots of BMWs and Mercedes parked in the lot. Seems like a nice, secure area.
I would stay here again. Sure beats trying to deal with all of the over packed, over priced strip hotels.
Easy to get to from the freeway.

Thie review is for the PURE room. It was extremely clean and came with a fancy air purifier in the corner. To not have to ask for feathers and scents to be removed before hand, knowing what you are getting into is nice. Hopefully more hotels take this approach. This location is extremely close to the rental car centre and about 10 minutes from the Strip. There’s no casino and it is really quiet. Used the gym it was servicable. I had gone through an ordeal getting to Vegas with delays and that cookie they gave me was the first thing I had eaten for 12 hours. Thanks Doubletree, I’d be happy to stay again.

I do not write many 5 star reviews but this hotel truly deserves it. I have stayed here on two Vegas trips and both experiences were wonderful. First of all, their cookies are to die for and they are very generous with the amount they give you. Secondly, their rooms are great especially compared to the rooms on the strip. The beds are comfortable, especially the pillows. The rooms do not smell of smoke at all and are generally clean and offer free wifi. It’s also helpful that they offer mini refrigerators. The hotel is only about 7 miles from the strip and is conveniently located close to Dunkin Donuts.
The reason why I give them 5 stars over 4 is because of the experience I had this past weekend when I stayed there. I left my iPad behind in the room and when I got home I had 2 voice mails from the hotel letting me know they found my iPad and to call them back to make arrangements. They promptly called me back again the day after and shipped it back to me within 24 hours. I was so upset about losing my iPad and the hotel could’ve easily taken it for themselves. I am shocked by how honest and helpful they were.

When they say smoke free it really is! Because it’s a stand alone hotel not connected to a casino, it is guaranteed 100% smoke free.
Clean room, bathroom too. Soft, comfy bed. The breakfast buffet is not worth the $ 13 though but hey I made it worth it. I had the option to eat on site or take a box/​plate to the room so I packed my box to over-​flowing with sausage, bacon, toast and muffins, plus I had banana. I should’ve asked for to-​go drink cup but oh well I only have 2 small hands.
The bf paid for the room online and was guaranteed that we can check in after the Prince concert that ended around 115 am on a Saturday, then check out the following day (Sunday) and just be billed for 1 day, only to find out that the hotel would not honor the arrangement. After explaining the situation at front desk and waiting one hour for the change of shift we were allowed to check in with the original arrangement. Thank you Double Tree.
And to get the famous warm and gooey chocolate chip cookie and free bottled water? Great deal all around.