Chase Bank

Horrible service. Only two tellers working at 1 pm and a line of 10 people. Having to wait 30
Min for service is ridiculous

Came to this branch to speak to a banker regarding an urgent legal matter regarding my account, was told that I have to make an appointment in order to do so. Apparently it also applies to new «possible» banking customers as well. What a great way to do business! Another customer that was waiting to speak to a banker, asked one of the male employees (don’t have his name) if there was notification that went out to their current customers regarding making branch appointments (non-​teller transactions), his statement was «no, nothing went out». How helpful and unprofessional is that? This is very inconsiderate to their customers and only thinking about themselves. After all, why should they care about the customer when it’s «the customer» that keeps them employed?

Came in to cash my check but was turned away due to activity going on in my works account. We were told to step aside and wait and that its gonna be a while. I called my boss and she told me to call an authorized Chase Bank representative who was handling this situation. I did and got ahold of him within 5 minutes. I’m confused as to why I am waiting here for 30 minutes when all they need to do is make a phone call.

Recently joined this bank chain at the Sahara-​Decatur location. But every time I go (and I go at off-​peak hours!) there’s a considerable wait, especially to work with a banker.
But this location is sneaky, I didn’t even notice it in this plaza until I pulled it up online. It’s convenient to my work, so I stopped in to make a deposit– and there was NO line, at all. It’s a smaller location, so when they do get busy I’m sure it backs up fast, but their under-​the-​radar location works in their favor.
Added bonus? Their staff is super friendly and helpful. After conducting my transaction, my teller went out of his way to research an issue I had with my new account and gave me a complete answer instead of a guess or a suggestion. Two thumbs up, this is now my preferred location.