Dentalville

You guys did great! You got me in at super fast speeds. The man who cleaned my teeth did great. The video games were awesome. The office was super clean my dad had a lot of cold water because you had a nice water machine.
Jaida L. Albanito age 10

This place is an absolute joke. The customer service is absolutely mortifying. I checked in for my appointment at 12:00pm and was asked to re fill out paper work and the receptionist told me it would be a few minutes. I was finally called back to the office at 1:09pm and they did x-​rays shortly after. The Dr. advised that I had 7 cavities and needed a deep cleaning. This was shocking because I take amazing care of my teeth so I find this hard to believe, but went with it. I know the deep cleaning is a major procedure for people with periodontal disease etc. (my sister in law is a hygenist). so I said no that a regular cleaning was just fine. She rudely advised that a regular cleaning would be her flossing my teeth. I said that was crazy but that was fine, I WAS NOT DOING THE DEEP CLEANING. She disappeared for a few minutes saying «she had to discuss that with the Dr.» When she came back at 1:45pm she said «the doctor is busy, we need to reschedule…» My mouth dropped because I am a student in SD and only went into town for this dentist appt. She then said oh well let me see what we can do. She advised me to leave and come back at 4. I said I had already been there almost two hours as it was almost 2 o clock and she snapped and said «its 1:39» at this point I was already at my wits end… I said that I had to be done by 4:45pm and she was like «yeah of course» I told her I would be back but walked out and never returned. I have never felt so mistreated in my entire life. The whole experience was horrible and this is the second chance I have given them and the first one was no different. I ended up walking out of that appt too, for similar reasons.
This place is a joke. The staff is horrible. I work in customer service, and I understand that things happen and people get busy and backed up but REALLY! There is a way to approach it and a way no to. They are incredibly good at being rude, which is not what you want as a business for return customers. My mom and dad were planning on gonig here and we are all taking our business elsewhere.
Shortly after I left, the corporate office called my mom to ask how our experience was my mom told them everything and that we would not be returning and reporting them to insurance and she said «they told your daughter sorry» that is when my mom knew there was no hope… These people are crooks, and horrible! I will let my teeth rot in my head before I give let them waste anymore of my time or money.

I really like this dentist office, everyone there is really friendly and caring. That helps a lot, especially when you are there for a root canal!!! Glad I chose this place. Not quite sure why there are so many negative reviews? I havnt notices any of the problems people are complaining about… maybe I’m just more easy going and less critical?

Rosie receptionist. Is very rude unprofessional an very argumentative. The district manager should fire her an give job to a mother who has to feed her kids!

Never. Ever. Again. I went here with a Living Social deal to get my teeth whitened, and the whole experience was a nightmare from start to finish.
When I scheduled the appointment, they told me that the office that had the equipment was one that was further then me. So be it, I schedule it for the further location. Two days later they call to tell me the equipment is located at the office closest to me and I made an appointment at the wrong location. Well, first off, you shouldn’t tell a new patient they were «wrong». But I reschedule for the office that’s closer to me. Kind of worked out anyway.
The day of my appointment, I get a call right when I finish work (an hour before my appointment) letting me know that they’re really backed up and asking if I can come in later. I tell them I don’t mind a bit, but if I’m coming in later, I need to be seen first because I have another appointment at 5. I’m reassured I’ll be the first patient seen since that’s when the dentist gets back from his lunch break.
Alright, cool. I show up 15 minutes early, get my paperwork done, they want my insurance even though it won’t be necessary since it’s already paid for and it’s just a whitening. Sure, doesn’t matter.
And then I wait… and wait. and wait. There are kids screaming at the top of their lungs, pushing their siblings around. Their parents don’t take them outside. Still waiting. It’s been an hour and I remind them that I have an appointment at 5. The girl at the front desk says «Yeah.» and looks like she cares not at all. Finally after an hour and ten minutes just waiting, I’m taken back into the room. Then I wait another 15 minutes. Then they begin the x-​rays.
Then I wait. and wait. and wait for another 30 minutes. At this point, it’s been two hours. For X Rays. I have to drive across town during rush hour for my other appointment. I’ve had 6 hours of sleep over the past couple of days between work and school, and they treat me like my time isn’t as valuable as theirs. I could have been sleeping. Or eating. God, at that point I couldn’t even remember the last time I sat down to eat.
Those two hours of waiting made me furious! I ended up having to leave to reschedule another day, which, between 55 hours of work per week and school?.. It was almost impossible for me to find the time for the first appointment!
I will never go back here. Nobody cared that I was there for two hours and only got my x-​rays done. If they hadn’t promised me I’d be first, and it would be fast, and rescheduled me twice, I’d be more understanding.
They also gave me a quote of the work I «needed» done. I was just here for the whitening. I had just been checked out by my dentist of +10 years who said my teeth were in great shape, but they wanted me to get about $ 600 worth of work done. I guess they liked my insurance.
I will never return to this office. Evaaaarr!

This has been my family’s dentist for almost 5 years and we love it. The hospitality is great and it is a very fine establishment. It’s clean and tidy. All the assistants and the dentist are very nice and don’t scare my children. They have techniques to ease the children’s fear of the dentist (calling the instruments funny names, showing a big toothbrush, doing funny things). I definitely recommend to go here if you have a family. 5 stars!

The dentist I saw during my exam, wish I had remembered his name, had the nerve to tell me I had 7 cavities. I thought this was kind of weird, seeing as I’ve only had two cavities in my entire life, but who knows, maybe my teeth are rotting in my old age. They tried to sell me more than $ 1,000 worth of work to fix my 7 cavities, but I decided, thankfully, to get a second opinion. I went to a real dentist, and guess how many cavities I have? ZERO. Yup, that’s right, none at all. I am horrified to think of all the people they have probably ripped off.
These guys work on quotas — they make more money the more services they can sell. They will also call you incessantly to confirm your appointment, which is annoying and unnecessary in my opinion.

First time in for my daughter who will need to return for fillings and ortho consult. The staff was friendly, a lil slow perhaps because it was saturday and not a lot on staff. But overall my daughter was comfortable and put at ease with the work that needs to be done that was explained to her.

It was finally time to start my dental work: o (I needed a root canal and 2 crowns. I had never had more than a filling so I was pretty scared/​nervous… I asked for laughing gas to calm my nerves but was denied my request. It would have been nice to have considering I was crying like a baby lol. Well he started the root canal but the tooth was too infected still at this point to pack it and get it ground down and ready for the crown… So I was scheduled to come back in a week. The root canal it’s self wasn’t as bad as I was expecting. And the dentist smelled good: o). I went back a week later to finish the job and start my other crown (I had a fractured tooth). I wasn’t nervous this time because it wasn’t bad the time before but once he started grinding down my teeth I couldn’t take it. I started crying again. I know it sounds silly but I was really scared. They seemed a little concerned that I was upset but it didn’t make me feel any better. At one point I felt a little like the doctor was annoyed with me… There was a lot of waiting and in between time during the procedure which I didnt like considering I was so uncomfortable and just wanted out of there. 4 hours later I was done and left with two temp crowns and an appointment in 2 weeks for the permanent crowns.

I took my daughter, she needed fillings, extraction and spacer done. They had her under sedation, because she was scared. Overall, it was handled pretty good and fast.