Dairy Queen

The customer service is okay they need to be nicer! But I can put that aside as long as I get my order right =)

I was a little nervous to come here because the reviews weren’t too good but decided to try their $ 5 lunch. I got the bacon cheeseburger and I was able to order it the way I wanted. I sat myself and they even brought my food to me when it was done. I asked when I placed my order if I could get my sundae after I was done with my food. I was told yes and then after I was done with my burger and fries I got my hot fudge sundae. My burger was cooked fresh, the fries were fresh and hot. My sundae was delicious. The workers were professional and friendly. I would venture to say this is one of the only and best $ 5 lunches in the valley. I will definitely be back,

Seriously how do you screw up a Dairy Queen? This location has all the answers.
I love DQ soft serve cones and pull in about once a week.
This location is by far the worst. After a dozen visits I have finally thrown in the towel and will make the longer commute to the Spring Mtn location.
I gave them one star for great soft serve and another star for offering classic video games on their table top console.
They lost a star for stupendously poor service every time I visit and another star for a complete lack of decorum and yet another for needing a bath.
This last time I was one of 3 people in the lobby. The other 2 people were commiserating about the poor service and even though I was next up I actually exited for a minute but the heat and my laziness made me reconsider and return.
Of course I was ignored for at least 10 minutes and had to wait another 10 minutes for my order to be completed which was wrong on 3 counts. The whole time I’m being called «boss» over and over. This kid had found all new ways to use «boss».
I also opted not to sit anywhere while I was waiting since the lobby area, tables, chairs and even their video game were well overdue for some rag time.
At the end of the day DQ still offers my favorite ice cream and the location on Spring Mtn has always been good to me.
Getting Ice Cream is supposed to be fun, not a frustrating chore.
As always, I hope your experience is better :)

I will not go here again!
Attempted to go through the drive thru. Got behind one car. Waited literally over 5 min. The car in front did not appear to pace an order, but finally drive up to the window. I said to my boyfriend «I don’t think she ordered» he agreed. Someone came to the window and assisted her. I sat at the drive thru, for a few more min, waiting for someone to take my order, but they never did. I finally parked and went in. If it wasn’t for the fact that I really wanted a Blizzard, I would have just left.
Inside was very dirty.
Staff was nice, and my blizzard tasted good. That’s the only reason they get 1 star.
Not acknowledging customers in the drive thru is unacceptable.

Literally was just at this location 15 minutes ago. Tried to go through the drivethrough, but after waiting 3 – 4 minutes with no acknowledgment, I decided to go inside. I let them know I waited at the intercom, but they said they didn’t hear me. Was told that they were at the window because they thought they saw me, but no one bothered to speak through the intercom?
I brushed it off, since it’s really just a minor inconvenience. I ordered a large Reese’s blizzard, and left. I’m eating it right now, and I honestly paid $ 5 for a cup of plain vanilla ice cream. There is nothing that could be considered a chunk, piece, or bit of candy in this. It’s like I got the candy dust from the bottom of the bag.
I will not be returning to this location. Inattentive staff as well as extremely sub par products.

This is the WORST Dairy Queen in town! Horrible customer service. The food is horrible. They have the «get your shit and get the fuck out» mentality. They closed 10 minutes before their actual closing time which is 9pm.

Came here and ordered ice cream cake for my kid’s birthday. They have a few selection in the display, and I chose the round vanilla and chocolate ice cream cake. Ordering was a breeze and the front staff and decorator were very nice, efficient and courteous. I just wished they used bolder colors to decorate my cake. The cake tasted really good and a big hit at the party. Will come back definitely but will try the blizzard cake next time. If I want my ice cream cake customized, I was advised to give them at least 48 hours notice, but I was happy with my same day purchase.

This was the shittiest place to go, to be honest. The service was poor and the employees looked like they hated everything about their job, and they were lazy giving us our food. Two of the customers came out and brought our food on a tray and my other friends name was called and he didn’t even get a tray like we did.
The food was beyond horrible they cooked my chili cheese dog too long and it tasted rubbery. Then I turned the hot dog over and there was a blue string on the hot dog. Most disgusting thing ever! The ranch was warm and yellow. It was terrible terrible service and I won’t be going back.

This is the closest DQ to my home and my wife loves DQ but we won’t be going back to this one. First off they proudly boast that they make their own Buster Bars as opposed to «the factory made ones». Well their home made Buster Bars are substantially smaller, have little fudge and about three peanuts; a waste of money. Next trip we ordered dip cones. You wouldn’t believe how fast they melted. It was like trying to eat a pint of milk. All three of us could have used a shower. Most recently we ordered Blizzards; one cookie dough, one snickers and one banana split. They were all like chilled soup. I went to the counter and described our experiences with the quick melting cones and soupy Blizzards and was told «that was normal». Normal for who? We’ll still be visiting DQ’s, just not this one.

I love DQ, specially the one’s with the full menu!

Never had a problem with this DQ. Great blizzards. Food took a little while but that’s common when you order the chicken strips. Service is always prompt and pleasant.

No problems here! Service was friendly, and a small Banana Cream Blizzard and medium Chocolate-​Dipped Cone were well prepared. Sometimes nothing satisfies better or refreshes more for dessert than Dairy Queen ice cream. This was one of those times!

No bueno. The service was okay, no smiles or friendly attitudes.
The cashier was more interested in talking to some guy (i assume a friend) who had showed up. I can’t stand when people don’t do their job and would rather socialize instead your getting paid for a service so give it!
The blizzards were delicious, like always. Got to love the buy 1 get the 2^nd for 99 cents! We also got the new strawberry chocolate sundae which was heavenly.
Not coming back to this DQ.

I have been to this dairy queen a handful of times and upon reading the other reviews I was highly disappointed… i just came home with my food the other day telling my hubby how incredibly nice they are at this location… my order is always fresh and so flawless (considering I don’t really eat fast food to watch my boyish figure that’s a compliment) i can hardly go pick up food for others from here without ordering my own. They always make my blizzards that are full of all my add ins (i never feel ripped off) last so they are nice and thick one of the gentlemen working offered me tons of condiments at no extra charge and the «teenagers» actually were respectful enough to offer me help to my car with all my bags i have no complaints and think the other ratings are kinda harsh

I know how can I give D.Q. 1 star well if you experienced what I did you’d give em 1 star too. They had 2 teens workin behind the counter that could’ve cared less about customer service and making D.Q.‘s product the right way /​following their recipe. I ordered 2 medium blizzards (1 for 99cents). One was the chocolate truffle and the other was their oreo mint. and they were out of medium cups, the 2 blizzards came out so thin like it was softer then soft serve. There was NO way I could’ve turned my cup upside down without it falling out of the cup. It’s ALWAYS been a standard to turn the cup upside down in front of the guest to show the thickness of a blizzard and this was not done. I felt that because he used a large cup that was HALF full (since they were out of medium) I didn’t get the full portion that I paid for either. I was never offered whip cream on top or a lid or a cup carrier. I was by myself and had 2 blizzards and a burger and had to carry it in my arms and he looked right at me too.
While I was waiting, there was someone next to me ordering and they were out of walnuts for the ice cream bowl that she wanted, the girl at the register suggested spanish peanuts and the customer didn’t know what spanish peanuts were. The girl LITERALLY rolled her eyes walked over and put a spanish peanut on the spoon and BARELY turned to face the customer to show her. I almost spoke up at that point since I’m a restaurant manager.
These idiots behind the counter are RUINING this place and I will NEVER go back to this location again. This was not the D.Q. experience that made this place famous and if I was the manager/​owner I’d fire them immediately and find new applicants and explain to them YOUR expectations as the manager of this business because you are losing customers.
Look at your reviews… They speak for themselves.

If it was possible to give ½ a star I would. The staff (all look to be teenagers) could have cared less about the customers. Two employees were complaining about another employee coming in late. The sundae I ordered looked like it was slapped together. My husband said his blizzard was fine.

3 stars breakdown:
~I’ve been here maybe 7 times and have never got a messed up order or unsatisfactory order
~service at drivethru, night time has always been awesome
~service inside has always been subpar
~and the hours here are ok. The one on rainbow and charleston had later hours, but it had a massive fire two days ago :(
the negative things could be offset by publishing more coupons/​weekly deals ;)

If could less than one star I would! A little more than half full, all vanilla for half of that! I did not get the extra add in I paid for, and it was mostly melted when I opened it. When I complained the girl told me was the manager and SHE made it. When I pointed these things out she said she didn’t know, she didnt make it!
I will never go here again, and really might skip ALL Dairy Queens.

Service was worse than bad.

It’s difficult to screw up a blizzard, but this location did. Lots of vanilla soft-​serve with a miniscule amount of mix-​ins don’t make for a good blizzard. Especially when I ordered a strawberry cheesequake. If I only wanted vanilla I would have ordered that. Major disappointment.