Dave Sylvester Insurance

My husband and I moved out to Las Vegas because of the military and came to this office to transfer our insurance at the time. We had very good customer service for the past couple of years and even stayed with this office after we had moved all the way to North Las Vegas, way on the other side of town. We ended up switching to another insurance company, not because of anything this office personally did. At the time of switching we found to have had a couple of problems which were not only frustrating, but a little ridiculous. The one major problem I have now with this office is when we thought everything was cancelled and taken care of and we had nothing to worry about, we received a new bill in the mail a month after cancelling our renters and auto policies. Having a confirmation from the Allstate Agent there, saying he would have both policies cancelled for us, I was confused as to why we were receiving another bill. Thinking it was just a simple mistake, I called the office to have this taken care of. The Allstate Agent gave me some huge excuse as to why our renters policy was not cancelled, and basically told me that it was on my end. Now I’ve worked in customer service, and I am a pretty easy going person in dealing with issues, but I was very frustrated at the fact that no responsibility was taken, even though I have a direct email from the actual Allstate Agent at this location, letting me know both were to be cancelled as per requested. There was no problem with him cancelling the auto insurance but for some reason the renters was not taken care of at the same time. A condescending attitude from the agent didn’t help much at all either, which I was surprised at because like I had said, I never had a problem with him before until now. Now I need to worry about this being taken care of and having the right documentation they claim to need, all because of a mistake on their part. That is really the only negative thing I have to say about this office, but personally, I would want to belong to an office that makes sure what they say will be done, is actually done and taken care of so their customers do not have anything to worry about.