Banana Republic

I know it’s an outlet, but that was the absolute worst service I’ve encountered at retail. Floor staff were embarrassing, making negative remarks about customers making returns and how they will intentionally go to the back to avoid them.
No cashiers upon waiting for several minutes and was seen waiting by multiple staff members. Had to leave my items behind.
The fitting room attendant was really sweet though.

Good selection of current styles at great prices. Adequate staff if you have questions. Didn’t feel like some outlets, which can be cheesy and cheap feeling.

Very poor service here. There was no one on the floor, so I had to go to the fitting room to ask someone to reach a top that was way too high for me to get down. She looked so aggravated when I asked her. The selection here is nothing special either. I come from LA, where I’m used to the Banana Republics to have a much greater selection, especially for petites.

This is one of the outlet mall BR factory stores. And it’s my favorite one. It’s large enough to have a good selection, but small enough to easily navigate. The selection is usually always good. The deals are usually always fabulous. And the store is kept up very nicely, especially for an outlet/​discount store (which can often look like a tornado ran through them with things haphazardly strewn about and you feel like you’re digging for that needle in a haystack). Tip: If you shop at BR regularly, spring for one of their reusable bags. You’ll get an extra 10% off (on top of all the other deals and discounts) every time you checkout and bring that bag.

Now that I’m getting older, I notice my taste in clothing has changed. No longer am I shopping at Forever 21 for my work attire. Of course Banana Republic is pricier, but you get what you pay for.
Since this is an outlet, they have bargains throughout the store. And if you shop during the holidays, there are additional discounts on top of the already marked down prices. They have a large variety of casual and business attire for men and women. They have bright colors for your fun days, and solids for your work wear. Their patterns add flare without being too young looking. Their clothing is better quality and will last much longer. And for the vertically challenged women out there like me, they have a pretty decent petite section. Super cute and not old lady looking at all. On my recent visit, I bought 2 pairs of black slacks for $ 120. A bit pricey for some people, but like I said, the quality is much better and I don’t need to get them hemmed. Score!!!
Employees have been nice every time I’ve shopped. There is also a fitting room attendant, so you aren’t just standing there waiting for a room. One star taken off because it can get a bit messy and harder to shop around. I suggest shopping earlier in the morning while the store is still clean.

AMAZING!
An overall great shopping experience! Banana Republic had a great selection for both mens and womens apparel. Upon arrival, we were greeted and told about a promotion for 15% off with a $ 125 purchase. We were given shopping bags and found a wide selection of clothes to try on.
At the fitting rooms we were immediately assisted to rooms across from each other by Bobby. Bobby was extremely helpful and gave great suggestions & honest opinions! We ended up leaving with 3 shirts and 2 pants (2 of which were suggested by Bobby) and this was enough to get the 15% off deal as well.
Every member of the staff seemed very knowledgable of their products & promotions, and provided us excellent customer service. Even when it came to grabbing us new sizes/​colors they were very quick and polite.
We will definitely recommend others to shop at this location :)

Customer service here is top notch. They carry a lot of styles, although I do think that they are slightly smaller than their sister store in the South Outlet. They constantly have sales so don’t think that you have to buy something immediately before some random sale ends. Usually the best time to buy something is at the end of the season so watch out for those, that is when they have the massive sales.

5 stars for Adrian! Never went in this store despite countless visits to this outlet mall. Dad has not purchased jeans in _​_​_​years. Adrian was helping us, super patient and friendly. Went to the back room _​_​_​times! getting us different sizes, different styles, I told him I’m gonna Unilocal him lol.
Such a pity that the cashier su*ks. Didn’t get the price right, didn’t know how to use coupon, and didn’t take off THEFT SENSORS!!! Not sure if I should be saying this, and I’m in no way encouraging anyone to try, but we shopped many stores afterwards, and no alarm went off… So after I got home, I called the unhelpful, uncaring attitude sales at South Coast Plaza, was told they have different sensors, and they won’t let me return the pants because I have to return them to a factory outlet store. Like h*ll I’m gonna drive 300 miles to get sensors taken off.
I hope management will read this. Give Adrian a raise, train your cashiers to be at least minimally competent.

Yes they have good deals but jeeeeezzz they suck at customer service! No help what so ever AND they will close cash registers when there is a line to make a phone call or fold clothes.

I love how its the one of the best stores at this outlet mall and have clothes that seem to be better than most. Not to mention awesome sales throughout the year. Quality is not lacking even though its cheaper and I find that it has better selection than the actual BR stores.

It’s not often that we can come here and find a good deal. A few weekends ago, we found some fabulous deals. Everything in the store was 50% off, and there were great bargains to be found in the clearance section.
The store was filled with people on the Saturday we were there, and the place was a bit messy and cluttered. There were also plenty of people waiting for a fitting room. Other than that, everything was just fine.

I’ve been able to find some clothes here, although can’t say that the selection is great or anything. Sometimes they have great sales here, but that’s rare. And when there is one, then the store is a mess. I find it to be poorly organized, but then again, it is an outlet, so it’s probably more about bargains than presentation. I find that the clothes at Banana Republic tend to run large and they look great on display, but when I try them on, they don’t look as great. But that’s not their fault. I just have a hard time finding clothes. I was able to find two pairs of jeans that fit me well, though and they were both under $ 30!
Staff here are friendly and efficient. Despite the long lines, they’re quick and so the line moves along smoothly.

Wow, it is an outlet store, people. If you want to pay twice to three times as much and get pampered and have more wait staff than customers, then go to a retail store… not their outlet.
I found the staff to be extremely helpful and patient and the prices to be fantastic.

I don’t know why I keep coming back to Banana Republic here but I do.
This time, I walked in and pretty much walked out. The place was a mess and the items that I did pick up, were all «slim fit». I poked around for the «regular fit» stuff but ended up walking out after one pass through the place.
Note: that’s for this particular location. I do love Banana Republic, just not this one.

I always get the worst service at this store.
Their signage is always wrong.
I end up paying more for some items because they can’t seem to keep track of all their sale signs even though 50 people are working there at once.
The salespeople are always just standing around talking to each other and ignoring the customers.
Look, I know working in retail sucks.
I did it for over 15 years.
But just as it is in any job, it’s worse if you have a bad attitude and it doesn’t help anyone, especially yourself, to be rude to the customers.

The only reason why I return is because the deals are usually good and I just really like banana republic clothing.
today, for example, i found a super cute shirt that was 40% off the original price and then an additional 20% off the lowest sale price.
well, according to the signage hung on the rack where the shirts were.
however, when i went to pay, the additional 20% did not come up so, of course, i mentioned it to the cashier who rolled her eyes at me and immediately became frustrated.
she stomped off to investigate the sign without saying a word to me first and when she returned explained to me that the additional savings was only on patterned shirts and my shirt was a solid color.
pfft, whatever.
i’m gonna sound like an old fart right now but, in my day, we all knew what all the sales were throughout the store.
i never had to check a rack to see what the current sale price was.
but if, on some rare occasion, i did have to, i was more than happy to do it and i wouldn’t dare roll my eyes at the customer nor would i appear frustrated and stomp off like a child who didn’t get their way.
also back in my day, if there was incorrect signage or if an item was hung in the wrong place at no fault of the customer, we would gladly give the discounted price to the customer as a courtesy.
the discount doesn’t come out of my paycheck so why not just make the customer happy so that they’ll return.
it’s better for the company to lose a few bucks in one transaction in order to save a repeat client.
on top of that, i agree with everyone else’s reviews.
the store is always a mess even though there are a million people around, appearing busy or socializing with each other.
the quality of the apparel isn’t quite as nice as it used to be either.
i think br outlet has their own line of apparel now as opposed to getting overstock and past season items from the regular br stores.
i’ve put up with disappointment from this store more times than not.
i think i’m done.
i’ll just stick to the regular br stores from now on.
sorry outlet!!!

In a quest to replenish my black slack stash, I ended up at this outlet. Yes, they had the pants I wanted at the regular BR store but no, I was not going to pay $ 98 for it.
Turns out, this outlet had nothing that the store had. I know… seasons pass and outlets are suppose to have «out of style» items. But, even the material of the clothing I fingered here was suspect. I’d rather pay $ 98 for something of quality than $ 50 (not exactly cheap btw) for absolute rubbish.
I know that lots of outlets (Coach, Kate Spade etc) create a separate line that’s sold solely at their outlets. I’m assuming BR does that too. Which is fine, except that the selection and quality of items here at this store is pure garbage. When the stitching of a BR garment is shoddy and the material used seems uncomfortable, sirens ring in my head. Banana Republic is my go-​to store for my work shopping needs and this outlet is really sullying their dependability.
Close the store down or start having some kind of quality control here. Appalling.

I continue to be disappointed with the quality of the merchandise at BR Outlet. You can occasionally find some items here that work but that seems to be the exception not the rule.
I wasn’t too impressed with the inside of the store either. The dressing room area is too small and there can often times be a long wait. There were also a limited amount of sales associates on the floor to help with sizes.
Come on BR… show us some improved style here.

Terrible. This place, even for an outlet or company store, is a disgrace to the Banana Republic name.
For starters, it’s an effing mess. Clothes everywhere, broken hangers and miscellaneous crap on the floor. Boxes piled places otherwise known as doorways.
Employees always appear busy. I say appear busy because they were always rushing around, but not actually helping anyone. In 20 minutes, I was physically bumped into by 4 different employees who were too busy to help me, anyone else, or even say excuse me.
The line was a million miles long, the fitting rooms were a train wreck (ketchup on the walls, spilled drinks on the chairs, etc) and when this was pointed out to the fitting room attendant, they said they’d take care of it, but sent the next customer right into that room without a second glance.

I’m a bit of a conspiracy theorist when it comes to the Banana Republic outlet (or at least this one!). I’m convinced these clothes were never actually in a real Banana store and were manufactured exclusively for outlet sale. Why should this matter? Basically you are buying cheap knock offs.
I have a lot of items from Banana Republic (the normal store) that I love and would buy duplicates of in a heart beat. I see them in the outlet store and the quality is so bad it’s insane. The materials are different and the cut is different. It’s weird because the styles are the same as the normal store, but you really aren’t buying a Banana item. You’re buying it’s sad outlet cousin. I’m not an elitist about clothes and I certainly am no label whore, but with the prices they charge you shouldnt’ be getting Old Navy quality clothes! Many items are only $ 10 less than the retail store item, but 50% of the quality. UGH. I keep trying to shop in this store and the crappy quality of the items gets me everytime…

This outlet always seems like a tornado has destroyed the inside of this store. It is never organized and you can never find a sales person to help find a size because they are always tending to the 50 people register line. I don’t even bother with this store when I visit the Vegas outlets.
I’ll keep shopping at the Banana Republic outlet at State Line.