Bruce Scher’s Tires

Never thought a car service would be that enjoyable! Russ is the man!
Got in after i bought a used car, those guys did latterly the extra mile! Did a complete check, got me a great quote on fixing and tires, and i was out with a feel like a brand new car after 2 hours. The guys invited me to watch a football game while the car was in service. I was amazed! Keep going like that and u will be number one in the chain in no time!
Worth the drive of a few more miles, i promise!

Russ at Goodyear is extremely friendly and very helpful. I recently started going to Goodyear to get my oil changed. My step-​dad used to run this store when it was Goodyear then went to Big O Tires and now it’s back to Goodyear. My oil changes price seem to decrease everytime I go. Can’t complain about good service and good people!

I’ve got a 1965 Buick that doesn’t see a lot of mileage. I went in thinking that I needed 4 new tires. Russ took a look, told me that I just needed to replace the valve stems and had me out the door for $ 30. He easily could’ve turned it into a $ 400 sale, but did the right thing.
I’m really impressed with the honesty and good service from these guys.

A few months ago, what could have been A Horrible Thing happened.
I was on Sahara, sitting at the light in front of Palace Station, about to get on the ramp for southbound I-​15, when someone knocked on my driver-​side window. Whoa. I don’t usually carry cash, so giving to charity in traffic isn’t going to happen, and a Friday afternoon after a very long day of herding freshmen is really not the best time for a carjacking, thanks.
But it turned out that the VERY kind driver behind me had hopped out of his car at the red light to tell me my tire was going flat. Uh oh. And me facing a cattle chute to the freeway.
This was the start of a lucky afternoon. The kindness of strangers continued as I was able to do some lane-​changing that would curry admiration from any Strip taxi driver. Sure enough, I had a flat coming on, but the Unilocal app showed me that I was a short slow-​and-​careful drive away from a Goodyear garage. Yes! As I puttered into the Bruce Scher parking lot, I was so grateful that I couldn’t complain about the unexpected repair bill and time lost that had replaced more pleasant evening plans.
This part of Las Vegas is not always the prettiest, and even though I work in the area and did the whole «poor but honest hipster living in the blighted urban landscape”-thing in my 20s, deep down I’m still an uptight child of suburbia when it comes to things like tagging. Bruce Scher has several examples of this kind of vandalism around it, but the property itself is clean and professional both inside and out. After explaining the problem, I settled in to a very comfortable chair in the showroom waiting area. The chairs were set up around a large television, a soda machine, and complimentary coffee.
Already seated was an older gentleman who’d been coming here for years. He carried on a conversation with everyone — the staff, me, other customers who came in — like it was the porch of the general store in another decade. The staff cheerfully chatted with him as they went about their tasks, calling him by name and clearly genuinely pleased to have him there.
As other customers arrived, I noticed the same treatment — something beyond courtesy. These are the kind of people who look you in the eye, listen, and treat you like a person they hope to see again. In the 40 or so minutes I spent at Bruce Scher, I came to realize that Las Vegas really does have actual neighbourhoods where people get to know each another, and this seemed to be THE place for people around here to get their car serviced. Even the customers were happy.
Well, I can see why. After an apology for the wait (40 minutes on a busy Friday afternoon when I’d arrived to a bunch of full bays? Pshaw!), one of the staff told me that I’d had a small nail in the tire, they’d patched it up, and I was ready to go. Excellent! As I approached the cash register to pay, the man handed me my keys and wished me a great day.
Whuh?
Yes, that was it. Not even a token charge for time spent.
I’m not giving Bruce Scher five stars because they gave me a freebie. My mind was made up before my car was even done. This company knows what it’s doing, and it’s doing it well. As I listened to the staff interact with their customers, every discussion came across as knowledgeable, respectful, and honest. The waiting area is actually comfortable and pleasant, and clearly the mechanics can work quickly. There must be at least fifty tire stores between where I live and Bruce Scher, but this is where I’ll be buying my next set of tires. This is the kind of business that’s a pleasure to support.

I’m really glad I found this place on Unilocal.Like the previous review, I also had a great experience with the service I received. Bill, the manager, was fantastic with working with me on my budget. He even came and sat down in the waiting area a couple times to update me on my car.
Any questions and concerns I had and Bill was more than happy to answer them. When he told me about a part that needed to be replaced and I didn’t know what it was, he walked me over to my car while it was still being worked on and showed me exactly what he was talking about. I walked out of the place knowing a bit more about my car (and car care in general), which was cool.
Anytime I need anything for my car in Vegas, I’ll be coming to this Goodyear. It’s not often that you experience this kind of customer service at an auto shop. I highly recommended this Goodyear location.