Christian Louboutin

I purchased the black patent Décolleté pumps yesterday. I noticed after walking in them for a few minutes that they were extremely tight and rubbing on the sides of my feet. After walking to the restaurant in my hotel and being seated, I looked at the shoes and realized I was given a ½ a size smaller. My feet were so pained just wearing them at the table, that I was forced to take them off and carry them back to my room.
Today I went back to exchange the shoes for the correct pair and was told by the saleswoman that helped me that she told me they ran big and she gave me the correct size. I told her that I have plenty of other Louboutin’s at home and that I know I am a size 36 and not a 35 ½. The store manager came over, told me I was mistaken and that they never had a 36 in stock to have mistaken the size. This only proved my point further. I was sold the incorrect size to make the sale and then refused an exchange the very next day. They offered to stretch the pair and I am hoping for the best, but I know they will always fit too tight and be uncomfortable. This shopping experience went from being one of excitement and elation to extreme disappointment and sadness to the point of almost tears before we left the store. This has been by far the worst experience I’ve ever received shoe shopping and I will not be purchasing another pair from this location and feel extremely disappointed in the brand. Louboutin’s have always been my most coveted shoe of choice, but after the experience I have undergone this weekend, I will be rethinking a future purchase.

I am a Jimmy Choo loyalist. But because I didn’t find anything that appealed to my senses, I strolled into this Christian Louboutin boutique at the Forum Shops. And it’s by far one of the best decisions I made. Not only did I walk out with a fabulous pair of them red soles, but I also experienced really great customer service from Oksanna.
Barely did I mention what I was looking for, a nude pair in 3 inches and my shoe size, she brought out the exact pair I wanted! I didn’t have to try any other sizes either. It was just perfect. She listened!
She also suggested that I get the red soles protected and I will be heading to the store in SF to do just that.
Overall, an awesome experience.
PS: I broke into my shoes that very night!

At first the older lady who works here is kindaaaaa rude lol whatevs
I ended up getting the cutest watersnake flats and booties along with 2 nail colors here the other night.
The Loubis I was wearing into the store have spikes on the border and some of them fell off so she was kind enough to walk in the back and see if there was any extra studs.
I still prefer to buy Loubis at Neimans no matter what city I’m in… :)

This was my first time visiting CL and I had an amazing time! The SAs are more than happy to go out of their way to make sure you get what you want and are not pushy when it comes to making sales. The SAs were not rude or snooty even though I don’t fall into their (probable) usual clientele base. I had a great time shopping with them and felt nothing but comfortable spending my time and money there.

The sales associates at CL at Forum shops are so rude and not helpful. I suggest you go to the CL boutique in the Canal Shops instead. The SAs need to be educated here. If the customer service is bad it gives bad reputation to the designer himself. whoever the store manager is here, please educate your SAs.

Decent selection and conveniently located next to the Pandora store which is at the beginning of the shops if you’re entering from the casino.
The customer service is almost non-​existent here. They would hover a little but don’t offer much assistance if you’re looking for something.

This review is for the location at Caesar’s Palace forum shops. Horrible customer service. Probably one of the worst locations for customer service at such a high end place. When you have customers who are dropping $ 500‑1500 on your product, you need to utilize basic customer service skills. The store is tiny and there are always at least 4 or 5 employees but you always end up waiting around awkwardly for a good 10 – 15 minutes for one of them to do you the favor of actually helping you out. You don’t get a smile or apology, just attitude. It’s ridiculous. The only reason I keep going back is because they often have models in my size which are sold out in LA and online.

I got the most gorgeous pair of gold glitter heels here and I love them. Store was clean and modern. Staff was really nice and helpful. I can’t wait to go back!

Visited here back in November for a friend’s birthday, walked in and waited 20 minutes and no one came over to help my friend and me. When I was browsing through the shoes to see which one I wanted to buy, the black male security guard rudely comments «don’t touch unless you have the money little girl». excuse me? I know I’m not some 40 year old cougar or Asian housewife, but I have a great job and definitely have the ‘money’. We left and called corporate after, they were appalled and reported the incident. Luckily I live near south coast plaza so I just went there and was treated a lot better.
DO NOT WASTE YOUR TIME HERE, GO TO THE PALAZZO.

My wife and I visited this store while on a recent trip to Las Vegas and I am still so incensed several days later that I decided to leave this review.
We were treated incredibly poorly. The shop girl that helped us acted like we were invisible until her supervisor (who was helping someone else) forced her to approach us. At which point my wife told her the exact style and color of shoe she was looking for. Several minutes later she came back with a dirty, obviously returned pair of heels in a similar color to the pair my wife requested. The shop girl watched as my wife tried on the shoes. After a moment, my wife – who happens to own a few other pairs of Loboutins – asked ‘Are you sure these are the shoes that I asked for?’ At which point, the shop girl – who obviously assumed my wife to be ignorant – admitted that they were not the heels requested by my wife, but a similar style in a similar color. She then informed my wife that they didn’t have the style, size, and color that my wife requested. At which point she tried to walk away, back to the corner she was standing sentinel in. Instead, at the request of my wife, she was forced to reluctantly call and check availability of those particular shoes at the store at the Palazzo. Where we later went and had a wonderful experience while buying the shoes my wife wanted.
It was apparent that the snooty shop girl – who probably scrapes little more than minimum wage and who could never afford a pair of the shoes she sells – took us for common tourists just having a laugh. As a result, she brought a clearly returned pair of shoes that they probably use for tourists and tried to pull a bait and switch… thinking that we would never be able to buy the shoes and probably wouldn’t even notice the difference. Well the joke was on her, because my wife did notice the bait and switch and we did buy the shoes from the store at the Palazzo – where our experience was 100% opposite of this travesty.
My advice to you is to skip this location and go straight to the Palazzo – unless you enjoy being treated like a substandard human being… in which case be my guest.

I’ve bought several pair of shoes from this boutique and am truly disappointed in the service I received today. I now suggest going to the one in the Venetian or shopping online or at your local stores that carry Louboutins. So, sad about this because this store was always a highlight on my Vegas trips.

I’ve gotten a few of my shoes fr this location and is always so happy fr the service, always very helpful.

Came here yesterday to pick me up black patent heels. Not much variety or sizes. Rude customer service. The employees have zero personality. I would’ve appreciated better service since I spent over $ 700 on a pair of heels. If it wasn’t for my mission to buy a pair of heels here I would’ve taken my business somewhere else. I’ll go to Beverly Hills next time for my next purchase. On a good note… I walked out with a pair!

Being Chinese New Year weekend, both stores were completely packed with people. While I didn’t have the best experience at Palazzo, Lisa at Forum Shops really changed my experience.
I was inquiring about a specific pair of shoes which they were sold out of at the time, so Lisa suggested the «Spooky» loafer. Though the store was very busy and she was juggling multiple customers, Lisa was patient and attentive to my needs. She was very personable and not dismissive like the other store associates.
I am super happy with my shoes and she’s going to call me when the other shoe I was looking for comes in.

I LOVE this store soooo much better than the one in the Fashion Show Mall. I bought my fourth pair of CLs here and the only reason I didn’t buy the others here was because they didn’t have a shoe in my size and I live in CO. Anyhoo, the staff is about a million times nicer, patient, and friendlier than the CL in the Fashion Show Mall. Their selection (sale as well) is about three times the size, the store is larger, cleaner and the shoe selection itself is fantastic. If I’m going to spend over a thousand on shoes I want to feel like I’m spending over a thousand on shoes, not like an overcrowded Payless at Christmas. If you are dying for red soles go to this location! There was a super nice petite girl there the week of Christmas (Asian I believe) so I apologize that I forgot her name but she is sooooo great! They are kind and helpful whether you look like you are buying a pair or not, I was definitely not dressed as if I looked like I was buying a pair. I’d arrived in Vegas about two hours prior and didn’t want to wait for my new pair. :)
Go here! If they don’t have what you want and you do have to go to the Forum, prepare yourself for the lack of spoilage level unfortunately (avoid the larger woman, she is the manager) and incredibly rude. I’ve been to both stores numerous times and this has been my experience every time.
There is more staff at this location and they are all courteous to you whether you look like you’re buying shoes or not. The CL at the FSM. I would know, I’ve been to both numerous times and it is like that every time. If you prefer being treated like Cinderella, shop here. If you prefer being treated like Julia Roberts in Pretty Woman, go to the Fashion Show Mall.

If I could give them no stars, I would. Customer service was horrible… but as soon as a group of Caucasian women came in, service flocked to them.
So what if I’m young and black and my hubs has a fat Tuesday mug? I’m a doctor and he’s a lawyer! Way to lose out on me dropping some $$, assholes.

I’ve been to the Christian Louboutin store in South Coast Plaza in Orange County and found their service to be not quite pleasant.
For a Vegas location, the service was nice!
Sometimes, in high end stores, the customer can feel a bit intimidated. I did not feel this way here. The two sales lady who helped me gave me their opinion about the shoes, and how they fit on my feet.
At $ 895, the shoe that I was drooling after did not fit very well. I guess it was not meant to be. The one lady explain that material really makes a difference. The one leather I tried on will stretch, but the way my feet were, that particular style was not a fit for me.
At least I can say I found my size, but not the right fit… yet.

I went here this past week to potentially purchase my very 1^st pair of Christian Louboutin shoes. I walked in and was greeted by 2 ladies at the counter. I think they had just opened so they were marking stuff down and working on displays. I walked around for less than 5 minutes when a young man approached me and asked me to let him know if i had any questions.
I asked to try on the Simple and Pigalle pumps and i sat down while waiting for him. He brought me the 2 pairs i wanted in 2 different sizes. I also tried 1 other style but i didnt like. I ended up going with the Pigalle. The young lad was very professional, helpful and friendly. I will admit i had little beads of sweat at the thought of spending that much (I do have a pair of Moschino Cheap & Chic that were around $ 600 – cheap and chic my ass) but they were an early christmas gift!
Now let me say I was dressed like a hobo… combat boots, and very casual clothes and i was not made to feel like i didnt belong in any way! Im sorry about the people that had a bad experience in this store :(

I had no problems coming to this store for my Loubies…
I knew it was time to get a pair of CL so I decided to get one while I was shopping in the Forum. I just waltzed in and the bouncer and SA were nothing but courteous.
I looked around and while I was looking at the different shoes, the SA had no problem answering different questions and getting the shoes that I wanted to try.
I hate when SA’s hover around you while you’re trying on shoes so I appreciated the fact that she gave me a minute to try them on while she walked away not too far off. I couldn’t decide on either the Lady Peeps in black patent or the Palais Royal and the SA talked me into getting the Lady Peeps which I think was the better choice.
I gave them minus one star because it is a smaller store compared to others I’ve seen and couldn’t find certain shoes on display that I’ve seen in others.
But, I do think it was nice that they didn’t judge me by the way I was dressed bc I waltzed in shorts and a tee. Regardless of how I looked, they still was able to give me good service!

«Wow!»
When I have guests from out of town that’s the first thing they say when we walk by this store. For the woman that has everything, including a fat wallet, the only thing missing in her closet is a pair of Louboutin’s to complete her sexy look.
Worn by celebrities and famous women all over the world, this store is a showcase of glamorous works of art. You’ll see the gorgeous iconic red soled shoes made famous by Sara Jessica Parker’s character in Sex in the City.
It’s hard to miss this store. You’ll see lots of tourists taking pictures thru the window but no pictures are allowed to be taken once inside. Men’s shoes can be found here too.
I was greeted by the friendly «bouncer» aka security guard but the girls working there were busy with «real» customers. A simple «hello» would have been nice. The store is teeny tiny so they can’t miss you once inside.
What I found surprising is the lack of a sharply dressed staff, which I think for the price tag of the shoes was a contradiction. A luxury store should provide an elegant staff with superb manners. Please Polish Up! What a juxtaposed mess!