Dana Forte, DO – Forte Family Practice

DO NOT GO HERE. If there was a zero star option, they would get it! This is a very long review (my apologies), but it’s important that you read the whole thing… I had an appointment December 18^th in order to establish a primary care physician since I had just moved to the area, as well as to examine a strange bony growth on my shin. I saw Wendy Martinez who was great, but her nurse, Candy, as well as the front desk staff are completely incompetent. I had blood drawn and an x-​ray taken and was told that I would be called within a few days if the results showed any abnormalities. I never received a call, but was curious, so I called them and was told that the x-​ray looked normal, but my blood work had some «abnormalities» that the nurse was unable to go over with me. He said he would leave it on Wendy’s desk and that she would call me when she was in on Thursday (this was a Tuesday night). I never received a phone call so I called her the following week to get results. Wendy was not in so I left a message. Still no phone call so I called back a few days later and spoke with Candy. She told me that I needed to have an MRI done of my shin in order to get answers and that Steinberg diagnostics needed a referral from them to set up the appointment. Candy assured me that she would get it done and that Steinberg would call me when they received the referral to make my appointment. NO PHONE CALL. I called AGAIN to follow up and left a message for Candy to call me back. Nothing. Called again, left a message, nothing. Called the following week and was starting to get pissed– mind you this is 3 weeks of chasing around and I still have no idea what abnormalities are on my blood work or what’s wrong with my leg! I told the front desk staff that I was pissed and demanded that I speak to someone who would help and the front desk girl was so rude and told me to hold for Candy. You should NOT be rude to a patient who is upset! You should be kissing their ass and trying to do everything you can to make them happy! Candy got on the phone, even though I told them I did not want to speak with her, and she couldn’t remember who I was. I refreshed her memory, told her I was STILL waiting for them to fax the MRI request to Steinberg and she asked for a number to call me back at. NO! I told her I would wait on hold until she sorted it out and she basically told me that I was inconveniencing her and that she needed to be available in case her NP needed her, and not have to worry about me waiting for her. I told her that I wouldn’t HAVE to wait on hold if someone would’ve called me back 3 weeks ago! She then placed me on hold for 20mins, came back, told me that she would fax the referral that day, so I hung up. I waited yet ANOTHER week with ZERO phone calls, so I finally called Steinberg. They HAD in fact received an MRI request, but all it said was «left leg.» The growth is on my RIGHT shin (tib/​fib)… ARE. YOU. KIDDING. ME?!! They are so incompetent, that they can’t even put the correct anatomy on my MRI request!!! I also asked if Steinberg is responsible for calling the patient and setting up the appointments, to which the woman told me «only if the doctor’s office writes that on the request.» Forte did NOT write that on the request, therefore fed me false information, and made me wait another week due to their inadequacies! The woman at Steinberg said they need a new referral that obviously has the correct anatomy and leg on it, so I called again to ask for them to correct it. I decided to call the referrals department at Forte since I was getting NOWHERE with Candy, and have since left two messages with ZERO return phone calls. I STILL have no idea what the abnormalities on my blood work are or what’s growing in my shin, but you can be damn sure if it’s anything serious or cancer, they’ll be paying me a LOT of money… If you care about yourself or your loved ones DO NOT go here!

This place is a joke… stay far, far away… long waits, only after your money and don’t even bother with their hcg diet plan that’s a side show…

I’ve been coming here since 2009 because I really love the doctors here as well nurse practitioners. The front desk staff has greatly improved. I believe the poor reviews are mostly stemming from the past. The doctors were never the issue, it was the staff at the front desk and the phones. The staff was extremely rude and uncaring, and phones were a nightmare due to high volume but like I said there’s been much improvement!

I’ve never had to wait more than ²⁄₃ days to get an appointment and never waited more than 25mins to be seen. The staff is always polite and accommodating and I am very please with the fact that I can get everything from my General Dr, OBGYN to Labwork taken care of all in one location and typically in less visits.

Been coming to this office for a good two years now. Dr. Hailstone is one of the best in this office. I’ve never had any problems with the waiting. Been in and out within an hour even when the waiting room is filled. Not too sure what these other reviews are talking about. Maybe they are confused with another office or may just lack patience. Lol.

I have never waited less than 1 hour for a scheduled appointment. Does not matter how good the doctors are, I would not recommend to anyone.

Disgusting and unprofessional treatment of patients. Haphazardly signing off scripts for unwanted medications, ignoring repeated phonecalls for a week straight trying to set things straight… I cannot stress enough how unbelievably dangerous it is to just give out scripts for dangerous drugs like Xanax over the phone to people who do not even want it. Treating illnesses by irresponsibly throwing drugs at it is the exact reason why millions of Americans struggle with prescription drug addiction. Thanks Dr. Hailstone, you rock.

This place deserves negative stars. I want once in 2013 and waited an hour and half past my appointment time. Second last fast forward to 2015. I just received a bill for 15 bucks. Now I know it’s a small amount but seriously two and half years later you send a bill for 15 dollars. The rude lady on the phone says she sent me a bill in April 2013. I say yeah and apparently I paid 15 dollars. How is it my fault that a month after the appointment date you sent a bill for the wrong copay and now 2.5 years later you send a bill for the other 15. I guess this place needs every penny because the service and treatment is pretty terrible. So glad I am out of vegas.

I wouldn’t even give them one star. Worst office and dr I have experienced in a long time.
They have Tooo many patients. They don’t go about the well being of our health. .
Forte wouldn’t give me a referral to go to my dermatologist. (She wanted to handle it). My mother has melanoma.
She gave me a surgeon SHE liked, not the one I asked for.
They absolutely don’t care.

Although the wait is extremely long past the appt time, Dr Lyons is great! He’s really nice to and he assures you not to worry. I didn’t feel rushed at all like most doctors, and he was behind schedule, just a little.

Two hours… still waiting… I guess all of the reviews are true. Unfortunately, I have Medicaid so there are no other doctors close that accept my insurance. There’s no one in the waiting area… still waiting.

Unbelievable. This place disgusts me. They made me wait 4 weeks to see a doctor, fast all night for blood work, fill out all the paperwork, give them allllll of my info. To finally tell me I had some outstanding balance from 10 years ago I needed to pay! Apparently my insurance was no longer active in 06 or 07 and they have been trying to bill me for years (to which I have never seen a bill). Just to see a doctor I asked if they could bill me. To which the snobby billing lady replied «we’ve been trying to». You people make me sick. Thanks for NOT telling me before all the hassle only to try and strong arm me for money I have no recollection of instead of letting me check my Heath with a doctor. You know, what you’re in business for. Disgusting.

Very long wait times, very long schedule times, money grubbing charges for everything, can’t get prescriptions on time, surly uncaring staff, and the worst thing is the doctor can’t properly diagnose a cold. Between my wife and I, she misdiagnosed every issue we came in for.
Don’t waste your time, find a real doctor.

The only thing this place has going for it is Dana herself. She is good. I was diagnosed with a kidney infection, the nurses forgot to give me my prescription for antibiotics. When I called to ask about it the next day the nurse said I was never given a prescription from the doctor that the shot I was given was strong enough. At my follow up appointment 2 days after my original appointment my symptoms were worse. I was still charged for the visit and the nurses were so rude when I asked them questions… this explains why her practice has such a high turn over.

I’m looking for a new general practitioner, so I call this place for an appointment. The receptionist asks what insurance I have. I tell her the name of the insurance company, and she goes, «Ugh. With that insurance, it will be at least two weeks.»
Nice to know that they prioritize their patients based on insurance type. I guess that’s all health care, though. At least they don’t try to hide it here!
Needless to say, I didn’t make an appointment.

UPDATE: Extra star for Janel Hillstrom who was great, and If I had an entire afternoon to waste in the waiting room again, I would come back just for her. She is quite amazing.
It’s officially an hour after my scheduled appointment. Well let me rephrased that. Appointment they took upon themselves to reschedule because the doctor I saw two weeks ago chose not to stay with the practice. The same doctor who ordered a slew of blood tests and a pulmonary function test and put me on a «treatment» plan. Now I’m waiting hours to see another who will have no idea about what’s going on and I’ll have to explain all over. Did i mention she will be the third (3) doctor/​pseudo doctor I will be seeing in my three (3) visits at this craphole? Last time i waited two hours to see anyone and had to prove to that the previous doctor that I was prescribed certain medication by physically showing him the bottles. He claimed there was nothing about it in my chart and he was glad that I had the bottle with me. They will try and rip you off on copays so be careful if you do choose this mess. I’m just waiting to get my medical records before I head to a different place this Wednesday. Stay far far away! Yes I love spending 3 hours on a Saturday at a disorganized mess of a shithole while I have a six month old I could be spending time with.

Doctors here are worth the wait but other than that customer service sucks, billing needs help, and Omg the wait time. Let’s go over the wait time. I think going to UMC emergency room or North Vista. I guess it’s a hit or miss here. My advice don’t come on Monday, Wednesday, Friday, or any time that is convenient.

I’ve just recently started going to this office a few months ago, since my insurance changed. My husband highly recommended it. I always get nervous finding new doctors. Dr. Courtney Behrens became my primary doctor, and let me tell you, she is AWESOME. She was very caring, professional, and did whatever she could to make sure that I received the exact treatment I needed.
Unfortunately, come to find out she recently went part time with the company. I was devastated. (It may sound crazy, maybe not) but anyways, I had a hard time figuring out if I should continue with this office. (I had seen two other physicians and I wasn’t happy with them.)
Until, I had to be seen as a walk in. I decided to give it a shot because I had no other choice for someone who took my insurance and had my records available. Dr. Hailstone was my doctor for this walk in visit. I was skeptical because once again I had to see a new doctor and explain all of my problems over again. I couldnt have chosen a better doctor (besides courtney) of course, than him. He was VERY sweet, and listened to what I had to say. This means alot to me. He was knowledgeable, and gave great advice. He took his time, was patient, and covered all the options available which is what you’d hope a doctor would do.
From now on, knowing that Dr. Hailstone is at this facility is a great comfort. There are some things that the office could work on, but I work in healthcare and that’s everywhere. So its understandable. Anyways, I’ll definitelty stick around, and refer friends and family.

This is absolutely the worst medical practice in the Northwest. If you think the staff cares about their patients, think again they do not. The staff at the front desk are the absolute worst, this is not an exaggeration. They all act like snark two year olds. The last time I’m ever coming here, don’t waste you time, find a practice that actually cares

Long wait times.
I really hate that they stress the importance of being early for your appointment, and then have no problem leaving you waiting for over an hour with absolutely no explanation.
I have been here three times and each time it gets worse and worse.
This last time was definitely my LAST time.
They told me to just walk in for my blood work.
I waited an hour and a half just to have blood drawn.
Ridiculous!!!