Carol-Ann Rowe, DDS

I took my daughter to dr. Rowe she was a provider under my insurance. My 14 yr old needed lots of fillings my insurance only covers 100% for silver fillings. I wanted the white fillings their estimate was outrageous but I figured that was what it costs. She quoted me 2500 co pay for 14 fillings and that my daughter needed 4 veneers on her front teeth (she has one root canal in front from an accident) so an additional 3200! We started with 4 fillings and paid over 500 for them. My daughter came out in a lot of pain said the dentist was mean and kept prying her mouth open farther than it would go. A few days later she was still complaining if pain and I said well it takes sometime. Fast forward we didn’t go back and my daughter was in a lot of pain and one of the filings fell out. I took her to another dentist and while she was having her cleaning the other filling fell out. The dentist saw her and said that there was decay under the filings that Dr Rowe did and showed me the shotty job she did. He redid the fillings and if she has pain she will now need root canals in those teeth! She did have 14 cavities but instead of 500 per visit it is 150 or 100 AND she does NOT need veneers on her front teeth she may need a crown in the future he said. So instead of 6,000 in dental work with insurance we are paying 700 and an excellent dentist at lake mead dental. DO NOT GO TO DR. ROWES OFFICE YOU WILL GET ROBBED AND HAVE A HORRIBLE EXPERIENCE AND LASTING DAMAGE

I went for checkup, X-​rays and cleaning on Feb 19 2014. No cavities were found because I brush and floss twice daily and use a water pik. Since there was nothing wrong with my teeth, Dr Rowe recommended that I get all five of my fillings replaced. According to her, they were worn down and silver was not a good filling. She also suggested the replacement of my THREE year old bridge because it had a small gap. It was possible that the teeth supporting the bridge could rot if not cleaned. Of course the common suggestion by all dentist, including Dr Rowe was the «deeeeeeeep cleaninggggggg».
Having the office staff try and push the sale of these extra services was very disturbing to me. Karen, the receptionist, came in with breakdown of all charges, over $ 800 out of pocket. She didn’t even want to do the basic cleaning I came in for, because the «deep cleaning» needed to be done first. I was told by Karen that If I do the basic cleaning then insurance would not pay for «deep cleaning». After a little bit of encouragement, and signing a declination form, the «basic» and I mean very minimal cleaning was done. Dr Rowe did not have a dental hygienist there, Dr Rowe cleans the teeth herself and the an assistant (not medical assistant, not hygienist) polishes the teeth. I felt cheated and discouraged about the entire office visit, especially the basic feel good, cleaned, polished and shiny teeth feeling you usually get.
The office was quaint, yet the entire atmosphere was lacking in being wanted and feeling comfortable. First of all, Dr Rowe has her desk sitting behind the receptionist. I’m sure most people don’t want to see the doctor working on the computer, cellphone and answering insurance and money questions. Once again, dollar signs popped in my head from first entering and hearing another patients mother being disgusted with the cost she has endured with her very young, maybe 11 year old daughter.
Yes, this all boils down to the bottom line, money. It’s a business I totally understand, but foremost it’s about the patients and their well being. If a patient comes in with good oral hygiene, then don’t inflate concerns that are unnecessary. They may be clinically recommended, but use common sense and put yourself in their (patients) shoes. I most certainly wanted to find a trusting dentist. One that I felt comfortable with. Unfortunately, this was not the case in the office of Dr Rowe.
On a positive note… Dr Rowe is pleasant and has a soft English accent. The dental assistant, super friendly and sweet. I do hope she gets a degree and gets paid what she is worth.

I had one appointment with Dr. Rowe & decided to take my money elsewhere. I broke a tooth and needed it repaired. After a x-​rays and exam, I was told my only option was a bridge which would cost me $ 4000 & my insurance would cover only $ 250 of that. She also did a «deep cleaning» which lasted about 5 minutes (insurance did pay for all of that). I went for a second opinion & was told the «deep cleaning» was not done and was given a real cleaning which took about 30 minutes. Also, the tooth that was broken was fixed on my first visit w/​rooth canal and crown & after the insurance paid their share, I paid less than $ 400…not the $ 4000 quote she gave me.

She cracked my tooth while doing a simple filling. I was in pain for 6 months after the filling and she just told me that my tooth has a small crack where the filling is. Geez I wonder how it got there. Perhaps it was the metal clamp you put on my tooth! I had never had a filling before and I did not know that you aren’t suppose to use those clamps so I had no idea what she was doing was ruining my tooth. I talked to someone else who said they use these plastic pieces instead of the metal since it is safer. If I had not signed a waiver I would sue her. I had perfect teeth… Had.