Desert Institute of Spine Care

FIRST… I am only posting one star because I do not have the option of giving Dr. Cash ZERO stars! I wish I had done more research on Dr. Cash before I had not only one but two surgeries from him. I relied solely on my doctor that referred him to me. When I told my referring Doctor how I was treated and the botched job Dr. Cash did my doctor was astounded.
Yes, Dr. Cash has a nice office but that speaks nothing for the treatment! My first appointment started with several x-​rays. Then I lay on the table and he performs a series of leg moves and says you need SI Joint fusion surgery. Then he asks which side hurts the worst. I said my right and then they schedule surgery. I follow all the post op directions (keep in mind I’m not new at wound care as this was my 10^th back surgery — first with Dr. Cash). I went back a couple days later telling him I have a fever and the wound was yellow and warm… he says all my patients look like that it’s normal. Still not getting any better I go back and he says the same thing. it’s normal. About a week later the wound isn’t better so I go to urgent care. They do a couture and tell me it’s a staph infection. Dr. Cash still denies there’s anything wrong.
Skip forward a bit and I’m still not getting the relief I was supposed to. So he says we need to do surgery on the other side now which was 3 months later. Oddly I experience the exact same thing with the incision not healing. This was my back surgery #11 (2^nd with Dr. Cash and both of his got a staph infection).
Let’s skip forward another 6 weeks and I still am in pain so I do a CT scan. That reveals that his first SI fusion is coming loose after 6 months. He doesn’t know why I’m still in pain!!!
Do your research!!! Make sure that Dr. Cash is the right doctor for you and DO YOUR RESEARCH!!! Not to mention their billing department is a nightmare but that’s a whole other story!!!

I am not even a patient, my boyfriend is. But when I came with him to his appointment, the secretary at the front was not personable and she had the grouchiest look on her face. Not a very welcoming environment. Then I went to get a coffee aince there is a keurig, but there is no cups or pods or anything. Even the water machine didnt have cups. I mean, come on! Your clinic clearly makes tons of money but your secretary looks miserable and you cant even have coffee or water available in the waiting room!!! To top it off, we waited forever for my boyfriend to actually get IN to his appointment, even though it was scheduled for first thing in the morning.

Dr. Cash and his staff are great!

LOVE DR. CASH!
Plus he seems cool and hip ahahha considering I seem to be the younger portion of his patience it’s nice to feel like he takes into consideration of my situation !
Honestly after so many visits to doctors offices I honestly love this place compared to the other ones I have been to… the office is nice and spacious for waiting area…
Staff is SUPER nice and friendly! Always accommodating and answer all your questions and makes sure your are comfy. Plus they offer water and CANDY! I’m a sucka for sweets
The wait & office visit overall isn’t more than an hour like most places where they seem to be over booking appointments and you see a whole bunch of people in the waiting room!!! That’s the WORST! QUALITY OVER QUANTITY !!
Really appreciate that aspect since it seems most doctors in vegas seem to want to see as many patients as fast as possible in order to make their $$

I have been treated by Dr. Cash for a vehicle collision related injuries. The lawsuit regarding the collision settled in December of 2012. Dr. Cash /​Desert Institute Of Spine Care L. V have been paid in full at that time by the defendant who had caused the collision. In January of 2015, two years later, I received a «Final Notice» from Dr. Cash’s office alleging I owed them money and if I would not pay within 14 days, they would send the bill to collection. I was perplexed. No prior notice was sent to me. I looked at my lawsuit file and found all records pertaining to the settlement, which included a copy of a check that was sent to Dr. Cash, covering the full amount owed to him and his office. Evidently, Dr. Cash was paid in full. I e-​mailed the billing department of Desert Institute Of Spine Care and attached a copy of the check they had received. They replied, first stating that they wrote off the balance I owed to them. I replied, stating they were paid in full and there was noting to write off and demanded they confirmed they received the check. In reply, they stated they did receive the check and there was no balance, and the «Final Notice» was a mistake caused by their «new» billing department, which had worked on «old accounts».
If I would not have saved the lawsuit file with all the records and the copy of the check, how would they have treated me? Also, why would their «new billing department» not see that they had been paid in full? And why would they first state the balance was «written off», making it look like they were doing me a favor?
When doing business with Dr. Cash and his office, make sure you save all receipts, correspondences, and your evidence of payment (s). The name Cash should serve as a warning !

Dr. Nicole Delassandro is awesome! Love her. She is the podiatrist on staff here & Ive been seeing her for almost a year now. She’s a great sense of humor, is thorough, and spends as much time with me as I need her to to answer my questions and devise a game plan. I’m seeing her for 3 different issues with my foot and 2 of the 3 have all but resolved. My torn tendon did heal on its own (without surgery), but the scar tissue must now be removed. Now that my time is ending with being her patient I am a bit saddened. She’s absolutely lovely inside & out; down to earth, real, and very easy to speak with. Her answers or explanations are simplified so you know exactly what is going on & happening. She’s called me several times to relay test results, and is very proactive yet respectful of both my time & dime. If she refers you for an MRI & schedules your follow up for after the MRI… if you haven’t had it done and/​or if she doesn’t have the report she will cancel your appointment. She’s not going to have you come in unless that visit will be productive.
** update **
Dr D is no longer at this facility. She is now at Advanced Orthopedics & Sports Medicine with Drs. Yee, Trainor, Bady. I’ve transferred my care to her there. She’s still the best!

Wasn’t bad. Wasn’t good.
Went here a few years back to see Dr Cash.
Nice guy seems to be a successful doctor. Also a very brief doctor. I just didn’t feel like we talked much about what my specific reasons for care were. I felt grouped in with everyone else who had a neck injury, did not feel personable.
I set up a date for surgery.
Felt like I got the most attention then it seemed. This didn’t last long thought because I canceled the appointment when I decided to get another opinion. Thank god I did! The new doctor I went to suggested I don’t do a surgery. It was the best decision I ever made.
This place feels like they don’t talk to you much and all they want is to cut you open. I felt like I had no other options when I was here.
They are nice. The office is impressive and clean. They just aren’t very personable.

After reading the reviews and comments on the drug test, I feel obligated to add my two cents worth. My back went out in July 2011 and I went to him to find out what was wrong. Even before x-​rays, I was asked for a urine sample (I had no idea what it was for). I later found out that it was used to test me for drugs. I was not going to him to get prescription pain medicine. I don’t do drugs. I didn’t want drugs. So why the test?

Well this had to be the WORST doctor I ever went to in my lifetime. Zero eye contact. I wish I didn’t waste my time with his bad manners and just today made the cherry on top to recieve a 880.00 bill for my workman’s comp case. When I called to find out what all those drugs listed in the page was for. I was told it was for a test. Each test ran up the bill at 80 per drug. All the way up to 880! Should of saw this list of drugs! I find that ridiculous as all my life as professional chauffuer I’ve had to do drug test for hire and random required yearly by PUC and never were they 880.00! Well my workman’s comp olé pay the bill as I plowed into those billing ladies today. But it’s just the thought. No one asked for that test. And I find that price totally way way out there for a drug test. I also found his billing girl a snotty attitude as well because she couldn’t get me to cop to that 880.00. I don’t like giving these types of people my business. I ran a company complaint free since operation for over 12 years and I never treated my customers like this place does. I think this doctor is not playing a full deck. He seem weird and very odd. Never explains anything. Doesn’t spend more than 4 minutes in the room. Goes to his halfway and starts talking to his recorder. I wish I read his reviews first before wasting my gas and time seeing this quack. No charge for the advice Dr. Cash. But you really need to pay for a charm school on how to treat others with respect. You have no regard for people’s pain and injuries. Just that mighty dollar! Like the song goes. I’ll walk the line!

Office staff is on top of it! I’ve personally met with Dr. Cash and I can tell you he is professional and one of the leading Dr.‘s in his specialty. Search «Dr. andrew cash medrounds» on Google and like me, you’ll find scores of people who love Dr. Cash.

My overall experience at this office was not good. I’m taking a risk in writing this review because of an acquaintance related to this physician, which is why I came here. With that said, I’ll say this: freedom of speech.
Before I was seen, my co-​pay was over collected and when I asked why the receptionist told me she «didn’t know somebody else did that».
I brought in all my medical records, including MRIs that were less than a week old, but before even saw the doctor to discuss anything they put me through a series of x-​rays. Why on earth he would need x-​rays because they had my MRIs, I don’t know other than it helps them to increase their billing to my insurance and make more money.
I had just been released from the hospital days before, but once again, before I even saw the doctor I was given testing for medication and my insurance was billed $ 1100. Thank goodness I have excellent insurance!
Later, I received a phone call from another office that this doctor referred me to. The bad part about it, he either didn’t listen to me, or was looking at the wrong patient chart for the referral because I explained to him I was already seeing a physician for these services.
So, the two biggest reasons why won’t be returning: excessive insurance billing and I need a physician who listens to me.