Cannon Safe

I purchased a 18 gun safe approx 2 months ago, placed several rifles in the safe and locked it. I was unable to open, and after numerous calls to tech support, a new keypad was sent. When this did not fix the problem, I was told a locksmith would be calling to set up a time to come to my home to repair. This has been well over a week now and no call back. So again I am on the phone to tech support only to be forced to leave a message, as I have done many, many times before. I am very frustrated with the the poor customer service as well as the product. I do plan to blast out my dissatisfaction with your company at every opportunity to include friends, family, and social media forums. I will also continue to pursue your attention in this matter.