Centurylink

Poor customer service when you call in for help.
Century link use to be great! I do’t know what happened.
Try to go up on your rates after being with then a long time.
Screw up orders placed (sent a box top to an address I moved from 2 years ago).
Unprofessional customer service reps that they don’t train properly.

This company lies. We are renting a house. The house had a century link modem. When we set up our own account, they sent us a new modem, which we didn’t need, of course. We called them and told them we were sending it back, but they said we can swap it out, no charge, send it back svc its better to have new equipment. So we sent the old one back.
Now, three months later, they claim they never received it. They also said the old modem wouldn’t work with the service we currently have.
So now we are being charged $ 9 monthly for a modem we mailed back via UPS that they claim they don’t have, and we mailed our landlords modem back, and the swap they told us about, they deny completely. IT IS ALL A SCAM TO GET MORE MONEY FROM CONSUMER.
It was a female supervisor, we talked to them 1÷20÷16. My husband didn’t get her name… if I had it I’d post it everywhere I could. don’t sign up with this company. They are shady and just try to rip people off. BETTER BUSINESS BUREAU will hear about this.

Century Link is the worst!!! I don’t understand how they are able to be in business. I hope people research and read reviews before ever decide to switch over for cable, internet, and telephone. I made a very bad and very costly decision to switch from cox to century link. First of all, do not believe the sales person. They give you an amazing price to bundle. you will later learn what was said on the phone will be extremely higher when you get the bill. The reason why I switched over is because i thought I was saving money!!! Instead I was paying more then 80 dollars more then cox. The sales team will lie and lie. First they lied about the price and second they lie about receiving a 300 gift card when you sign up. So please people don’t be fooled!
So we get the bill and of course you want to call and question about the enormous bill that you were quoted a substantial lower about when agreeing to switch over. Be prepared to be on hold for an hour!!! Then I realize I’m not the only one upset. They are others like me who have discrepancies in their bill!!!
Oh and the service itself is the worst. The cable will pause. We could be watching a movie and it will just pause. Imagine watching the super bowl and it does this. Second the Internet is slow. We had the the 1 gig. Omg!!! Forget watching Netflix or stream anything!!! It kept cutting off! And I constantly had to call my alarm company because my security cameras were always offline due to poor Internet service. Even they said I should have stayed with cox. So I called century link. And again prepare to be on hold for an hour to schedule someone to come out to fix it. Then when they do arrive they ask you what are they there for. I’m like don’t you have a work order???
After all is said and done, I decided to cancel. I waited another hour on hold to do this. When I called to sign up I specifically asked through sales person, am I under any contract and he said no. He said I am able to cancel if I am unsatisfied with the service with no charge. That was an lie. I get a bill of 400 in cancellation fees!!! I feel that they are unethical and I wouldn’t want any of my friends to endure the crap I went through with century link.
They say that they are cheaper then cox. That’s just lies. The reason why cox seems to be more expensive is because they tell you up front about the pricing. Century link will give you a cheaper price over the phone but surprise surprise when you get your bill! All in all, I went back to cox. And I can watch football without interruptions!!! And my security cameras are online without any disconnections because of slow Internet service!!! I’m sooo much happier with cox.

Very bad company.
We were moving on Saturday and we called for moving service the next day. The customer representative promised me that the move will be completed two days later, on Tuesday.
Then I received two emails, one stating the moving date is on Tuesday and the other on Thursday. I was confused. I called the company.
Their automated answering machine sucks, also, they had to put me through 3 different persons to tell me that they cannot complete the move until Thursday.
I was pissed off because I needed Internet for my job and they did not fulfill their promise.
If you can, stay away from this company.

The absolute worse customer service in the industry. DO NOT buy DirecTV from them the bill will never be right. Their agent have no clue the pricing for DirecTV and their customer service just says «you should know that’s not the correct price.»
Internet service is totally unreliable. I’m having to reset the modem weekly. It’s not the right speed. I can’t take it any more.

I have had one of the worst experiences with CenturyLink. I have been getting internet service for 15 years in many different cities all across the United States. This company is run by thieves… terrible customer service, terrible technical support, they lie about their «specials» and don’t count on getting anything even close to the upload and download speeds «promised.»
The bill and the length of contract will be changed to somehow make you pay a lot more money. They will even sell your information to a third party company that will also try to rip you off.
Avoid at all costs and I’m sorry if you live in an area where you have to use this internet service provider. This internet service provider is arguably the worst in America.

This is by far the worst company I have ever worked with. This is an on going story of 6 months. They promised free install and then charged us. We would call and they would remove the charge just to add it to our bill the following month. This happened 4 times!
The internet is weak, spotty and frequently goes out. A sarcastic and arrogant technician comes to the house and spouts off company policy that just makes the entire company sound like a sham. The only thing I can do is laugh.
The latest policy is «Century Link doesn’t guarantee their wi fi, a neighbor’s hammer might interfere with the signal». Word for word what was said to me.
Since I am paying for wi fi then why would you not guarantee your product? «We didn’t sell you wifi we sold you internet access.»
When asked to be released from the contract we are told «no, we provide you Internet, not wifi but Internet…»
I will do my best to get out of this contract and while I am waiting I will write a review on every social media group I have until the company does the correct thing.

Worst company ever.
You must listen to 10 minutes of promotions on the phone in order to reach the billing company.
Do not get services from this company at all costs.

Worst customer service. Spent three hours on the phone issue not resolved. Incompetent employees. Worst internet. Super slow. Do not use. Use anyone else but then. Terrible.

Avoid at all costs if you can. Century Link should be investigated by the FTC for the many fees it charges its customers. There is fee for almost everything, including if you cancel the service. Even after the one year contract has expired. My mom passed away and when I called to cancel the service, they kept trying to ‘retain me’ as a customer. After I explained the situation again, they went ahead and charged me a $ 10.00 disconnect fee! The staff is trained to add fees and see what sticks. If you shout loud enough they will backtrack. Also, super fast phone lines for new services and slow response, averaging 15 minutes wait times to disconnect. Do not recommend at all.

To everyone unsatisfied with centurylink you need to complain to the BBB, I just tried to complain twice about them and get my money back they wouldn’t and There needs to be more complaints It is the BBB in denver, CO, that is they’re main office for centurylink. My story is soo horrible it is unable to be typed out again! But I will try to post a pic of how the tech installs service!

I wish I could give 0 stars. They are by far one of the worst company’s in Las Vegas. Customer service is horrible, Internet is slow, equipment is prone to break etc. Cox is far superior I’m paying for 50mb Internet from them but I’m actually getting 65mb. A company that actually gives you more than you pay for? Unheard of these days. Fastest speed I could get through centurylink was 7mb lol

I regret ever signing up with this trashy company. Trashy customer service. Trashy billing department!!! UGH. Im going back to COX!

Is this a real company? How are they still around? The BBB should shut this company down. Ive been tossed around, lied to, screwed out of my money, my time, and sooo much more. This company is a joke. If you can go around them and use someone else… DO IT. They don’t deserve a penny for the customer service and product they provide. PATHETIC

I’ve had CenturyLink bundled with DirecTV for a little over a year now. And right at the year mark when my promotional price ended I also moved so I expected my bill to be higher than usual. But when my usual bill is $ 130 and my bill this month came out to $ 315, it raised a few red flags. So I called both Century Link and DirecTV to get it all straightened out.
When I called and spoke to both they reduced my bill but it still wasn’t adding, so I decided to go in and speak to someone. I came into CenturyLink with all of these bad Unilocal reviews in mind so I was ready for bad service. But I spoke to Juan and told him the entire story and he said he’d be glad to help. He signed me up for another promotional year to get my rate back down and took off a charge that wasn’t supposed to be there. He ended up getting my bill down to what it was supposed to be and I even ended up with a higher internet speed. So thank you Juan, I really appreciated your customer service and your time!

If I could give negative stars, I would.
This company is terrible! I ordered service two days ago because their prices sounded great for what I was going to be getting, but then they told me that the installation would cost $ 65, the modem would cost $ 100, the deposit was $ 25, and the bill went from being $ 71 (promoted price) to $ 86. The amount of the upfront costs were unexpected. It was a mess, but I accepted because I need internet for work and school.
I happened to find a provider with better prices and much lower upfront expenses, so I called to cancel installation with Centurylink. I spoke to 7 people about this issue and all but 1 either hung up on me or placed me on interminable holds without asking me or telling me why they were doing so in the first place. I never heard anything back from anyone.
By chance, their system showed that there was already service at this address and I got a call with a callback number. As a last resort, I called that number and they took care of everything (in case you need it, it’s 877.809.3790). I will NEVER even think to go with this company again!
I’d rather not have internet at home than deal with these good for nothing customer service reps, thank you. I mean seriously Centurylink, you had one job…

Century link is a poor example of customer service and high speed internet. If you have the option, look elsewhere.

DO NOT DO NOT DO NOT!!! Chose century link they are terrible only had the service for a week and 5 days. Called to get my internet set up something was wrong so they were suppose to send out an agent to help get it set up. Never came. 3 days later i am trying to call them to cancel and i was on the phone for an hour and a half getting passed around, getting hung up on and the agents would not transfer me to a supervisors or manager so frustrating save your time and get COX’.

Worst company ever they tell you one price and its never locked in my bill went from 42.03 to 64 $ in 2 months for basic internet they are liars and they are rude just get Cox I’m warning you Century link is a scam

I cannot believe they are in business. Worse company ever.
Pitiful.
I cannot believe they are in business. Worse company ever.
Pitiful.
I cannot believe they are in business. Worse company ever.
Pitiful.