Caliber Collision

Thank you Chanda Shaha and Lee Christopher! Both Caliber and Geico did an amazing job helping me with my car. It feels good to not be stressed during times like this. Great job!!! Thanks again’

From rude, scummy shop manager to incompetent careless moronic geico adjuster, this body shop is a nightmare. I had to bring my car back three times to get body work right. (Still have ugly door creases) These clowns are the reason why i am not with geico anymore. Stay away and choose your own body shop elsewhere.

HORRIBLE. Take your vehicle anywhere but here. The homeless guy pushing the shopping cart down the street can do a better job. They are GEICO’s «cost cutting» shop, they «forgot» to reinstall lights in my car after replacing the headlight assembly, bulbs are just missing, the door rubs against the other metal on my car and is creating scratches and rust, they scratched my grill further and gave it to me with a piece cracked out of it, never aimed the headlights, and RUDE. The person that identified himself as the «production manager» basically walked away and said he didn’t want to deal with me after I asked to speak to him about all the things not fixed with my car. The claim representative there won’t return my phone calls or messages, now I have to take my car somewhere else to have all the their mistakes repaired again. You have the right to use any repair shop you want no matter what your insurance co any says is their «express shop», run away from this place… How can they expect to return my car to me half fixed? The only nice person was Thomas but he said they fixed my car like «frankenstein» because they ordered parts from multiple suppliers… Offensive to a limited production collectors car owner!

I took my vehicle in for repairs on Monday, 6÷22÷15 because my insurance company, Geico, referred me to them. They were polite and friendly until I had to pick up my vehicle. I was told that they would have my vehicle ready to pick up Friday, 6÷26÷15 at 4:00. I got there shortly before 4 and my vehicle was not ready until about 4:45. They had to take it to the back to do minor repairs (buff up some of the paint to see if they could buff out some of the repairs they were supposed to fix but did not). Finally when they brought it back and I had paid my deductible, I got in my car to leave and NONE of my electrical system worked. I was shocked as I had brought my car in for damage on the passenger door and the repairs were no where near where any electrical equipment should have been affected. After a lengthly debate with one of the shop employees and the Geico representative, we were told that after dropping off our vehicle, an employee went to move the car and was cut off by another vehicle thus forcing them to quickly stop the vehicle. They said they parked the vehicle for a while and that when they went back out to the car it would not start so they had to jump it. We have NEVER had any electrical issues OR battery issues with our vehicle since purchasing it just 6 months earlier. Long story short, Caliber Collision is denying all liability to fixing any issues and has left me holding a healthy tab due to their negligence. The supervisor, Pat Quagliago, was a very rude individual who obviously has a problem with women as he talked down to me in each conversation I had. He is clearly well versed in denying all responsibility as he easily came up with excuses as to why they should not be liable for any damage caused to my vehicle. I could clearly tell this was a song and dance he was used to doing. I strongly suggest you find an alternate repair shop as you will be left empty handed with this sorry excuse for a business.
***UPDATE***
After writing to Caliber Collision HQ and Geico (and posting my review on Unilocal), we were contacted with requests to try to negotiate this issue. Our local Geico Representative, Joseph, worked between Caliber Collision & myself for a resolution. We are in agreement that Caliber will fix the issues that were not fixed on my vehicle the first time and have agreed that they (Caliber) will pay half of the cost to fix the electrical system. I still do not agree with me even having to pay half of what was not our fault, but agreed so that I could have my vehicle back, since I have now been without it for almost 2 weeks. Geico, was kind enough to pay for the rental car when my car had to be taken back into the shop the second week. Caliber has advised me that they do not approve of how I was talked to by their employee and that they have addressed this issue as they want their employees to provider stellar customer service. I am now awaiting for these issues to be resolved and will update my review once I receive my vehicle back and Caliber has paid half of the cost for the electrical repairs.
On another note, Geico has been excellent. Had their local representative, Joseph, not stepped in to help, I’m not sure where all this would be.

OMG I couldn’t be happier with the service here and the way my vehicle looks! They did a fantastic job! Pat Quagliato the general manager and Thomas Racioppo my estimator were extremely nice and helpful throughout the whole process. Probably the best customer service I have ever received! They kept me updated on my vehicle and it was finished the day they promised it would be! I highly recommend this body shop to anybody that is involved in a wreck!