Desert Radiologists

Definitely not off to the best start. My appointment was scheduled for 1:20, I show up at 1:00 as instructed and I’m still waiting to be called at 1:31

I have been to the Eastern Ave facility and to Horizon Ridge. Both times I had a good experience. The staff were competent and the wait time was reasonable.

I have only used DR Radiologist. They are efficient, friendly, professional and make it a pleasant experience. Anyone who says different doesn’t know squat. I won’t go to any other facility, only them. THEY ARE THE BEST

I have been to this location on a few more occasions and both subsequent visits were just as good as the first. I went in for a brain MRI and back xrays. Also got an MRI on my neck. Always professional and you really don’t wait any time at all. Four visits now, and all of them went great. Obviously they know what they are doing and are a well oiled team. I highly recommend this location of Desert Radiologists.

Here we are, up for the annual mammo! (Or, in my case, bi-​annual.) And guess what Desert Radiology has in its waiting room?
Shiny, new brochures about 3D Mammography!
Hmmm. Never heard of it.
A sleek new brochure tells you it’s really good at detecting cancers. So, you go in for your test and ask: is this a 3D Mammography?
Yes, you are told by a nice technician.
What is the difference in radiation with regular mammos, you ask.
Nothing, the tech says. Very little.
You don’t know? you ask.
It’s very difficult to measure, you’re told.
You’ve gotten off work, driven across town, and you decide, ok, do it.
How much radiation is hitting my face? you ask the tech.
None, she says. It all goes here. She points to the breast she’s flattening in a vice.
Then why are you behind a shield? You ask.
She has no answer.
You go outside after the test. You whip out the smart phone. A cursory search. And what do you find?
Yes, there is some evidence that 3D Mammos might be better at distinguishing false positives from real positives, but: 1) IT’S NOT THE STANDARD OF CARE; and 2) IT’S TWICE THE RADIATION.
The source isn’t some woman in her basement writing a blog. This is
and Susan
and
: venerable institutions.
Conclusion:
1) Desert Radiology has found a new way to make money by buying new machines so they can charge more for tests not all of us need.
2) Desert Radiology is making women have tests by machines that have not been subject to randomized tests for efficacy. In other words, there’s no convincing proof that 3D mammos are better, despite the propaganda that Desert Radiology promotes.
3) Desert Radiology is not conforming to the current standard of care as per
and
, among others.
4) Desert Radiology is delivering twice as much radiation as is necessary for most of us.
5) Desert Radiology doesn’t train its techs well enough. They have no idea what kind of radiation they’re delivering. They have no clue about technology. Maybe they can’t use smart phones.
Buy hey – what do we know? We’re just dumb women in the desert.

stop. making. my. appointments. for. me. on. wednesday. ive. said. many. times. not. to do that. why do i have to keep calling every time to remake my appointments its been two years now get it right. please. im so tired of this.

I took my elderly disabled friend to get a chest ct scan. When we were called to the window to verify his info a rude unprofessional lady named Gemma asked for his insurance card and photo id. I gave her his ins card and the id the dmv gave us until they mailed the actual id. She got really rude with me and said i need a photo id and i told her we were waiting for it to come in the mail. She repeated herself like 3 times and finally i told her to take it up with the dmv if she had a problem. So then she got on the phone and hung up and told us we owed 199.00 for unpaid fees and 50.00 for this visit. I told her i was not aware of owing anything from previous visits as we had not received a bill from them. At that point my friend said enough and we left. Boy this was the most unprofessional person i have ever had to deal with at a medical facility. She did not act friendly or professional and glared at us like we were stupid or something. We will never go back there and be treated like that from a company that is supposed to be providing a service that you pay for.

Clean, bright facility at Eastern and Viking. Service quick, pleasant and on-​time. I really appreciated the fact that in-​take told someone who was late for her appointment that she could either reschedule or wait to see if someone else no-​showed. I appreciate people being held accountable and not inconveniencing every one else. Past experience tells me my doc will have the results today, and mine was just a routine screening. I like the professionalism at Desert Radiologists.

I had a 7 pm appointment with a 630 sign in time. I arrived at 620 pm. The ladies working were very friendly. They got me going on my paperwork right away. I then headed back for my MRI. The lady doing the MRI was very friendly as well. I got the exam done and had to wait for a cd. I walked out of the office at 702 pm. This was defeniately the best time to come for an appointment. No wait time what so ever.

Recently, I had a most positive experience at Desert Radiology on Eastern and Viking. I am surprised to see reviews that don’t do justice to this stellar facility and caring staff. Therefore, I feel inclined to set the record straight based on my own personal experience.
Just one day previous to my visit at Desert Radiology, I had a frustrating 4.5 hour nightmare at UMC. For the procedure I needed they required me to register in admitting where they insisted on collecting the balance of my insurance deductible without telling me the cost of my procedure. Finally, I refused to proceed with blood work until I was informed of the procedure cost. The cost was $ 10, 278.18!
When I sought an alternative to UMC, my faith was renewed by the caring staff at Desert Radiology. Their location at Eastern and Viking is equipped for the same sterile procedure I would have received in the hospital and for one-​tenth the cost! Furthermore, the unnecessary charges for blood work and anesthesia were not required at Desert Radiology. Instead of having to arrange round trip transportation and take anesthesia I did not need, I was able to drive myself and receive the procedure with only local anesthetic!
The DR team worked hand in glove, to deliver professional and personable care while I was there. A few days after my procedure, I called to find out where to obtain some of the supplies that they used on me. They graciously had me come in and gave me what I needed allowing me to bypass the waiting room. I would not let the reviews that refer to complaints on the waiting room wait deter me from receiving treatment from the staff at Desert Radiology on Eastern Avenue.

Extremely long wait. Over an hour. The sign says to please inform them if you’ve waited longer than 15 minutes but since the place was packed I gave them 20. When I asked one of the receptionists she said I’ve already been called. I said I’ve been sitting there the entire time and didn’t hear anybody call my name. She said she’s informing the person in-​charge and they will call me when they’re ready to take me in. I waited for another 20 minutes before asking again. It was a different person this time as the other lady was helping a couple and she was confused why I wasn’t called since my barcodes were all printed out. I sat for another 25 minutes before I finally got called. Never coming back.

It’s unlikely that I’m ever going to say, «hey, you know what would be fun on my last day of vacation? Yeah, getting an ultrasound on my leg». So, I was prepared to be less than excited. The facility itself is not awesome and the wait was ridiculous.
They get the four stars because the technician was very helpful and gave me as much information as she could in such a way that I had information without her violating the rules about giving me information. This will make sense to any of you who have had any kind of medical test and you know the technician knows «stuff», but they are not allowed to tell you and yet the tech finds a way to tell you. I’m sorry if this is confusing, Maybe we can get a tech to explain it. I know you know what I mean.
The other thing that brought on the extra stars was having my friend in the room with me. I had no idea how anxious I was until I got closer to the room. Having my friend in the room helped. The (same) tech was great about letting us talk and pretend that my leg was not being poked and prodded. My friend of course should get 5 stars, but I don’t know that she would appreciate being reviewed.
I have been to both Cathedral Rock and the Eastern location. I like the Eastern one better.
I would appreciate some benches or chairs without arms.
Lastly, great fish tank and if you happen to be there when a 5 year old and a 3 year old are looking at the fish, you are very lucky, indeed. In fact, I might just go back to visit the fish as well as any children visiting the fish.

I went to Desert Radiologist for a biopsy today. The biopsy (with a needle) was for a mass in the lower left abdomen area. I was so scared! But…
Making the appoint was a breeze, they were informative and gave exact details on what to bring, where to park, what to wear, and a number to call with any questions I may have, etc. I very much appreciated this.
The lady at the reception desk was professional and nice. The place was clean and cool with no TV blaring, sticky seats or unpleasant smells. (flashback to another place).
Paulette took me in back and prepped me with professionalism, courtesy, compassion, humor and patience. Then Angie came with a wheelchair to the catscan room and had the same qualities as Paulette. When Dr Carducci came in he had the same qualities also! I was so scared and Angie’s hand on my shoulder, patting me during the insertion of the needle let me know I wasn’t alone. Dr Carducci did the biopsy and I relaxed because I could tell he knew what he was doing. He was through and experienced and explained everything that was going to happen before and during the biopsy.
Dr Carducci, Angie, and Paulette gave me instructions for afterwards, what to expect and look for, what to do in case of infection etc. Each aspect of the biopsy was explained in detail. The before, during and after! How many doctors do that?
While in recovery, another nurse (didn’t get her name, sorry) asked me if I wanted something to drink, juice, water, or coffee. I heard the patient next to me saying it was delicious coffee! They asked if I wanted the person accompanying me to come back and wait with me till the recovery time was over.
This has been the best medical experience ever! If you ever go there tell everyone hello. They will treat you in a way that is sorely missing in today’s medical field.
Thank you!
Wish I could give 10 stars!!!
Karen S
11÷16÷12

I regret that there’s no option to put no stars …
Do not go to this location, unless you want to have your worst experience ever!
I’ll tell you in short what drove me mad and why I will never go back there again.
I set an appointment for ultrasound on May 10 for being seem on May 21. I gave all the info related to my insurance to the scheduling department and I was told to have my ID and my insurance card at the time of the appointment.
I arrived 25 minutes prior to my appointment just to be told that my insurance hadn’t been verified yet. I was asked to have a seat and wait to be called in. I was waining for more than 50 minutes until I was told that my insurance was not active! OK, I thought, mistakes might happen … and I called the insurance company myself to see what was wrong.
The insurance representative explained me that everything with my insurance was ok and there was no reason to be rejected to be been. I told that to the front desk lady but she continued to advise me to come back another day with valid insurance. That really drove me mad!!! They rejected me without any reasonable explanation why. When I asked the insurance representative if anyone call that day to verify the status of my insurance, she said no!
I asked to see the front desk supervisor and to be given explanation why they were wasting my time for something that they must have checked prior to my appointment and if something wrong was found to inform me in a timely manner. Another 40 minute long waiting until the supervisor came. She was very rude, very uncourteous and unprofessional. When I asked why they didn’t call the number on the back of my insurance card to verify it, she told me that they do not call anyone!!! but just check into their system! When I asked her why they were wasting my time, she simply told me to go home and come back again after I solve my insurance problems!!! Can you believe that!
During all that time the insurance representative was on the phone with me and witnessed that ridiculous situation. Then she suggested to ask for the Eligibility Dept fax to fax a proof of my insurance to Desert Radiologists.
Fortunately the fax worked and at last after almost long 4 hours of waiting and arguing with them I was seen.
This was my worst experience ever since I moved to the USA. I hope nobody will ever have a similar one!