Cold Stone Creamery

This was our first time here. I told this to the cashier and he explained how there was 2 ways to order. As far as the ice cream it was very good probably the best I’ve had in a while.

I thought they used to mix the ingredients together, but instead it was placed as a topping. Tables look terrible with packing tape done over the top of each of them. Why? Weird. Flavors are still great tho.

I hadn’t heard of this place before I moved out here.
Then a friend who was staying at the Cannery suggested that we go there after lunch.
I thought that it was cute, the way the guy spread the ice cream on the slab and added the toppings, but there was nothing to «wow» me, unlike all of the kids who had their noses pressed up against the glass to watch.
I guess that I can understand that.
For the price, I thought that the ice cream would be better than it was, but it wasn’t bad.
I give credit to whomever came up with this novel concept for an ice cream place (unless other ice cream slab places exist.)
I’ve never seen one, and I’m as old as the hills.

The place was really busy we I walk into it, but I was still greeted very nicely. The staff was very friendly, and it was cool to be able to watch them make the ice cream. I order Chocolate peanut butter cup in a to a go container, a lot of ice cream :) When I got home we put the ice cream into the freezer (had to go to the store after), and in a couple of hours we were enjoying very tasty, creamy, and very good ice cream. We will be back for sure.

This review is based on my afternoon visit at around 1:30 pm. So I get one of those expensive specialty made ice cream that you see on the walls and the end product turned out to look a lot like the ice cream that’s been sitting in the sun for an hour.
The problem was that the stone was not cold enough. I didn’t want to sound rude but he could tell from my facial expression that I was about to say something and he still tries to sell it to me and offered a free waffle cup. I couldn’t take it, and i asked if I could get a banana/​strawberry lifestyle smoothie instead.
Word of advice: Go when the kids and teens are usually getting let out of school (around 2ish) or your ice cream would be melt cream!

I have frequented this store many times, lots of cakes, ice cream and goodies. In August I ordered a cake, it was not ready when specified and I had to accept a substitute that was outstanding.
So I gave the store my business again for my daughter’s 5^th bday. I order 10 days in advance, paid in full for a Pink Sweetheart cake, 8×10 for our 25 guests, $ 39.99 plus tax.
I called the day before to ensure there was no repeat of the delay I’d had in Aug. Pickup was at noon, (when they open) and the party was at 1pm. I was assured there were no issues and the cake would be ready.
I get there early, they are open already, I see my daughters cake in the display and it is green, not pink.
I explain I order a pink cake, I opened the book and showed them the picture and my paid receipt. My receipt is correct.
I request a pink cake and am told (after a search) no pink cake is available. The guy serving me is the same guy that talked to me on the phone the day before and he tells me that they ran out of pink icing after I called, so they made it green.
I explain that I am not taking the green cake, I want a replacement.
With only 8in round chocolate on hand, (Again after a search of the store) I say I will take three round chocolates in exchange. Three rounds feed 24, so it is close enough. I asked for one of them to say «Happy Birthday Julie» and he takes them to the back to complete it.
Out walks another man who identifies himself as the owner.
He says I must take «my cake».
I explain I ordered a pink cake, not green.
He says I have to take the green cake. He ran out of pink icing so he made it green.
I say no, I am not taking that cake.
He insists.
I say no, that ugly cake ain’t leaving with me.
I tell him again that I will except the three round cakes. He says no, they cost $ 71, I have to pay the difference.
I say I am not paying extra for your mistake. He says I can then take the green cake.
I tell him to stop talking about the damn green cake. I ain’t taking it, it is ugly!
He refuses to cooperate so I call my wife, who rightly starts to freak out about no cake for Julie’s Bday Party. I asked her to look up the franchise owner online and this point the owner loudly proclaims
«Take them!» and storms away.
So I take them. No Happy Birthday Julie on any of them.
Wrong cake, wrong color.
And the owner has a WRONG attitude.
He could have called me and explained, he could have walked over to the Albertson’s 50ft away and bought pink food coloring!
But he should have at least called.
Then copping an attitude is just a nail in the coffin.
They guy is an idiot,.
Rude too.