Desert Carpet Cleaning

Avoid this company at all cost. Worst carpet cleaning service in Las Vegas. Bad customer service. You have been warned.

SCAMMER!!! they get you for $ 110(7 rooms), then your carpet is too dirty, so they try to charge you $ 650!!! they should not be doing business

If you want to be cheated out of your money and lied to definitely call this company, they advertise a coupon 3 rooms for $ 49 don’t tell you anything on the phone show up and charge you $ 120 and don’t even use shampoo or any cleaners on your carpets. This company lies and falsely advertises.

If I could give 0 stars I would. First of all, I found this cleaning company after googling carpet cleaning services and saw they had a deal for $ ³⁹⁄₂ rooms. I’m thinking wow! That’s such a good deal for my tiny apartment and I don’t want to spend a large amount of money for a temporary place that I’m staying at, so I book an appointment. My appointment is scheduled between 10am — 12pm but that was the only option when booking online. (I should have checked Unilocal reviews first but I was too blinded by the cheap deal)
So when the company calls me at 8am to confirm, I tell them I want them to come at 10am to get it done and over with and they say a technician is near and will be here by 10am. I’m waiting for them and they did not show up until 11am after I had called and asked why they haven’t shown up yet when I specifally asked for a 10am cleaning. It didn’t bother me too much since I was at home anyways. So 2 men show up in a van and come in to inspect the carpet. They did not speak English very well but I managed to understand what they were saying to me. So they walk around with their shoes ON, not even covered and I’m thinking how unprofessional but at the same time they will be cleansing my carpet so maybe they’ll put it on when they get started.
So he tells me «$ 39 for 2 rooms» and I say yes that’s what I want. But I also wanted my living room to be cleaned and this area is fairly small. And he tells me $ 20 extra for the living room. $ 59? Okay. Other places want to charge $ 80+ so I just agree with the price and move on. He then tries to up sell me which is the most annoying thing. The apartment I live in is new and recently built. I have a small dog that I just got and he is still getting potty trained so that’s why I needed cleaning to be done. So he tells me $ 50 to spray my carpet with protectant so that it won’t get dirty again. And I say no thanks. And then he starts spraying chemicals on a small area of the carpet and has his partner scrub that area. And then they bring in a machine to extract the soap I guess? This took like 3 minutes and then he says «would u like us to deep clean all 3 rooms for $ 289?» … $ 289!!! No other carpet cleaning costs that much for a regular soap/​water clean. I say no? And when I did talk to the lady that called me to confirm my appointment and asked her if the deal was a deep clean she said YES. False advertisement.
So he asks me again if I want the carpet protectant and again I say no. So him and his partner begin to Steam Clean my carpet because that’s what that deal is. A steam clean. Basically just applying water and heat to the carpet and cleaning the surface. It took them 15 minutes to clean all 3 rooms of my tiny apartment and they still had their shoes on. They wore shoes into my white tiled bathroom so there are black skid marks everywhere. I am just so disappointed in this carpet cleaning «service».
My carpet is soaking wet & I guess smells a little fresh but it might be because I caught him spraying something? Maybe a fragrance of some sort idk.
I say spend a little more in a better cleaning service that actually will deep clean and not a steam clean. This is the first time I’ve had my carpet cleaned, lesson learned.

A bit pricey for what they did… but the carpets looked great and they were done quickly.
Rod and Ronnie were the team they sent.
All and all… pleased with the service.

Terrible quality Service !!! Their $ 59.00 service is not a discount it is a subpar service. Your carpet will not come out clean. The technician is clearly there to try and upsell a Deep Cleaning for $ 249.00. I have used several companies in LV and always had the carpets come out looking like new. This is not the case after Desert Carpet Cleaning came out. Don’t waste your time using this company you will not be satisfied. I called to discuss the situation and they were not interested in coming to a resolution.

If I can give this company a negative star I would. So we called them from an ad they have running through the mail system for a carpet cleaning for $ 59 for a few rooms. The guy gets there way before the time he is supposed too, then on top of that he didn’t call. So the guy comes back at the time he is supposed to but never knocks at the door, he just sits in his truck until I initiate coming outside to get him m (at least for20 minutes). So the worker comes up, I guess he doesn’t know we have the coupon and he starts drenching our white carpet with a bunch of solution in a fairly large square. We continued to ask him the price he would not tell us. The gentleman proceeds to check out the rooms we want clean and then takes a picture of the spot that he cleaned with all of the solutions. Mind you he took this picture with his flash on to enhance the details of the photo. The tech then sends his picture to the boss and quotes us $ 637 for a front room, hallway and two additional rooms. I proceed to ask him about his coupon that I have and he insisted that I cannot get my carpet cleaned for that price because it is white .I explained to him that, we have had our carpet cleaned damn good for under $ 80 plenty of times and I was not gonna pay no more than that. So they continue to try to negotiate until I say look, if your not gonna do it for this coupon price then leave my home. So he proceeds to clean one room and as I watch him, he puts a drop of idk what kind of solution in his machine and starts cleaning one room and is literally done in less than five minutes. Then he proceeds to another room and tries to rush through it and I can tell he has an attitude so I told him to stop because all he was doing was wetting my carpet and his method was not doing anything and I would not pay for that. The gentleman proceeds to call his boss. They try to negotiate me to pay him for the one room he just vacuumed and wet up, and they wanted $ 30. I explained to them I did not feel comfortable doing so but I did give the gentleman at least$ 10 for gas for coming out because I didn’t feel it was his fault it was his company’s fault. So during this whole process the carpet cleaner guy seemed to be agitated and I felt threatened and was really close to grabbing my gun because he seemed like he was not going to leave. So he finally left. I have never had anybody quote me so high and then for $ 60 basically just wet my carpet and try to leave. I woke up this morning and to my surprise, the side view mirror on my car was broken and hanging off, I called the company and the representative talked to the worker which lied and said he never was parked by my car. So not only did they try to over charge us but, he got pissed off and damaged our property On the way out. Smh never again I HIGHLY DO NOT RECOMMEND THIS COMPANY.

Avoid at all costs!
Called in to get my old house clean and they quoted $ 84 for 2 rooms (With mini closets), Stairs, a master closet. Seemed higher than there other ads but needed it done so I scheduled the service. I work crazy hours so I set it up for my Girlfriend to be there.
When they got there same thing as the others. Told her it’d be $ 225 deep clean but he could do it for $ 115 today. I told her to stick to the $ 84 quote and have them get it done. When she told them that was all we wanted he got rude, did a poor job and left under a half hour later. At first he also said he’d do it cheaper than $ 84 for the basic cleaning because we were quoted two closets that weren’t closets. Then at the end still charged her $ 84.
If you look them up they are the same as Stainmaster who also has horrible reviews. If you want to waste money, deal with rude people and get piss poor work give them a call.

Very efficent guys, We use Desert Carpet and are happy with the job they do, They always get the job done and if we ever encounter any major issues they are quick to resolve the problem I am a very satisfied customer :)

I use desert carpet at my apartment complex, they come same day sometimes even short notice. They always do a great job. They clean carpets, sofas and beds. I can always count on them. They always do a great job!!!

Wow so it seems like these lowlife’s have a real con going here. Same as everyone else on here. My wife set up the appt before going out of town. The guy shows comes inside steams a little area then goes into sales pitch of how carpets are so bad etc… it’ll cost 180 to do. Then calls the «supervisor» he says supervisor said 170 I say no again. At this point I’m getting pissed. Then says 125. At this point I tell him get his s@#t and the f#$k out of my house. Read reviews do not use them! You will regret it.

Jamie and his coworkers are very friendly. They always arrive on time and take their time cleaning the carpets, making sure they leave them in great condition when they leave.
I would highly recommend.

I ordered these guys like everybody else because of their $ ⁵⁹⁄₃ room advertised rate. Here was my experience:
The cleaning guy came within the allotted time (right toward the end) and started unloading his tools. He gave me a paper to fill out. I thought to myself: let’s see how he’ll try to upsell. Right when he’s unloading, I started reading the reviews and see this business has 1.5 stars. I read everyone’s review, though, and most people are complaining about the upselling and not about the cleaning. (News for you: that’s how most service businesses work in general, not just cleaners. No reason to freak out.)
He unloads and offers a $ 189 service. I say I just want his $ 59 deal. «No warranty.» No problem. I took his cleaning tool an tried cleaning out a small 3 square foot area to see if it gets the dirt out. It did. Cool, we’re in business.
The guy cleaned my 1,250 sq ft apartment probably within 30 minutes once he was done unloading (about 1 hour total).
Bottom line:
— I PAID $ 59.
— I GOT MY 2BR 2BA 1,250 sq ft place cleaned.
— IT WAS CLEAN.
— I SPENT ABOUT AN HOUR WITH THIS GUY.
That plus hiring a maid off of craigslist for $ 60 got me my deposit back.
About all the other comments:
— Most people left bad reviews about trying to be upsold. Even McDonald’s asks you «would you like fries with that?» — that’s called UPSELLING and it’s NORMAL. If you ever owned your own business, you’d understand.
— A few people left bad reviews like «One room had urine smell and I knew there would be an extra charge for the enzymes to remove the smell.» Or they had pet stains… well DUH? That’s not a 30 minute job anymore… and how do you end up with urine on your carpets anyway?
— A few people left reviews like «he didn’t come in a van» or the name on the van was different.
— Some people left bad comments like «I agreed to pay $ 400 and I think it’s too much.» Well, don’t be a chump next time, why did you sign for that???
— Some people did leave comments about shoddy cleaning.
But overall… if you get rid of all the BS comments this business got, you end up with an ok business. Is it The Best Carpet Cleaning In Vegas? I doubt it. But will it get your place cleaned? It got mine cleaned in like an hour start to finish, for basically 60 bucks.
Draw your own conclusions.

Very pleased with the entire experience, from Scheduling, technician and quality of work and the price. Darwin was my tech and he is a pro. He was on time and worked hard. He explained everything to me and gave me options as far as cleaning service and pricing. He did not try and push and or up-​sell. My carpet looks new, I never thought they could get back to like new. Very pleased, will definitely use them again and refer them to my friends and family.
Jeremy

Run don’t walk away from Desert Carpet Cleaning. Nathan Levy is the owner and the biggest telemarketing scam artist of all time! Called for the $ 59 4 room cleaning coupon and $ 39 cleaning of two arm chairs that weren’t dirty at all– just needed to be refreshed. Tech shows up 2 hours late, doesn’t speak English well, doesn’t even look at the carpets which are in great condition and says it will be $ 600!!! I burst out laughing and like he’s reading a script said let me call my supervisor! Now it’s getting good… LOL…the supervisor tells me our phone call is being recorded, I will be charged a $ 39 trip fee and to let the tech use my restroom before he collects the money from me!!! These clowns are dead serious too! Grammy award winning performance! So I tell the supervisor sure he can use the restroom and my Father is a police officer so hopefully when he’s done in the washroom we can all have a nice little conversation about bait and switch sales tactics and recording phone calls.
Long story short, the tech leaves, manager calls back and pleads with me not to call the BBB. Not only did I call them, reported them to the Chamber of Commerce and they are well aware of this companies history with ripping people off. Had I of read the Unilocal reviews first I would have never called them. Lesson learned and a free comedy show from this company. I seriously thought I was on the show Punked! (Laughing) Stay clear of these con artists.

Had to wait a while but the service was good and the staff (Mark Friday/Daniel)were nice. Will be using them in the future

LMFAO!!! $ 59 for any 4 rooms. One room had urine smell and I knew there would be an extra charge for the enzymes to remove the smell. I called the company and the answer the phone «Carpet cleaners», the truck says «Stainmasters.»
The tech came in and wanted to start right away, I forced him to give me a quote before starting. He told me that he could do the whole job for $ 650 for deep cleaning all four rooms. I laughed and told him to leave. I pretended to call a cleaner referred to me by a friend and told Desert that the other company was willing to do it for $ 250. They offered to match the price and I agreed. I think the price was still too high, but they offered 100% satisfaction.
The couch had some bad stains and they mostly came out. They also cleaned a recliner. They cleaned all four rooms and left. The next day, the room that smelled like urine smelled even worse. I called them to come back and they told me to fax in a copy of my receipt and the manager would be in touch. I did that. The next day I called again and she said that she had received the fax and was just waiting for the manager to call me. The next day, I unleashed the bear (my wife) and she went for the jugular. She threatened to call channel 13 and Unilocal everyday for a week (we have 6 ppl in our household) with horrible reviews. The attitude changed immediately and they were there in an hour.
The smell is now mostly gone and I am satisfied with their work, but I would never put my trust in their bait and switch tactics. They could be a great company if they weren’t so shady. :(

Literally only downloaded the Unilocal app just to post this. Like all of the others posts on here, total scam. My roommate & I saw the ad and we decided to go with the special. Our technician (who we actually really liked) came and explained to us that we went from $ 49.99 to $ 300 if not more because of steaming and the different rooms to do the entire house. We decided against going with the company and told them we wanted to pass. The supervisor gets on the phone with our tech and ends up wanting to speak to us. After arguing with my roommate on the phone, cutting her off and hanging up on her, they still tried to negotiate with us to do business. No way. I do feel for our tech who had to drive his way out here, but it’s not our fault that the ladies who booked us didn’t explain everything beforehand and then try to bully us to stay.
This form of business is a complete joke and total scam. I wish I would’ve read the Unilocal reviews before we decided to call these guys. Lesson learned.

Worst business people and practice ever… I now feel threatened. I tried to use a coupon, «…Any 4 Rooms Carpet Cleaning $ 59,» the guy shows up tells me it’s $ 140 for the carpet and if I want to do the tile or a rug that’s more… I ask why, he says you have a closet & hallway. The company is a joke. He camps outside my driveway near my car for 20 minutes and then the manager calls me and ask if I will let them do the job.
I went with another coupon in the same packet, so they will come tomorrow. I will update tomorrow.

Scammers Scammers Scammers!!!
I was just like everyone else on here. Got the coupon in the mail for $ 59 for 4 rooms. They come over and give me a quote of $ 300!!! How did I go from $ 59 to $ 300!!!
They gave me some BS about add-​on sprays and products to achieve the results I wanted. I refused. Then he pulled this, let me talk to my supervisor crap. I said okay and went downstairs to give him some privacy. He follows me and puts his «supervisor» on speaker right in front of me and they pull this good cop bad cop crap.
«Oh Boy» I think. We got an act here. So long story short, we go from $ 300 to $ 250 to $ 200 bottom line. We ended up paying $ 100 cuz I had them do the stairs too and get some stains out but the guys was pretty pissed about it and had major attitude about it. He said «we have to make money, we had to drive the van out here, blah blah blah» By this point my husband is pissed off. He yells at the guy «Then you shouldn’t advertise for $ 59!!!»
So they did it for $ 100 but it only took them about 15 minutes and they were out the door. Wayyyyyy too fast for carpet cleaning, he did a half ass job and those stains came back when the carpet dried. Guess he didn’t use that «special chemical» that I paid for because my husband yelled at him.
These guys need to go out of business!
DO NOT USE!!!