Chuck E. Cheese’s

My daughter and I took the grandson for some play time. 40 minutes later no pizza. When we asked the manager told us the printer wasn’t working and they just put the pizza in the oven. When the pizza came out it was very good. Overall good experience.

Well it just opened at 10:00 am and you would think it was cleaned. Absolutely not. Bathrooms disgusting, urine smell so bad almost vomited. Killed 2 Roaches by kids area. Pizza like cardboard and not sure what lurks under salad bar area. Was afraid to order. What are the odd’s any game or ride as been cleaned in the past year? Doubt it.

Took my son here to play for a few hours. This place is all the same as other Chuck E Cheese’s. Now they have a $ 5.99 pizza lunch buffet for adults and children. The pizza was average for a children’s play place. One thing was the pizza was very greasy on all the pizzas. They had a variety of around 8 – 10 different types of pizza including a dessert pizza. This place does the pizza almost the same as Cici’s Pizza buffet. They charge for drinks separately. They didn’t have enough staff on hand so we had to wait about 5 – 10 minutes for cashier. There were a total of maybe 3 employees. There was one at the entrance and maybe 2 other employees running around the whole place. The whole place was not that busy. For a few hours of fun and games, eating some pizza with drinks for two people normally would cost about $ 40.

Horrible horrible horrible service here ! I’m so very disappointed, walked in no one was able to assist us at the register for 10 minutes, so the manager or whatever he was Ramiro finally comes to take our order. No «hi» Or «sorry about the wait» so whatever then the salad bar looked old like it was sitting all day! Towards the end of the night my kids took up the tickets to get a prize! This young boy was either new or just plain out special, everything my son wanted he said they were out of. So I wanted to save my tickets and he didn’t know how to do that either never again will we return to this location.

If willing to wait at least 40 min on pizza and willing to have to check receipt only to make sure they didnt over charge you then it’s ok for you to come here manager already seems super esssstresss out so dont botherrr horrible service sorry

Out of food? How does this place not have enough food? The staff was rude about it and seemed liked they just didn’t care about their guest.

We came for the lunch and to our surprise, hey had a buffet with a nice price to it. It was unlimited pizza and salad bar, but the salad bar was only the lettuce and croutons and dressings, nothing else. No biggie!
The missing star is that chuckie was suppose to come out on the half hour every hour. He came out the first time, he wasn’t enthusiastic but still the kids got their free tickets. But an hour goes by, the announcement is made, because he announcement is a huge thing. «Here comes chuck e cheese, he is coming out» but low and behold, no mouse. Not even a «sorry chick e cheese is not coming out this hour». The song they are suppose to sing is playing and the whole time you see kids looking for the mouse. Well that sucked but at least they saw him the first hour we were there.
My suggestion is that they fix some of their games, and remove their equipment from the lobby, as it makes a bad impression, at least for my family it did.

I usually take my children once every other week and even at busy times, so I don’t really have high expectations when we go. With that being said, unfortunately, the last time we went was disappointing. It looked like they lacked employees, so whoever was working that night was extremely busy. I guess when you get slammed like that, you forget you’re working in customer service. No one was their usual «Hi! Welcome!» self.
I only blame these things on customers: trash on the floor, the smell of urine in the walking/​running game, dirty tables, and careless children pushing around smaller children. Get it together! Other children play here and bring home these unsanitary and unsafe playing habits. Parents need to step up in this area. Just because employees get paid to take care of the facility, doesn’t mean your good manners or common curtesy is left at home.
The only thing I would recommend employees to do is make sure the ticket redemption machine and all games work (maybe hourly), as well as keep up with restroom and overall cleanliness of the facility. The restrooms wreaked of urine and toilet paper was on the floors. Again, parents need to help out with this too; supervise your children or teach them to clean up after themselves better.
For the ticket redemption, I usually just start putting tickets in and don’t really watch the count with hawk eyes. But, this time I noticed I only got 39 tickets counted for when I know I put in 100. One of the managers solved that problem quick by vouching for my ticket count with a note and signature.
But, we couldn’t get any prizes because the wait was too long. A group of children before us had been waiting for about 15 minutes, so we left without getting anything for our kids.
That night was uneasy for me when it came to germs. A game (running/​walking wheel thing?) smelled like urine (as I mentioned) and there were a ton of kids there who didn’t at least wipe hands after eating and just hopped on a game. I highly urge parents and employees to work together to keep the place clean and sanitary for everyone to enjoy.

Why, oh why, does the «service» here have to be soooooooooo bad!!! I challenge you to get past the front rope (where there was no hand sanitizer in the Purell pump btw… GROSS!) and place an order (if you can even get anyone to take your order, that is) and find a table in a timely manor.
The employees all look like they don’t want to be here. They don’t smile or make eye contact with anyone, and they magically disappear, leaving their post (whether it be the entrance, the cash register, the ticket redemption, etc) just empty!
They do have better pizza now then they used to. They serve Pepsi products and a few different beers and wine, which I find odd, but if that’s what tickles your fancy, then hey, to each it’s own. They even have a Kruig coffee machine for the parental coffee lovers patronizing C.E.C.
(One star earned on beverage selections)
If you don’t have enough tickets, you can always just buy the prize your kid wants instead. So basically a 600 ticket prize is equivalent to $ 6. They are all WAY overpriced, but that is to be expected. I didn’t see any machines out of order today, which is always a pleasant surprise!
(Second star earned for that)

I took my three year old on a daddy, daughter date here for some dinner and games. The food was fine, environment was decent, but my daughter had a blast and that’s what made it all worth it.

We just threw a child’s birthday party at Chuck E Cheese and it ran very smoothly. For $ 24/​kid, each kid got $ 20 worth of tokens, pizza, ice cream, and a drink with collectible cup.
The party host did a great job keeping the party going and communicating with me about what was happening. The host took care of ordering all the food, brought out the tokens, and cut the cake and our host Lindsay was on the ball the whole time and made the event very easy to manage. For a kids restaurant, the pizza, wings and sandwiches are pretty good. I really recommend this for a quick and easy party.

Went on a Tuesday for lunch my son had a good time and is very clean
The pizza was ok
Stay for about two hours

Token machine stops working after i put my money in! $ 20.00 lost!!! Everthing is broke and dirty at 11:30. everyone working is rude and mad at me because everything us broke??? Just give my 5 year old his tokens??? & fix all your broken stuff and clean this place so it dosnt smell so bad that there is no way i want to eat here.
.bad management…

This place is great to let the kids unwind on a cold and windy day. A majority of the games are 1 token and a handful are 2 tokens. Most machines will dispense tickets for play that you can use to redeem overpriced plastic toys from overseas. These toys are not worth the price you pay but the kids have a blast trying to earn enough for prizes.
The facilities are clean and all games were in working condition. We chose not to have any food this visit because we ate prior to arriving. The salad bar area did look pretty tasty from afar. I might have to try that next time. We ate before we arrive so this was a play day only.

Need more action games for kids like my 4 year old boy. Need to get him more tired. The games need to be more genorous on the amount of tickets they spit out. Kids man! Don’t be stingy, they’re still developing their skills, even though my son was pretty good at shooting 5he the ducks in the water. His favorite it seems, but won’t get him tired like the dog pounder right next to it.

Went to this location for nieces 6 year bday party and while typical in Chuck E. Cheese fashion we had a birthday table set up which basically comes in a package type option with pizza, drinks, cake and some decorations based on how many people/​kids are in the party.
Overall, this location seemed to be a little cleaner than a couple of others I have been to in the past, prior to Unilocaling days, but of course since its kids galore there is quite the noise level within.
Many gaming options are available to win tickets to then purchase some toys and prizes.
As for the food, the salad bar was actually pretty fresh, nothing fancy here but standard salad options. The pizza came out hot and ready to go and the employee’s were quick to serve pizza as well as clean up cups and dishes as the party as in progress. They were also great in providing service for the cake and engaging the kids in song and dances.
Mr. Chuck E. Cheese makes an appearance and gathers the kids and takes them all around the restaurant and then back up to the front for pictures, more song and dances.
There is also a few TV’s and moving puppets playing up front of the birthday tables which are entertaining.
They do server beer for the adults so that is certainly a plus!

I’m not even a little bit ashamed to be a nearly thirty-​year old man taking time out of his day to write an Internet review for a Chuck E. Cheese location. I had a pretty good visit recently and I like writing, so this is happening.
I’ve been coming to these places since I was a kid, back when it was still called Showbiz and seemed to try pretty earnestly at making a unique and fun experience for children.
Maybe it’s my nostalgia kicking in, but it’s just not the same. Sure, there are still games, prizes, and pizza. But the quality of everything seems to have dwindled substantially. What do I know though? The last time I thought this place was awesome on a personal level, I was 7 and it was my birthday.
The décor seems like it hasn’t been updated at all since then, so I guess not everything has changed.
The games are still available, all the staples: basketball, ski ball, whack-​a-​mole, various video game cabinets. It’s all reasonably priced, but as an adult it’s a little hard not to feel ripped off with the ticket/​prize exchange. It’s sort of like a casino for kids, where no matter how big they win, the parents lose, and the kids are never completely satisfied with their prize haul. You end up paying big money for toys you could have bought at Dollar Tree. It’s just something you learn to deal with because despite lack of value (400 tickets for a tiny plastic truck), the kids always seem to have a blast playing the games and beg to come back. Honestly, I don’t really care anymore. Twenty bucks seems to go a long way. There’s a lot of fun to be had, even with terrible prizes waiting at the end.
The playground sections these days add no redeeming value to this place, however. They are just all around bad. There’s no excuse for how small and pointless they’ve become. It’s like it’s afterthought now, to have a playground. I’ve been to a few locations and it’s always the same: the kids climb up into the tunnels, it loops around into a half-​moon type situation and then there’s a slide. Where’s the fun in that? I remember the tunnel playground being at least four times bigger at the smallest locations. Again, that could be nostalgia, but they definitely used to be bigger. I remember this section used to be a highlight for me and my little brother, we would play for hours before heading to the arcade. There’s so much talk these days about organizing to get children to be more active, and I think this would be a good place to start the reform. Chuck E Cheese, I’m glad you lost weight, but please, if you do anything to improve your establishment in the near future, work on restoring the glory of your once awesome tunnel system so kids can know how fun it can be to run around and play.
There was also a certain creepy charm to the animatronic characters that used to perform in the dining room. They’re mostly gone now, replaced with TV screens playing videos that look like they were filmed in the mid-​90s. Bad dancing, pop songs with re-​worked lyrics. I’m not sure which was worse. Do kids get into this at all? I don’t know.
Okay now for some more positivity.
The pizza is still surprisingly awesome for a kids place. We usually get one of those combo deals that include a large pizza, drinks and a grip of tokens for like $ 30. Everyone is happy. Pizza comes out fresh, pepperoni crisp, cheese bubbly.
I’ve got to mention my recent discovery: there’s beer! I’m not sure if chuck e cheese has always had beer on tap and I just never noticed but oh man, this changes things. They have the usual suspects available, but this location had a craft selection which I really appreciate. Don’t judge, I’m not gonna sit around and get drunk while my nephew plays «Let’s Make A Deal» for a handful of tickets. But like with most things in life, the experience is made a tad bit more enjoyable with a good beer in my hand, and I’m glad this is an option.
3 stars for good beer, decent pizza, and fun-​ish games

Came here on Sunday morning at 10am when they first opened. The place smelled like feet and idk what else. My son and I haven’t been here in months (we’ve been going to the midway at circus circus). They’ve upped the price to 2 coins per game.
This price would be okay if the games actually gave out decent tickets. My son and I were only getting like 5 tickets out of each game. That doesn’t add up at all…
The prizes cost a lot of tickets too. I had to put more money with my tickets to get him a small angry bird car.
We’ll stick to circus circus where there are a ton more games and it’s way more fun.

This Chuck e cheese is not as clean as lake mead. Today we went and about 45% of the rides and games were out of order. I can understand if a few things are broke but when so many are broke my toddler gets bored and that sucks.

The kids love that place.
the service is awesome, customer service excellent. good food. salad this terrific. pizza very good taste. will keep coming every time only because of the good service they have. thank you so much for a nice place to have at Summerlin.
We do recommend that place to anyone that likes to have a birthday party for their kids.