Carpets N More

I don’t even know where to start. I can’t even give them 1 star, there should be an option for 0 stars Originally our home was done with this company (the builders choice). We have the entire house done with laminate flooring except for our stairs. We decided to replace 2 landings that were carpet with the laminate flooring. We called Carpets N more to do the two landings since they had done our entire home when it was built. I was dealing with a individual (will not add names), who mentioned multiple times that they could not do our floor with the extra material we had bc they never did our house to begin with. We continued to tell her that her company DID do our house and they did the entire neighborhoods. She continued to tell us that they can not use our material bc her company did not do our floors. To save you all from the back and forth, we finally spoke to someone else in the company who did some extra work to find out that they did do our home and the entire neighborhoods.
Now that we have that cleared. She gave me the price, I paid right away and they set up a time for the workers to come do the job. Two weeks later and complete lack of communication on her end we finally got the guys to come out to start the job. Well they get here and the color of the flooring is wrong. So he could not start the job. Again back and forth with this carpets n more lady to find out that the part of the floor is ataxy custom. They had to custom make a part of the floor, so another week goes by. They come back with this new piece and again WRONG COLOR! (this is after they have taken 2 panels of our material to «color match’. Another week to custom make this «PEICE OF GOLD». So we set another time for them to come and NO SHOWS, by this time I have spent enough days off of work for these people, that I have it.
This is now the 4^th meeting they were supposed to come for. They finally came and did the flooring but this ‘gold piece’ was again not the correct color. We made them finish the floor at the LEAST! They had to custom make this piece again bc the color was not correct.
Today was going to be there 5^th set up meeting at 8am. I am sitting here and NO SHOW! They call to tell us at 10am that they are ready when we specially set up the meeting for 8am. Again I had to leave work to get here at noon to make sure this job would FINALLY AFTER almost 5 weeks, be done.
NEVER at any point was I offered any discount, never was I told that they would cover any costs due to the PAIN IN THE BUTT Inconvenience they were for WEEKS. And to think we wanted to get all our stairs done with these unreliable people, HA! NO THANKS!
P.S I am writing this review as they are working on that «golden piece’ and they have destroyed our upgraded base boards!

Wow I guess I should have read the reviews on this company before I spent 4 months dealing with them. First I was just looking to have vinyl or tile put in my home with plenty of stairs. I asked for someone to come and measure. I delt with Maranda and what a joke she it. She came out and measured and promised to get me a quote in a few days. That never happened, so I called back. Oh she was out sick again. 2 weeks go buy before she admits that she has never done a house with so many stairs and didn’t know how to quote it. Fast forward 2 months and we decide to go with laminate. I want a quote and she says another specialist needs to come do a diff kind of measure. Ok fine, so corporate calls me to scheduled. Today guy never shows up, and hour passes and he finally calls and tells me that he didn’t know he was supposed to be there. GREAT! Maranda calls me and apologizes and I call corporate. What a joke they are. Several calls later and they never call me back. If they are this flaky just getting a quote. I don’t even want to know what will happen if I actually paid for a job.