C & A Embroidery

Ive been working with C&A after meeting them back in November when shopping around for screen printers in the area. They were the first ones I visited and got a good vibe talking to Carlos and Adriana at their location on west Cheyenne so I stopped searching from there. I’m starting a clothing line and wanted to build a relationship with someone I can trust and I got a good vibe and finally ordered my first batch of 24. The service was fast, ordered 1 day, dropped off the logo the next and a day or two later it was ready. They were also very kind with all my questions I had and multiple phone calls.
I picked them up the other day and was satisfied until I got home and put the shirt on and realized the logo was small. It threw me off at first because I thought I asked for the size of a piece of paper which I did looking back at my email but the mock had a different size on it and I didn’t catch it when I signed off, so it was an error on both of our ends. Seeing that it was a mistake on both our ends I hope we are able to work out something after the holidays to get the right size on my batch of shirts before I leave town. So I will keep all your Unilocalers informed.
he quality however of my logo was good and I didn’t feel it would wash off easily. Was centered probably and preserved all my original detail. Their prices seem pretty reasonable but then again I didn’t look around elsewhere. They have a great selection of good quality shirts and they were even nice enough to let me have their catalog. If everything continues to go smoothly they will definitely be my number one place to get all my orders printed out at for the pre-​orders and future orders. I see there has been some bad reviews but so far I have had a good experience and recommend them. Let’s see how this error will be handled here in the next few days, that’s how you know if are dealing with a good company or not.

I am trying to start a small business and was looking for shirts and hats to use as uniforms. C & A was recommended. Big mistake. Customer service was horrible and end product was of poor quality. I went in mid week and chose logo, colors, and materials. Was promised that I would see proof samples by early the next week. I never heard from them.
I went in on my own time and they did not have any samples ready.
When I demanded a full refund they made me wait over a half hour while they hurried and made a sample. They promised they would have the completed order ready for pick up by Saturday.
When I picked up order, the final product was poorly made; they embroidery made the shirts puckered, and the hats were of such poor quality that the top seam was not centered on the bill of the cap.
I will never use or recommend this business again.

I just read the reviews below and I am so confused as to why these people left such terrible reviews! My experience with C & A was fast, convenient, and the work they did looks GREAT!
I needed a last minute birthday gift for a friend so I decided to have a beanie embroidered for her. Naturally, I called embroidery places closest to my house. They quoted me twice the price to embroider 4 letters on a beanie! They also wanted to charge a «rush» fee of 29 dollars just to get this simple request done in 2 days! Since beanies are out of season, one company even tried to charge me $ 23 for just the beanie and then $ 6 per letter (which is 4 letters). Seriously? What a rip off! Three companies I called went around in circles but basically all wanted to charge me $ 50!
C&A did it for $ 20, and had it ready for me when I asked for it. I didn’t have to give credit card info over the phone, just walked in and paid for it. I have recommended this place to my daughter’s Christian preschool, who always need tshirts and other misc. items embroidered.
Try them out, they did an excellent job!

This place is horrible!!! They are not even worth the 1 star they get. Worst Customer Service EVER. I honestly don’t know how they have a business. After dealing with this company for over a month on some shirts I needed for a family reunion, I ended up having to go elsewhere. Not only did I supply the artwork well over a month prior to when I wanted them, but I also paid upfront for all of my shirts (about 70 total). The ordered the wrong color for the shirts, but the owner wanted me to pay the difference for them to order the right color and when I provided all of the email chains that had the right color specifications the owner just coped an attitude and refunded my money, instead of trying to do the right thing. I guess Carlos does not like when you point out a mistake they made. Regardless that is not how you treat customers. Good thing I gave myself extra time for the shirts I needed or I would have been stuck. Do yourself a favor and don’t EVER use this company for your shirts.

First your customer service is bad why she said come back 5:30 to pick it up and it’s already 6 something and still not done why you need to accept a job which has been in your hand for almost a week and do it last minute if I didn’t call probably they forget it but don’t worry I’m not coming back there any more even that’s the only embroidery in Las Vegas

I have a lot of patience for people with terrible personalities, but I honestly could not be patient with this stores customer service. They said my 2 jersey patches would be done by today and when I called this morning to pick it up, they said it won’t be don’t until 5:30. Their store closes at 6pm. I came around 5 to pick it up and they just hooked them onto the machines. Very inconvenient and not a great way to run a business. What if the machine had broken down? My jerseys have to be done and if they weren’t to be this store would face a big problem. I could not be anymore disappointed in such individuals. All of the staff have horrific attitudes and no quality speaking with their customers. I will NEVER come back, and I will make sure my friends will not come to their service. It is an inappropriate way to run a business.

As the comments below already state… WORSE CUSTOMER SERVICE EVER! Who tells someone to come right before closing to pick up items. What if something happened and they couldn’t finish my product this is outrageous! DONT COME HERE. Save your time & money and go elsewhere!
It doesn’t matter if your the only place in town that does it with no minimum & FOR YOUR INFORMATION they messed up on my order so I even had to go back! As a president I think you should try to work on your customer service, as seeing below EVERYONE IS HAVING A BAD EXPERIENCE I wouldn’t want my company to have a reputation like that!
No one said anything about Philippine prices! And you should read the other reviews ok… it’s not just us complaining! CARLOS JUST SAVE YOURSELF AND STOP REPLYING BECAUSE ITS NOT MAKING YOU LOOK ANY BETTER!

I used C and A in 2009 for about forty shirts and logos. There were problems with my artwork, it didn’t scale properly and Carlos waived the art fee to correct so we got a non pixelated, true color piece of work that matched my business cards. The last people left some nasty white backing on the embroidery, not these. It’s been over five years and we still have most of these shirts still in service. I heartily recommend Carlos and his crew to you, you will be a raving fan as well.

Terrible customer service, they told me my order would be ready on Friday and I never heard anything until the next Tuesday. Can’t trust them.

The professionals at C and A have helped me several times when I had an unusual request or a tight deadline. They are friendly and helpful and their work is terrific!