Chilly Willy’s Handyman

Terrible company charged me twice on my home warrant what a scam. Do not be taken in by these guys. Ladies beware just because a guy is nice doesn’t mean he won’t rip you off I’ve been around repairmen for years good and bad. They are all nice that’s the business we are in doesn’t mean they won’t break something to charge you extra for and its not always on purpose but they aren’t proficient in their trade and you pay the price. Beware.

Horrible company!!! Had renaldo come out to check the billow gasket on my kenmore washer. He saw it needed replaced and told me no problem, my home warranty company would positively cover the repair. He told me if I pay him the $ 75 co-​pay in advance that Total Protect would cover the part for sure. I didn’t want to pay for something that had not been fixed but he tricked me into paying by saying some company’s that don’t collect the co-​pay in advance get denied for the repair. So stupid me gave him the $ 75. One hour later I get a call from Total Protect saying they do not and have never covered the cost of any type of gasket/​seal and this company has known for years that the part has never been covered. renaldo knew exactly what he was doing –Suckering me into giving him $ 75 knowing that I would be denied. I called Shady Willy’s handyman repair and asked for my money back, and renaldo told me I would not get paid back and to take it up with Total Protect.
Horrible company. Do yourself a favor and call someone else.

They never fail to rescue me when my appliances stop working correctly. Very friendly and honest. The day and time the parts come in is not their fault, they scheduled my appointment right away and worked with my schedule. Thanks!

I have nothing, but good things to say about Chilly Willy. They were the 3^rd company sent to my house by my home warranty company. The other two companies were terrible. One being a huge company/​department store that rhymes with BEERS. That person told me my washer was fixed and half a load of laundry and ten minutes later my house is flooded. Eff you and eff cleaning up water inside like that. I almost broke my back slipping half the time I was cleaning it up. My dogs sure enjoyed it though. More so than my floorboards.
Back to The big Willy. Yeah, the 2^nd company is a whole other review I may write one day. Chilly Willy sent Reynaldo. He called a day earlier than my appointment because he was in my neighborhood. Already earning the points. Reynaldo was friendly, patient and knowledgable. Good thing because I don’t know jack about washers. He stayed for over an hour running cycles and made sure to answer any of my questions. He said he would order the parts and install them the second they arrived. Truth is by this point I don’t trust my old ghetto washer. Mamma needs a new one she can trust even though home warranty companies will send out fifty repairman before that happens! Needless to say I bought a new, shiny one that even plays an annoying kids song when it’s finished. Unnecessary, yet endearing Samsung. It’s in it to win it.
Chilly Willy was the only company I would recommend from this ordeal. Their work is guaranteed or your money back, too. If your house floods don’t even think of calling me. Call big Willy.

This repair company came out through my home warranty company to fix the dishwasher. While doing that they apparently broke the plastic that holds the buttons panel in place. I called them back out to repair their own damage, they guy came out, said he would repair it and then he disappeared! Been calling and leaving voicemails for over a week. Very unprofessional and seems they do not know what they are doing.

I have been struggling with this company for 2 months now. We have a warranty company that mandates we go through Chilly Willys. So I have no leverage, no recourse to get them to actually fix my oven. My OVEN– who goes 2 months without an oven!!! They are consistently late, don’t return calls, lay blame in coworkers– they are a complete mess. Please don’t contact this company unless you’re looking for a migraine.

This really is a 0 star review. I called 3 times, left messages, & no one ever called back! I called my rental agency and they were able to get through & they finally called us. We had an appt that they never showed up for & then said was never scheduled! After saying he may come out next day & needed to know issue (which was already explained) we told them we would contact agency to tell home warranty company we need another company. Suddenly we get text messages saying he was coming out that night (after he already said he wasn’t coming) he just learned of it 5 minutes ago. I talked to the SAME guy to make the original appointment! I will be personally contacting the home warranty company that gave us this repair service to let them know what a joke it is! It should not take what it took to TALK to someone & then have a no show appt!!! Absolutely unprofessional, go elsewhere!

So I have had these guys out twice to fix my dryer and it’s not fixed. Now they won’t return my calls or the property management company’s calls. The guy who came out was super friendly and nice. But that doesn’t help me with my broken dryer.

Home warranty has assigned me this contractor to repair my refrigerator. But when I saw bad reviews I was little bit suspisious.
But after my fridge was repaired i can say that i am satisfied with their work, only one thing why i put 4 stars instead of 5, that the problem was solved from the second attempt. Oscar is very good guy. Thank you!

If I could give them 0 stars I would. In April I was suppose to get someone to fix my disposer but no one showed up! Called and no one answered, Finally reached someone the next day and rescheduled, NOW! In July, I got a notice from my home warranty that I didn’t pay them! TISK TISK! Luckily i paid with check to prove it cleared!

Awful customer service. They never even made it out to my house. They were supposed to call me within 24 hours per my home warranty. 36 hours later (all business days by the way) I still hadn’t heard from anyone. I called my home warranty back and asked them to try to set an appointment with Chilly Willy’s to come out, they called while I waited on hold, only to not be able to get through to anyone. they offered to assign my claim to a different company instead.
I thought all was said and done but I was so wrong. Chilly Willy’s just called me and I told them that my claim had been assigned to someone else. The guy on the phone was so rude. He kept telling me he called and left messages and that I didn’t return them (it’s a cell phone so I checked my call log and messages, and although he called once right after the home warranty assigned another company, he never called before, nor left a message). He kept arguing with me that «you people never answer your phone or return messages, you should have called me back». I kept explaining to him that I would have called him back had he left a message because I need my dishwasher to work, but I can’t call someone back who hasn’t called and/​or left a message. He just continued to argue with me, I told him, it was a non issue because the warranty company had assigned someone else, so not to worry about it and have a good day. He just kept saying «you people, I just don’t understand you people, you should have called me back». I don’t know what kind of people I am (American, a female, not the kind who gets pushed around by rude appliance repair people?)… But I finally just hung up while he was still being rude. Sorry but I don’t have time for that. 24 hour turn around time for appointment set up, not 36 or more. I waited, giving the extra time, and then gave them another opportunity when I asked the warranty company to call them to schedule the appointment for me, they couldn’t reach them either. So the logical thing is to move on to another company that can fix my dishwasher in a timely manner. Now I’m glad that it was reassigned after seeing the other negative review on here. I don’t want someone like that in my home.

Chilly Willy’s handman service is the a poor excuse for a repair service. They were hired by my Insurance company on 9÷10÷12 to fix the Ice Maker, it is now ⁹⁄₂₈ and after about 3 to 4 visits per week for the last three weeks my Ice Maker is still not working, also I have spent almost $ 175.00 for the items they said were not covered by my Insurance Company.
Two times they had to come out because they forgot to hook up the water line, and the plugs to the Ice Maker. Then the Office Manager wonders why I have attitude when I call to tell them my Ice Maker is still not working, and refuses to come back out & fix it correctly. Well I know what the real reason is, that they do not know how to fix it. When it is time to renew my Homeowners Warranty, I will call to see if Chilly Willy’s is still there repair service for appliances, and if they are I will not renew my policy.
Do yourself a favor and do not use this Chilly Willy’s for any type of repair.