Chase Bank

This Chase bank has very friendly and helpful staff members. They always try to get you where you need to be quickly.

Horrible customer service and management. Would not let me deposit money into my friends account without having a chase account. Major inconvenience for their customers!

Chase is the biggest rip off, you make a payment on a date online with them and they don’t post it till 3 days later and even though you paid on time you still get charged a late fee … And cause there computer states something it has to be correct ! The whole system is a joke !!! Just ripping off customers and there money whenever they get a chance ! F chase

I’m with Lady L in terms of the poor customer service part. But it’s hard to expect customer service from a bank, a place that u go to just to cash out money.
Couple days back, I deposited a check that was written to BofA bank, it was then told me to I’d only get 200 $ — it’s weird because I’ve deposited this check multiple times before and no one has ever told me until couple days ago.
Lastly, one of the tellers Ileana I think is her name, she does her job but every time I walk out after interacting with her, it brings my day down. Not the rudest or nicest, but definitely isn’t the warmest.
Maybe I’ll just go to Windmill now.

Very poor customer service. I came in to cash a check and they gave me some made up story why they couldn’t cash it. I never have a problem why today?? So I’m going to take this business else where!

In December 2013, I had an overseas wire transfer that went to the wrong account number inside Chase Bank. It was not my account number. However, I was the named beneficiary of the wire transfer. Chase did not reverse the wire transfer despite the account + beneficiary mismatch. Chase waited to reach out to the wrong beneficiary. The wrong beneficiary spent all of the money to payoff her debts despite knowing they were not hers. Chase was able to recover some of the money. The wrong beneficiary no longer has the money to return the remaining $ 4135.00.
Uniform Commercial Code (UCC) on banks funds transfer states that if there is an account number AND named beneficiary mismatch that Chase should not have allowed the wire transfer to occur. It did. The fault lies on Chase.
I have voice recordings of Chase daring me to pursue legal action. I have pursued mediation, Chase declined – I have letter of proof from the Neighborhood Justice Center (NJC) of this. According to my contact there, Chase scoffed at her when she invited them for mediation. Nonetheless, she was shocked.
PLEASE SPREAD THIS STORY!!!

This review is solely based on the ATM. I have now twice attempted to deposit money into the atm and both times the machine stated it could not currently accept deposits. Luckily there is a Chase atm in Albertsons across the street.

This is a stand alone Chase branch located at the southeast corner of Silverado Ranch Blvd. and Maryland Parkway.
The building is obviously pretty new and immaculate, inside and out. I have been here several times recently and there is never a line! Maybe I’ve just been really lucky, who knows?
On top of that, though, is that I always am greeted with some of the best service I’ve ever gotten from a bank branch in town. I always get a smile, a warm greeting, and am asked how my day is going. It may seem a bit insignificant, but it actually makes me enjoy coming to this location.
I honestly can’t think of one valid reason to knock a star off of their rating… so…I’m going with.
5 stars!

I come here at least once a week & the staff is always friendly. Cory is one of the nicest tellers I have ever come across. Very happy with this bank & lucky its only a minute away :)

This is the closest location to my house and every time I walk in they are always smiling and very friendly. I don’t ever carry my card and I haven’t memorized my account number, but it doesn’t matter. They are always happy to help!