Best Mattress

This is my first time buying a mattress and had no idea what I was looking for. I met Steve at this location and he was amazing! He gave me so much information about their mattresses I feel like I could sell one myself! We were nervous buying such an expensive mattress so we left and went to other mattress stores. We just felt like no others matched so we came back and bought with Steve. Great service, I highly recommend.

Free delivery, free bed frames. Several hundred off on a couple mattress sets. We’re happy it’s our fourth mattress set in under a year from mattress firm. Finally all new mattress sets for the whole family. Jack Hart was our sales guy. Professional, respectful and overall a good guy. Ask for Jack!

If you’re in the market for a mattress, this is the location to explore and buy. Steve, the representative I met with, is a customer service oriented professional. He answered all my questions with confidence and was able to deliver. Best of all, he worked out a deal that made me feel good about my purchase. I will look no further, all my mattress business will be at this location and with Steve.

Kevin was amazing! He helped answered all the questions that we have about tempur bed. He also helped us to choose the best tempur bed that meets our needs. I would definitely recommend that everyone goes see Kevin.

On Sunday, my husband and I went to go Mattress Shopping and was going to stop by at least 3 other Mattress places. We went here to Best Mattress and Steve helped us. Less then 1 hour later we bought our Mattress and it was delivered on Monday. They match other competitors prices. We found some online and they verified. We are very happy with Steve at Best Mattress. He was very helpful and knowledgeable.

The salesman, Steve, was very helpful for us to pick the bed in our budget and he explained everything. We highly recommend this place since he gave us lots of freebies and discount.

Steve and Lisa we’re great and helped me find the best mattress for me! Definitely recommend this best mattress location!

My wife and I purchased a mattress from this store. The sales person was Lisa Cauwell and she was excellent. In my job I see hundreds of people and she was professional, courteous, not even pushy one bit and warm hearted. Also the store was very well kept.

Jack Hart took great care of me! Thanks ;)
10 yr warranty, under sticker price, half off delivery, and cut on protective cover!

A great mattress buying experience! Steve guided us through the maze of options, no pushing, no over-​selling, just knowledgeable help! Do not hesitate buying from this convenient Henderson location, we found great prices, fast delivery and they haul away, too! We will be taking all of our mattress needs to Best Mattress! Thank you!

Buying experience was OK. Salesperson, Steve, seemed knowledgeable.. We tried several brands and models, picked one and negotiated a fair price. Took about an hour. It was delivered on time the next day. no muss, no fuss. We don’t buy mattresses often, but when we need another we’ll return to see Steve at Best Mattress.

Amazing place with amazing customer service! They really do beat any prices you find. They even sat with me to help ME find the BEST deal. I will be coming back here for any mattress I need. They also were able to accommodate my (very short notice) delivery date, something that no other place was willing to do! AND FREE delivery! I highly recommend this place over any other mattress store in the area.

They have an amazing selection of mattresses and an INCREDIBLY knowledgable, patient and kind manager named Steve. He spent so much time with us explaining the benefits to all the mattresses we were interested in. We have 2 great mattresses thanks to his help. You really don’t get customer service like this anymore.

I purchased a mattress for my eldest daughter at this location last year and had a very seamless transaction. Steve was very helpful, one year later, she loves the bed and it has no sagging or discomfort of any kind. Definitely felt a warm, fuzzy feeling for dropping this kind of cash for a good bed, Simmons Recharge 2014 model.
Went back in last month to buy another one for my younger daughter and have had a very bad experience. This bed sagged within two weeks and you can feel the springs coming through the padding. Of course I bought the warranty and because it failed within 30 days, I thought the exchange would be seamless. I was wrong, we made the complaint and they sent a warranty inspector out on ⁶⁄₉. Here we are at ⁶⁄₂₂ and as of yet, no communication. As of now, my warm, fuzzy feeling? Gone. I’ll update as this transaction progresses.
Well they came through on the ⁶⁄₃₀ and made good on their return policy. They brought another Simmons Recharge 2015 ($ 999.00) bed the following week and here we are months out with no problems at all with the mattress. So it must have been a lemon. I have received two follow up calls from them just making sure that there are no new problems. So I’m upgrading my stars to three for improving on their weak beginnings.

Great experience!!! We walked in and Troy Underwood was the best «tour guide» to mattress options and considerations. He took time to explain variances based on our preferences and made logical recommendations. After «testing» the best matches we felt very confident that we received the BEST experience and products (we also bought pillows and mattress cover).
I encourage you to go to Best Mattress and ask for Troy!

Thank you Steve for the best customer service. This is my second mattress purchase from this location. Always a pleasure!

Steve was amazing and so informative. I’ve never been so happy spending money. Don’t buy a mattress anywhere else. Locally owned.

Beware of there Comfort Exchange Policy it is not that comforting. The Sales Manager Shawn is like a used car salesman. He will tell you anything you want to hear and give big discounts to by the mattress but if there’s a problem oh well. By the time you pay the exchange penalty and handling charges and the cost difference of a different mattress that they won’t deal on you could buy the same mattress for less at another store. I urge you to shop somewhere else, the after sales service is awful at best.

I will say our experience in store was great, we weren’t pushed into anything we didn’t want. They have a decent selection of low to high end mattresses. We were able to get our mattress quick, I believe it was next day. The delivery guys were cool and polite. However, when they were unwrapping the one box spring (we got a king) it was different then the other one. When we asked the delivery guys, they played dumb like they didn’t notice it! We called the salesman we dealt with who convinced us it was the same box spring, just a different fabric. It was funny how the tune changed from when we were in the store. In the store, we were getting the upgraded box spring according to the salesman. After a few calls to the store to get the correct, matching box spring, we got nowhere. That seems to unfortunately be the theme with companies these days. Get your money, and customer service stops. We bought the most expensive mattress they had, I expected better service.

Typical Mattress place. Big open floor plan with lots of beds to sit on and try out. The guys what work there are pretty cool and not pushy like other places. We are looking for low profile box spring and they were able to present several good options and suggest a few places to look at in addition to them. I think we are just going to wait and get a whole new mattress set after the wedding though… so I can’t tell you about their after purchase service.