Discount Dental

Let me start off my saying I had poor dental care growing up and when I scheduled my very first appointment (Summer 2015) and was given a treatment plan, I realized I had a lot of work that needed to be done. (My goal ultimate goal is to get braces)
I am someone who DOESNT have insurance so my very first thought was, «There’s no way I’ll be able to afford all of this, I’ll never get my braces «.
My treatment plan consisted of multiple root canals and fillings. So were talking thousands of dollars…
When I tell you this clinic is amazing I mean it and I’m not just talking about the doctors but the whole staff makes this clinic the amazing place it is!
Let’s start off with my doctor (DR.Salazar) Since I never really had the proper dental care as a kid, I really haven’t had many dental experiences, so saying I was nervous and scared when I came to get my first root canal done is an understatement. DR. Salazar, however made me feel so comfortable and explained everything in detail about the procedure. He was very attentive and made my root canal experience not only a pleasant one but a painless one. (He even stayed after hours to finish everything I wanted done even though I wasn’t scheduled for it.) Even the assistant (s), were attentive and made me feel at ease.
Now let’s talk about the finance department! One word «Elsie «. Elsie is the lady in charge of financing and she’s incredible. She worked with me and still is working with me when it comes to my payments. Guys, when I tell you my dental was looking like thousands I’m not talking 1k or 2k, I’m talking like 4k-​5k out of pocket! She really did help me out so much and I’m excited to say that in less than a years time (Summer 2015 to Feb 2016) the majority of what needed to be done is done! All I have left are fillings (which is cake compared to everything I needed in the beginning) and I am ready for my braces! So again a big THANK YOU to EVERYONE at Discount Dental! I HIGHLY recommend this place. Excellent staff, customer service, flexible financing, experienced doctors and comforting assistants, this is just overall the place to come to for your dental services.
–Michelle

My husband and I have never had to spend over 5 hours in a dental clinic for cleaning and a filling. our appointment was July 6^th @ 1 pm. I called to see if it s okay to come in at 12noon and your representative stated it was ok. we got there @ 12noon, filled out paperwork, and I was called first at around 1:17 pm. the tech had a trainee with her. I didn’t mind the trainee that was helping the tech doing the X-​ray. at some point, the trainee dropped one of the blank X-​ray film on the floor & the tech told her to just leave it. the trainee picked up the film and put it back with the rest of the blank film that she later used to take x-​Ray of my teeth. When my X-​Ray was done, they brought me to the end of the room for my exam and cleaning. About 20 – 30 minutes later, the dentist came and checked me out. she then told me that someone will come in to do the cleaning. the same tech that did my x-​Ray came in about 10 minutes later, along with another tech and the same trainee. she was checking each tooth calling out numbers (e.g. 3−2−3, etc) for each tooth. this whole thing took at least 30 minutes or more because they kept messing up on in which tooth they were on and they were having computer issues at the same time. I waited patiently and when she was finally done calling out numbers for each tooth, I asked her if I can get my cleaning done and she explained that she needed to call out those numbers for each teeth (which took 15 – 20 minutes) because those would determine the kind of cleaning I needed (regular vs deep cleaning). she then left and I sat on the examining table and waited almost an hour. It was close to 4pm then. I got out of the chai & looked for someone to tell me what was going on. I managed to find another tech (black, slim, young guy) and told him that I ‘d been waiting for almost an hour to get my cleaning done. The tech said he will her know. On my way to look for someone to ask, I also saw my husband in one of the cubicle and he too had been waiting. The only thing that he had done was his X-​Ray. Finally after another 10 minutes of waiting, the tech came in and apologized as the front office who determines billing for the cleaning that we need we’re having computer issues. The tech/​hygienist told me that I would need two deep cleaning and some filling. The person from the front office who came with her showed me the amount that I have to pay and I agreed. I told the tech/​hygienist to please do my cleaning now as we had been here since 12 noon and hadn’t eaten lunch yet. My husband also hadn’t been looked at by the dentist nor his cleaning done. She stated that the dentist will check him out while I was getting my cleaning done. She then left again and came back about 10 – 15 minutes later. She told me that she will do my cleaning while the dentist is doing my husband”s filling. After my cleaning, she and the dentist will switch, with her doing the cleaning for my husband and the dentist doing my filling. She got the cleaning done, and after several minutes, the dentist came and did my filling. I was done with both filling and cleaning by around 5 pm. My husband on the other hand had to have his filling done, then cleaning. But Frey told hi that the had redo the filling since it got messed up when they cleaned his teeth after the first time they did the filling. My husband told me when we were in the car talking about how bad the service was and how long it took for both of us to get done with filling and cleaning. We didn’t leave your office until almost 6pm.
I talked to your front office staff while you waiting for my husband and told them how poor the service was. My husband and I are stationed overseas helping serve with our U.S. military Air Force Base in United Kingdom. Every year, we go back to U.S. Tovisit family/​friends & we get our medical/​dental check up done at the same time. All these years, we ‘ve never have to stay almost 6 hours for a cleaning and filling. I have been nurse for almost 30 years and outpatient surgeries don’t even take that long. The hours it took to get two customers for cleaning and filling, a surgeon would have done 2 – 3 outpatient operation already. And at least 1 – 2 of these patients would have gone throught recovery and sent home by 6 pm. Your staff apologized stating they were just short that day and was real slow. Not an excuse. There was one dental hygienist and one dentist attending to all the customers that day. There were still a few people waiting at the front when I got done at around 5:00 pm. We were so tired and hungry by the time we left your clinic .
You need to add more staff if to your clinic or limit the number of patient you see in a day if you only have one dental hygienist who does the cleaning, one dentist, t, one X-​Ray machine, etc. and stream line your procedure. Your dentist was negligent in doing my husband s same filling twice because the first filling got messed up after the dental hygienist did the cleaning

This place deserves five stars always so helpful & welcoming ! The dentist always knows what he’s doing & everyone is just friendly. –Orellana Family

When I went to Visit the dentist for the 1^st time in 3 years, I was very reluctant as the previous dentist made me feel uncomfortable and it was painful. The whole experience left me with a feeling that I was not treated in the best possible manner; Almost like one feels when they go to an auto mechanic. So when I saw the outside of the dentist office on a friend’s referral I was very hesitant. This however all dissipated immediately when Dr. Moon treated me and my yuck mouth. She was very professional, nice and very comforting towards me. She explained everything she was doing and what she was going to do next. The best part of the experience I was in and out of there in no time. Dr Moon was very quick and efficient with my procedure. The staff all seem to work in unison with Dr. Moon. I will have to say it was one of the more pleasant experiences I have ever had with a dentist and it was largely due to Dr Moon and staff’s professionalism.

I had a good experience at this dental office, Dr Moon was great and her help staff are very understanding, caring and helpful, I had a long and painful procedure done and they were nothing but supportive, I feel like I made friends with Dr Moon and Victor. They are a great team.
I only gave them 4 stars because the reception staff didn’t seem as friendly as the doctor staff, even though they do most of the customer service at that office, they need more improvement at making patients feel at ease.