Citifinancial

HORRIBLE BRANCH!
One of the most horrible branches my husband and I have every worked with. We have a recurring payment that comes out every month on the 19^th. My husband has been unemployed for the past year, and the monthly payment is getting too big for us to manage, so we called on May 7^th to initiate a lower payment, to which my husband had to email unemployment benefits to the claim’s tech by the name of Susie. He emailed her the very same day with a one page attachment, and one sentence at the bottom of the email. TO verify that the initiation of the lower payment had gone through, he called again on the 10^th to make sure it was done. He spoke to someone different this time around, and to our dismay, the notes stated he wanted to lower the payments but it had not been done!!! On the 19^th, like clockwork, the amount in FULL was taken out of our account, overdrawing it. When my husband called this morning to find out what happened, and to have them refund their still pending amount, they refused to do it, and their manager, Liz Alvarez stated that it was not their branches fault. REALLY? She stated that the email my husband sent to Susie was over 1300 pages long — that was the first lie, in which we have now started a complaint with the District Manager on behalf of her branch. The second lie was saying that Susie tried to call my husband to tell him about the problem with the email. I went as far as to call and get the printout of my cell phone provider’s call list dating back from the day he sent the email, until today — — nothing! Not only will they not take accountability about their lack of communication, we feel as though we were put on the back burner because we needed a lower payment. Being a customer of theirs for over 4 years, and never missing a monthly payment, this kind of action is absurd. For a manager to tell a customer that it is not their branches fault? What kind of institution does this??? I WARN YOU, NEVER BANK WITH CITI FINANCIAL, OR AT LEAST NOT IN NEVADA.